We needed a new bed. Dreams had some great online reviews. We called out to Aintree shop. Very helpful staff. Manager was excellent. Gave us a variety of options, with differing costs. Bed delivere... See more
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We purchased new bed and mattress after looking at many beds in store with the assistance of Lyndsey who was very professional and friendly. Before trying beds we used the sleep “test” and found what... See more
Great customer service. Explained thoroughly about the product. Told them about the budget they gave us the great deal within our budget and full fill our expectations. Storage Manager and shop assis... See more
Excellent service from Lyndsay at Aintree Liverpool Store. All ordered delivered and set up perfect. Drivers very helpful and professional. No mess !. Thank you so much.also beautiful sleep after... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4A Aintree Racecourse Retail Park, L9 5AL, Aintree, United Kingdom
- 01514337167
4.9
Excellent
189 reviews
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I love my mattress the young lady in…
I love my mattress the young lady in the aintree shop was so helpful explaining the different types of mattresses and the delivery guys where so polite I would recommend Dreams thank you
December 1, 2024
Staff very polite and knowledgeable
Staff very polite and knowledgeable. Offered a virtual assessment on most suitable mattress and personally shown available options. My wife and I were offered coffee and made to feel welcome. Would recommend Dreams to my family and friends.
November 17, 2024
Helpful non pushy staff
Kevin was really helpful, friendly and knowledgeable. He made us feel relaxed when trying the sleep match bed.
October 19, 2024
Amazing mattress
Tested so many mattresses and the one I found is perfect I had a sore back because of my old one and my new one is amazingly comfy my back is so good should have done it a long time ago love it
November 10, 2024
Excellent work DreamsWe had excellent advice from Liberty at…
We had excellent advice from Liberty at our local Dreams. Liberty helped us put together the best divan, mattress and headboard for our particular needs.
On delivery and build day the gentlemen worked quickly and efficiently even solving a problem due to bed build being missed off the system.
Delighted with the service and enjoying our new bed.
November 8, 2024
Excellent Staff in store and delivery
November 8, 2024
Very good customer care
Very good customer care, I was kept update with delivery , staff excellent, I couldn't fault , very friendly and helpful . Thank you .
November 3, 2024
Great quality product and quick assembly
October 18, 2024
Very happy with Dreams
No sales pressure from the staff in the store, had a body scan to see which type of mattress suited me. They were happy to give advice and let me try out the various mattresses. I picked the one I liked and the staff filled in all my details for purchasing and delivery. My mattress was delivered on the day it was meant to, I was contacted the day before and on the day to let me know where they were. I couldn't fault anything from picking my mattress to the delivery. Very happy and would recommend.
October 5, 2024
love the mattress you can not beat…
love the mattress you can not beat silentnight lives up to the name really happy with the mattress
October 6, 2024
Brilliant service as always with dreams…
Brilliant service as always with dreams delivery drivers very polite and helpful amazing
September 9, 2024
All good very pleased with the whole…
All good very pleased with the whole service. 100 day sleep guarantee good to have!
September 13, 2024
Highly reccomend
Highly reccomend, great customer service in dreams aintree
September 7, 2024
Unprompted review
A very positive experience
Staff at the store were attentive and helpful without being pushy. They helped to make sure that the mattress we bought was right for our needs and budget.
The delivery team were friendly, and wore shoe covers whilst in our home and gave guidance on how best to care for our new mattress.
All in all my experience of buying a mattress from Dreams was a very positive one.
August 10, 2024
Great deal for a great bed
Great deal for a great bed and great service in store and on delivering! So swift
July 25, 2024
Excellent service and attention
Excellent service and attention.
Very happy with the new mattress
July 12, 2024
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