We were approached by a sales assistant on arrival at Dreams. He was helpful and informative, showing us different options as well as offers on different beds and mattresses. We didn’t feel pressured... See more
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We found Aaron exceptionally polite and cheerful and his knowledge of the products was very good and answered all our questions. We felt comfortable and not pressed. We would be pleased to rate him 10... See more
Met by sales person almost immediately, showed & demonstrated me what I was after with professionalism. Only issue is that the delivery time is a month away. Otherwise very happy with service.
From the moment we started our enquiry Aaron was polite and attentive to our needs. He lead us through to procedure in selecting the most suitable mattress for our comfort needs without any pressure t... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 10a Cambridge Close Retail Park, HP20 1DG, Aylesbury, United Kingdom
- 01296794685
4.8
Excellent
285 reviews
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We received excellent service.
We received excellent service.
Firstly visiting the store.... The salesman was extremely helpful without being pushy
Delivery...The men had to maneuver the mattress round some tight corners and were very careful not to damage wallpaper etc.
This was our third purchase from Dreams and we will be back if the need arises.
February 9, 2025
First class service
First class service! I'm now going to bed 3 hours earlier than before. I'm really enjoying my sleep and having sweet DREAMS everyday!
February 9, 2025
Very happy with our visit :)
Very happy with our visit to the Aylesbury store. The staff were helpful, knowledgeable and super kind. They made it so much fun for my daughter, so much so, she wants to go back again! Big shout out to Aaron and John!
February 8, 2025
Unprompted review
Very good experience
Very helpful staff who didn't rush us. Loads of emails and texts relating to delivery arrangements - which made all run smoothly.
January 31, 2025
The mattress is for a spare bed so…
The mattress is for a spare bed so cannot comment on its suitability. However, the service from Dreams was tip top. Notified of delivery time constantly. The delivery men were polite, helpful & friendly. A pleasure to meet them.
January 27, 2025
our Dream was made Real
From start to finish everyone involved were very
helpful and informative about our product. Special mention to the salesperson Aaron who went out of his way to ensure things went smoothly. The deliveryman Tyler was also extremely helpful and efficient.
November 11, 2024
The staff was really helpfull and made…
The staff was really helpfull and made me choose my right mattress by making me test mattresses making me do the mattress test by lieing down for two minutes
January 31, 2025
Headboard
I've used dreams many times in the past and have been very pleased with the service. I'm kept well informed, right up to delivery. The staff are helpful and friendly. 😊
January 29, 2025
Excellent service in the shop
Very good service from the customer excellent attention all the time
January 25, 2025
Very happy customers
We purchased from the Aylesbury branch. The person who served us was very polite and made us very welcome. You even get a hot drink and biscuits! The delivery was on time and the delivery boys were also very efficient. They even wore over shoes when they came indoors. We would thoroughly recommend.
January 24, 2025
Good purchase from Clearance section
December 17, 2024
The chaps delivering the bed were…
The chaps delivering the bed were polite, very efficient and helpful
January 19, 2025
Brilliant!
Very good service (and products) from Dreams. Kyle and his colleague turned up earlier than stated with the bed but was not an issue. They built the bed and it was ready within half hour or so. They were very courteous and polite as always (this is my second of three deliveries. Would highly recommend Dreams, great value for money.
December 30, 2024
Great service from start to finish!
Great service from help choosing the correct bed and mattress, to prompt delivery. Super comfortable bed too!
December 27, 2024
The service from John in the Aylesbury…
The service from John in the Aylesbury store has been impeccable
December 18, 2024
Great guys
Great guys, did the job and were really happy and cheerful, couldn't have been more helpful.
December 15, 2024
very good service and helpful men
December 13, 2024
The Dreams sales team did a great job…
The Dreams sales team did a great job delivering on the promises they made and the delivery team did a good job too. No complaints the next time I need a new mattress I will purchase it from Dreams.
December 13, 2024
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