Dreams - Aberdeen Kittybrewster Reviews 

247
TrustScore 5 out of 5

4.9

Unit 6a Kittybrewster Retail Park, AB24 3LJ Aberdeen, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The service I received at Dreams was excellent. I was given the chance to find my perfect mattress match via their in house machine, and given all the information i could need to make my choice. Ronni... See more

Rated 5 out of 5 stars

Everything was fine we went through the experiance of different beds until we found the one that we think suited us

Rated 5 out of 5 stars

After years of never really getting that proper comfy mattress we spent some time weighing up comfort against cost and with help and location of our local Dreams store in Aberdeen we finally found a c... See more

Rated 5 out of 5 stars

I bought a new mattress November 24, but was extra firm thought it would soften over time. For last 10 months had excruciating lower back pain. Went to dreams, used the sleep finder machine, recom... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 6a Kittybrewster Retail Park, AB24 3LJ, Aberdeen, United Kingdom

  • 01224016202

4.9

Excellent

TrustScore 5 out of 5

247 reviews

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4.9

All reviews

(247)

14,501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service and products

We had a great experience in the Dreams store at Kittybrewster in Aberdeen where we found a great new mattress and pillows which will be delivered in 5 days. There was money off, a free duvet and 2 pillows and interest free credit.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Good service from start to finish

Good service from start to finish. Helpful sales staff. Bought two mattresses delivered on time. Delivery guys helpful friendly mindful of my property . Mattress ideal had a good nights sleep from day one. No issues at all

March 8, 2026
Rated 5 out of 5 stars

Amazing service!

We (Husband & myself) needed a new bed for my Mums spare room so that we could comfortably stay nights with her. She is 89 and lives alone, but the gentlemen who delivered our order made her instantly feel at ease! They treated her house with respect, built the bed, put the mattress on and took away all the wrapping. She called after they left and said she wished more delivery people were like that. She'd actually had a great laugh with the men and it was so nice to hear her praising your staff! Thank you for treating my Mum so well. Thats our 2nd King-size bed purchase from Dreams, and I hope it won't be our last. The staff in the actual shop are so lovely too. They take their time to make sure you get the best deal and product you need. I'd highly recommend the shop and delivery staff.

February 19, 2026
Rated 5 out of 5 stars

The Dreams Team in Aberdeen truly went…

The Dreams Team in Aberdeen truly went above and beyond for us. From the moment we walked in, every member of staff showed exceptional professionalism, patience, and genuine care. They took the time to understand our needs, guided us through every option with clarity, and made sure we felt supported at every stage of the process.

What stood out most was their willingness to go the extra mile—nothing was ever too much trouble. They checked in with us regularly, offered thoughtful recommendations, and ensured that every detail was handled smoothly and confidently. Their warmth, expertise, and dedication transformed what could have been a stressful experience into an enjoyable and reassuring one.

We left not only delighted with our purchase, but deeply impressed by the outstanding service we received. The Aberdeen team are a credit to Dreams, and we are sincerely grateful for their exceptional support.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

The salesman was very informed .Very polite just what you hope to get when making a purchase.l would recommend Dreams anytime.

February 7, 2026
Rated 4 out of 5 stars

In store experience was excellent and…

In store experience was excellent and delivery as promised. Paid for installation and the team arrived and did an excellent job of constructing the bed etc. Only down side was that when purchasing the bed we were assured that the delivery team would take away the old bed and mattress, as part of the installation cost.Unfortunately they didn't and we now have to get rid of it ourselves.

January 23, 2026
Rated 5 out of 5 stars

Remarkable value for money

I was a little nervous at first because the price was low. However the experience in store was excellent, I was left alone to look over beds and when I need help it was there and the assistant was helpful and gave me a confirmed delivery date there and then. The delivery was made on the date agreed and within the timescale. A good product delivered on time and helpful staff in sore and delivery

January 24, 2026
Rated 5 out of 5 stars

Good experience

The shop in Aberdeen had a broad range and I was able to source a mattress to meet my needs. The staff were good and the delivery team were very helpful explaining that I should air the room for a few days. the mattress meets my expectations, I am sleeping well and it has been a positive experience all round.

December 29, 2025
Rated 5 out of 5 stars

Very helpful non pushy advise

From beginning to end nothing was too much for the sales staff. Kind and attentive without being pushy or over baring. Felt no obligation to must buy from them all this helped with a delightful and informed visit and bed choice.

December 27, 2025

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