Absolutely thrilled with my new bed! The quality is excellent and it’s incredibly comfortable. The service from start to finish was fantastic, and the delivery team were brilliant friendly, profession... See more
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Jacquline at the Union Square store was friendly, professional and very knowledgeable. She guided me through the options to find a quality comfort solution at an affordable price. Really looking... See more
Fantastic and friendly from the second I stepped int he shop till I left and then delivery. 1st class customer service , made welcome , get to know what their customers are looking for and help make... See more
Received great service in the shop, pointed in the direction of an available deal which saved a chunk of cash. The packaged cabin bed kit arrived when expected first time and was generally as exp... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 9, Union Square Retail Park, AB11 6NJ, Aberdeen, United Kingdom
- 01224 003950
4.7
Excellent
84 reviews
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Think it was the time your salesman…
Think it was the time your salesman took , fab will go back in december /January to buy another bed for my guest room , only because your salesman was excellant and took the time , really explained well and could have not been more helpful , love the bed he advised , sweet dreams x Aberdeen Union Square .
December 16, 2023
From entering the shop to the delivery…
From entering the shop to the delivery everything went brilliantly,
December 3, 2023
A stress free experience
From our first visit to Dreams to delivery was a stress free experience.
Jackie was informed and respectful and managed to work out very quickly what was best for us.
Following a bereavement we needed to get a guest bed as quickly as possible and at a reasonable price.
We got the perfect bed, the delivery guys were professional, efficient, polite and assembled the bed in half the time we would have managed.
They took all the packaging away saving us time and energy.
Thanks to all the staff at Dreams Aberdeen, would not hesitate to recommend this team and will be back whenever we need a new bed.
November 17, 2023
Great Cabin Bed, disappointing fittings
Received great service in the shop, pointed in the direction of an available deal which saved a chunk of cash.
The packaged cabin bed kit arrived when expected first time and was generally as expected and appears to be of good quality overall and met expectations.
Then you get to the wheels on the pull out desk section. Cheap and nasty and only 2 of them, 1 of which broke during installation.
Fortunately, a trip to the local DIY centre meant I could buy 4 more the same size and of much better quality for a tenner. Which just added to the overall sense of disappointment that they could so easily have improved the quality for about a fivers worth of wheel wholesale.
5 stars if you live next door to B&Q, 4 stars if not.
November 25, 2023
Great experience knowledgeable staff
Great experience knowledgeable staff. Jacqueline and Arran were excellent!
November 24, 2023
Very good Jonas was brilliant at…
Very good Jonas was brilliant at explaining everything & made sure he showed everything I was looking for.
November 18, 2023
Very helpful staff
Very helpful staff. Knowledgeable and made us feel comfortable.
Wide range of items to choose from
October 2, 2023
Over the time I was looking for a new mattress I visited Dresms store in Union Square, on two occasions. The staff were attentive and very helpful. I have now got the mattress and it is perfect.
Over the time I was looking for a new mattress I spent
November 10, 2023
Great service, though a little more expensive.
The cost was a bit more expensive than Benson's for beds however it is super comfy and looks great. The service was fantastic and friendly and the delivery and recycling service prompt and professional. Fantastic.
November 5, 2023
Excellent customer service in store and…
Excellent customer service in store and everything went to plan with delivery. The delivery guys were friendly, efficient and helpful. The new bed looks fantastic.
October 26, 2023
Great service and prompt delivery
September 30, 2023
May use AI-assist with repliesRead more
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Don’t buy a Dreams Mattress yet!
I purchased a mattress from Dreams online after trying it out in store.
It cost around £900 and was told in store that it came with a 5 year warranty. I’m suspicious of this as all I can see online is a 30 to 100 days warranty.
After approx 120 days, just outside of the 30 to 100 days guarantee I noticed that the mattress was sagging at either side.
It wasn't uncomfortable at this stage but it looked terrible, as if the mattress was in need of replacement. Not a mattress that was only a few months old.
Anyway after a few further months we returned from a weeks holiday expecting the mattress to be back to its original shape. It wasn’t, still dipping either side.
Most recently my partner has been experiencing back and neck pain and we are both now finding the mattress uncomfortable to sleep on.
I am now waking through the night and feel it’s the mattress is causing this.
I emailed dreams to inform them of the issues we were experiencing but it was ignored. In fact I have sent 3 emails over the last month and all have been ignored.
Via their live chat I managed to schedule with them a visit from there inspector who has said the dips need to be 3.5cm deep and the dips on our bed are only 2.5. This means that the mattress is good!
My previous mattress was of similar price and construction and did not experience the same sagging after 10 years.
I have raised a complaint with dreams as I don’t think their mattress should be causing aches and pains. I’ll update you with the resolution although I feel the process is going to be a long drawn out affair.
In the meantime if you are considering purchasing a mattress from dreams don’t. They’re not cheap and have an inferior warranty compared to others.
There customer services are bad too.
October 25, 2022
Unprompted review
Reply from Dreams - Aberdeen Union Square
Good afternoon Louise,
Thank you for taking the time to leave us your feedback,
I did try to call you, but I was unable to reach you. As such, I have sent you an email.
I do hope we can arrange to speak in the next day or so as I certainly want to review this matter for you.
Many thanks,
Kishan
Great Customer service
Friendly and knowledgeable staff who took the time to understand what I was looking for.
September 12, 2023
Unprompted review
we thank you are satisfied with the purchase and…
we are satisfied with the purchase and with the staff who delivered and installed it... thank you
September 7, 2023
Excellent customer service
July 22, 2023
we ordered the mattress and were given…
we ordered the mattress and were given a date of delivery and was sent a bag to try to put the old mattress in which we were unable to do as we are disabled and on the day of the delivery two young men arrived covered the old mattress and removed it and replaced it with the new one. mattress is good service was good so thank you dreams. Sue
April 28, 2023
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