We were approached by a sales assistant on arrival at Dreams. He was helpful and informative, showing us different options as well as offers on different beds and mattresses. We didn’t feel pressured... See more
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We found Aaron exceptionally polite and cheerful and his knowledge of the products was very good and answered all our questions. We felt comfortable and not pressed. We would be pleased to rate him 10... See more
Met by sales person almost immediately, showed & demonstrated me what I was after with professionalism. Only issue is that the delivery time is a month away. Otherwise very happy with service.
From the moment we started our enquiry Aaron was polite and attentive to our needs. He lead us through to procedure in selecting the most suitable mattress for our comfort needs without any pressure t... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 10a Cambridge Close Retail Park, HP20 1DG, Aylesbury, United Kingdom
- 01296794685
4.8
Excellent
285 reviews
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Visiting Dreams, a brilliant experience.
Within just a few minutes of entering the store, a very kind assistant called Sean explained to my wife and I how they would help us chose the correct bed for our needs, he directed us to a special bed that analysed our body possitions, very impressive! After that he took us to 4 beds that would suit us. We chose a very comfortable bed, and within a short time the deal was done, we even got an extra 10% discount on top of the bed deal that was on Special offer, all in all a very good experience.
January 23, 2024
Unprompted review
Just needed a new mattress
Just needed a new mattress. I was greeted by a very pleasant salesman who helped with all my queries. He was very helpful without being too pushy. I am really pleased with my new mattress nd would certainly go to that store again.
January 13, 2024
From the time of ordering till delivery…
From the time of ordering till delivery everything was excellent. Delivery was done without any issues. Highly recommend Dreams.
January 19, 2024
All went so smoothly
January 14, 2024
Very helpful helping me get the right…
Very helpful helping me get the right mattress at a great price
Really happy with my purchase ☺
January 6, 2024
Excellent service .
Excellent service .. very knowledgable and helpful staff
January 5, 2024
Unprompted review
Good staff and a good product
The sales representative listened to our requirements, spent time with us and answered our questions. There was no feeling of hurrying us over our choice.
On our chosen delivery day, we were contacted by the delivery men and the new mattress was delivered, all as arranged. The old mattress was taken away as part of the agreement. All went very smoothly.
December 18, 2023
Made time for us when trying out new…
Made time for us when trying out new mattresses, went on the bed machine,new bed comfortable.
December 16, 2023
Polite and friendly staff
Polite and friendly staff. No pressure selling. We narrowed down our options and then discussed the pros and cons of each. The bed was delivered and assembled as agreed. Fast and efficient. We were also given a reduced price due to the price match promise without any fuss. Definitely a pleasant shopping experience.
December 14, 2023
Great service and got a delivery slot…
Great service and got a delivery slot for three days later. Sofa bed for Xmas - sorted.
December 4, 2023
Unprompted review
Beautiful sleep.
Right from stepping in the store to trying out your fantastic bed chooser to finally purchasing my bed the staff were brilliant. The delivery men were polite and courteous and finally having the best ever sleep, hip hip hooray to dreams.
December 3, 2023
The sales staff where knowledgeable and…
The sales staff where knowledgeable and helpful and the delivery was on time and the delivery team where also helpful and efficient
December 3, 2023
Excellent
Excellent, knowledgeable and helpful staff member. Shown a range of options but didn't feel pressured at all.
November 11, 2023
Brilliant service
Brilliant service, quality product, friendly staff. Delivery when they said they would. On the dot. Will use again.
November 24, 2023
Excellent experience
After having so many issues with my previous mattress order (online store,not Dreams) I went to Aylesbury explained what had happened and the chap was really helpful, showed me to a few suitable choices and left me to decide. There was no hassling or lurking.
The mattress arrived on date of delivery with no fuss 6 days later, the delivery guys were brilliant too.
Highly recommended.
November 10, 2023
Excellent and very efficient
October 27, 2023
Amazingly good and on time
October 20, 2023
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