The service I received at Dreams was excellent. I was given the chance to find my perfect mattress match via their in house machine, and given all the information i could need to make my choice. Ronni... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything was fine we went through the experiance of different beds until we found the one that we think suited us
After years of never really getting that proper comfy mattress we spent some time weighing up comfort against cost and with help and location of our local Dreams store in Aberdeen we finally found a c... See more
I bought a new mattress November 24, but was extra firm thought it would soften over time. For last 10 months had excruciating lower back pain. Went to dreams, used the sleep finder machine, recom... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6a Kittybrewster Retail Park, AB24 3LJ, Aberdeen, United Kingdom
- 01224016202
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service and products
We had a great experience in the Dreams store at Kittybrewster in Aberdeen where we found a great new mattress and pillows which will be delivered in 5 days. There was money off, a free duvet and 2 pillows and interest free credit.
Really good experience
Really good experience, would definitely use again. Great fast delivery.
Very friendly assistance making it easy…
Very friendly assistance making it easy for us to select the best product with no pressure into taking the decision until we were ready.
Good service from start to finish
Good service from start to finish. Helpful sales staff. Bought two mattresses delivered on time. Delivery guys helpful friendly mindful of my property . Mattress ideal had a good nights sleep from day one. No issues at all
Amazing service!
We (Husband & myself) needed a new bed for my Mums spare room so that we could comfortably stay nights with her. She is 89 and lives alone, but the gentlemen who delivered our order made her instantly feel at ease! They treated her house with respect, built the bed, put the mattress on and took away all the wrapping. She called after they left and said she wished more delivery people were like that. She'd actually had a great laugh with the men and it was so nice to hear her praising your staff! Thank you for treating my Mum so well. Thats our 2nd King-size bed purchase from Dreams, and I hope it won't be our last. The staff in the actual shop are so lovely too. They take their time to make sure you get the best deal and product you need. I'd highly recommend the shop and delivery staff.
The Dreams Team in Aberdeen truly went…
The Dreams Team in Aberdeen truly went above and beyond for us. From the moment we walked in, every member of staff showed exceptional professionalism, patience, and genuine care. They took the time to understand our needs, guided us through every option with clarity, and made sure we felt supported at every stage of the process.
What stood out most was their willingness to go the extra mile—nothing was ever too much trouble. They checked in with us regularly, offered thoughtful recommendations, and ensured that every detail was handled smoothly and confidently. Their warmth, expertise, and dedication transformed what could have been a stressful experience into an enjoyable and reassuring one.
We left not only delighted with our purchase, but deeply impressed by the outstanding service we received. The Aberdeen team are a credit to Dreams, and we are sincerely grateful for their exceptional support.
We've been able to sleep a lot better…
We've been able to sleep a lot better since we got our mattress delivered!
Good service from the sales department…
Good service from the sales department and delivery team
Staff in Aberdeen very helpful and the…
Staff in Aberdeen very helpful and the guys who installed the bed were first class.
Good customer service
The salesman was very informed .Very polite just what you hope to get when making a purchase.l would recommend Dreams anytime.
In store experience was excellent and…
In store experience was excellent and delivery as promised. Paid for installation and the team arrived and did an excellent job of constructing the bed etc. Only down side was that when purchasing the bed we were assured that the delivery team would take away the old bed and mattress, as part of the installation cost.Unfortunately they didn't and we now have to get rid of it ourselves.
Very good advisor in the shop
Very good advisor in the shop. Two very respectful and helpful men who did the delivery
Remarkable value for money
I was a little nervous at first because the price was low. However the experience in store was excellent, I was left alone to look over beds and when I need help it was there and the assistant was helpful and gave me a confirmed delivery date there and then. The delivery was made on the date agreed and within the timescale. A good product delivered on time and helpful staff in sore and delivery
I got the mattress i wanted
I got the mattress i wanted . Very comfortable and relaxing.
Good experience
The shop in Aberdeen had a broad range and I was able to source a mattress to meet my needs. The staff were good and the delivery team were very helpful explaining that I should air the room for a few days. the mattress meets my expectations, I am sleeping well and it has been a positive experience all round.
Very helpful non pushy advise
From beginning to end nothing was too much for the sales staff. Kind and attentive without being pushy or over baring. Felt no obligation to must buy from them all this helped with a delightful and informed visit and bed choice.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







