I was very happy with the help and information I received. Louis was very good at showing me the type of mattress that would be supportive and give me a good night’s sleep. He was also very helpful i... See more
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We were asked if we wanted help when we arrived and informed no just looking for now. We was then left alone until we wanted help and then was assisted by the sales person. She was extremely knowled... See more
Cant thank them enough. From the selection to the delivery it was seamless. The young guy in Ashford store was more than helpful Assisting us to select the correct bed with the right pressure... See more
Our experience from showroom to the new bed being put together was great. We were not rushed in the showroom, we were given advice when we needed it, we knew what what wanted, we knew we needed the be... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2B Barrey Road, TN24 0SG, Ashford, United Kingdom
- 01233534249
4.7
Excellent
207 reviews
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Delivered on time
Delivered on time
All as agreed
Old mattress taken and all packaging
Taken.
Well done
December 11, 2024
Thank you the mattress is absolutely…
Thank you the mattress is absolutely gorgeous and the driver and his mate were wonderful and very polite thank you
December 8, 2024
Very professional ordering and service
Very professional ordering and service in the shop followed by delivery as planned and again good helpful service.
December 1, 2024
arrived on time …
arrived on time and date bed was put together as it came in three large boxes all rubbish and boxes were taken away I'm well happy and now well slept
November 30, 2024
Salesperson new his products very well…
Salesperson new his products very well was friendly and extremely helpful
November 30, 2024
ThankYou Imogen at Ashford…
We only popped in to test some mattresses after doing research elsewhere… I rarely review any shop but being in an industry where I know the importance of a good review, I felt urged to do so simply due to the service we received from Imogen (Ashford). We’re not “sales assistant” people but I might change that now thanks to Imogen’s very clear learned knowledge of their stock and option suggestions which lead to an educated decision on our new mattress.
I’m only sorry MR is an online shopper (sorry Imogen)
So if you need genuine help in picking the right mattress go see Imogen!
November 23, 2024
Unprompted review
Eddy…
Delivery persons were professional polite and courtesy, they kept us informed about Delivery time.
October 27, 2024
Love my new bed so comfortable
October 18, 2024
every thing from the shopping for a new…
every thing from the shopping for a new bed and delivery was very satisfactory.
October 12, 2024
Helpful sales staff and delivery team.
Helpful sales staff and delivery team.
Product came in good quality and met the expectations.
September 6, 2024
Ex Display mattress
We purchased an Ex Display mattress at a very good price. Everything from the Sales team to Delivery was great. We felt very looked after.
July 2, 2024
Cant thank them enough.
Cant thank them enough.
From the selection to the delivery it was seamless. The young guy in Ashford store was more than helpful
Assisting us to select the correct bed with the right pressure
The delivery was well timed and 2 young guys brought it into the bedroom and put it together ensuring all packaging was removed. They even helped us move the headboard away
They were all very professional and pleasant
June 29, 2024
Excellent!
In store fantastic, friendly customer service (ashford branch) delivery on time, explained checked route to bring bed in wore shoe covers. Built and installed the bed quickly and efficiently. Absolutely brilliant from start to finish
April 11, 2024
Great experience and product from going…
Great experience and product from going in store to getting a good nights sleep
April 28, 2024
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