Great products and great quality. Fast delivery. Shopped many times and will order again for sure. But, please consider having a gift wrapping option in the future. A brand such as Drake's cannot shi... See more
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Fast delivery but real issues on returns. Returned via DHL with the prepaid label Drake's provide. It was twice attempted delivery at Drake's warehouse I'm assuming and both times the premis... See more
Ruben from Drakes impressed me with his exceptional expertise and enthusiasm for suits, even through email. He promptly addressed my inquiries, providing insightful recommendations that led me to... See more
I bought a blazer and then had to return it, as the size turned out too big for my Asian frame. Everything went perfectly. The communication was smooth and effective right from the start till the end.... See more
Company details
Written by the company
We pride ourselves in our dedication to craftsmanship and exacting quality. This, paired with our idiosyncratic design sensibility, is a bedrock for creating enduring garments and accessories of real worth. In the words of Michael Hill, "we make things that people can and will want to wear, for years and years to come."
Contact info
9 Savile Row , W1S 3PF, London, United Kingdom
- +44 (0)20 7608 0321
- concierge@drakes.com
- www.drakes.com
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Replied to 100% of negative reviews
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Drake's is the best, great customer service…
I have been buying Drake's as my exclusive clothing brand for about 8 years now, all from website. Multiple orders, complete satisfaction all around. In the very few cases where I have had to contact customer service, the staff was courteous, helpful, and expeditious. Today I placed an order and emailed asking for prompt dispatching and communication from Amber was immediate and they executed. Within an hour the items were all shipped with tracking. That was amazing.
Great expériences
I would like to thank Ruben very much for his always precise help and his involvement. Person always very cordial and who answers very quickly. The service is always perfect. Thanks again Reuben.
Thanks Ruben
Fast and efficient sizing help from Ruben on a number of garms over last couple of weeks 👌🏽
I needed assistant to return 2 ties to…
I needed assistant to return 2 ties to Store in the UK for my boss. Ruben from Customer return was able to assist us with return. Much appreciated the support from the Team and Ruben
Amber was superb and very prompt
Amber was superb and very prompt. Helped resolve an issue with fabrics and timely delivery.
Inventory management
Love drakes but the website inventory status definitely needs to be improved. My order was cancelled twice during the past couple of months because the website was not showing real-time inventory status.
Great products
Great products, you feel the overall quality and it’s also played in the details and the British cut.
The experience was brilliant all thanks…
The experience was brilliant all thanks to Barrington at the Saville Row store
Excellent products and superb…
Excellent products and superb after-sales support
Drakes - truly excellent service!
Drakes always provides an excellent, informed and timely service whether in-store or online. If you have a particular question, a simple email enquiry will receive a swift response. In that regard, I obtained a very helpful response today from Ruben. Following the advice received, I duly placed my order.
Before experiencing Drake's
Before experiencing Drake's, I had no idea why fashion was so important to men. After experiencing Drake's, I realized why fashion is important to men, and I came to work as a very witty and smart manager at the company. A man wearing a drake's in Korea is like a very unique gentleman. I hope more korean guys need to experience Drake's. Because I'm sure this experience creates a good confidence.
Helpful and friendly customer care
The shipping was fast, the product was gorgeous and high quality and, when I needed to exchange for a different size, the support team was helpful, proactive, and accommodating.
Very responsive
Shipment was very fast, and items were well packaged. Cannot expect more. Thank you.
It's really awesome!
Quick delivery.
I was very grateful for Henrik's kind…
I was very grateful for Henrik's kind and quick response to help me. Even the ordered product took only three days to arrive.
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