Drake's Reviews 

Excellent communication and service by Henrik

Drake’s not only make and sell outstanding, stylish menswear but their customer service is second to none.

Henrik is so kind. You're the best!!

You guys always make me feel good!
Great quality! quick delievery! :)

Class product & delivery

Always impressed by the excellent service and products that Drake’s provides. Thank you.

Ruben from Drakes impressed me with his exceptional expertise and enthusiasm for suits, even through email. He promptly addressed my inquiries, providing insightful recommendations that led me to the perfect suit.

He managed to help me find the suit color that matched and sent me images to ask me which one I would’ve preferred.

Thank you Ruben!

Considering Drakes are such a ‘prestige’ store purporting quality and luxury, it’s sad to say their customer service is anything but.

Granted, the initial issue with the delivery of my order emanates from DPD, but the subsequent quality of customer care regarding the issue in question from the store was awful and to this day, over a month later, I still haven’t received my order whilst my money still sits with Drakes on their side!

Had it not been for myself chasing up the issue with the store repeatedly after initial enquiring as to what would happen with my order, would I have had any correspondence/ follow-up with them? Being as it’s been myself initiating all contact and updates thus far, It’s highly doubtful!

I take no pleasure in having to write such a negative review, but there’s only so many times you can be polite over the phone, before there comes a point where you have to say : “There’s an issue here, so what are you as the store responsible for my order going to do about it?”

Again, a month later and still nothing. Awful customer service and the only reason it makes for a 2* review is that the initial problem was not the stores fault. The subsequent handling - or lack thereof - of said problem however, falls directly to them!

The purchase process is very easy.
The choice and quality of ties are excellent. Some fabulous colour combinations.
Keep it up!

Efficient service, well packaged and easy returns policy. Clothes were amazing quality cloth but not right colour

Not happy at all. Paid for overnight delivery, but the product I ordered took four days to arrive. Once I received the product, the measurements shown on the website in certain instances, do not match the actual measurements. Finally, trying to return the product is a nightmare, with their returns page constantly frozen or unworking. Now I have got past the opening page of your returns, it now says I have until the 12th of June for it to be accepted and then it says the product is not eligible for return. I did want to change the product for a different size. What is going on.

Shoes poorly packaged in brown wrapping paper leading to damage to box and lid.
On opening box, brand new shoes were covered in a dust or mould, presumably through storage in a damp area. This could only be removed via purchase of a specialist polish which should not be necessary with brand new shoes retailing at nearly £350. Unlikely to use this company again

Everything was great, servive, shipping, product