Very satisfied when walked through the door for help, put me to the mattress I was looking for, great deal and got a free mattress protecter
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Martin and the team at Basildon are amazing. They have provided assessments for our teenage sons to see which type of bed would be most comfortable and showed us suitable beds and mattresses whi... See more
Forgot to leave a review but better late than never! Our trip to Dreams in Basildon went smoothly with helpful, not pushy, members of staff. We completed our purchase with Kelly who was more than help... See more
We had a really positive experience at Dreams thanks to Martin. From the moment we entered the store, he was welcoming, friendly and extremely helpful. I explained that my current mattress is too... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Westgate Shopping Park, SS14 1WP, Basildon, United Kingdom
- 01268218417
4.8
Excellent
186 reviews
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Sweet dreams
Thank you for my new sleep 😴
My new mattress has made such a difference ☺️
October 11, 2024
Lovely bed and great set up thanks to…
Lovely bed and great set up thanks to delivery men. very happy with my new bed. worth the wait! 😀
October 11, 2024
Fantastic service from the team
Fantastic service from the team, and the pillow and mattress were a complete game-changer! Being a Mum I always put myself last and rarely spend much on myself but this was a first and I’m SO glad I invested. Have been sleeping like a baby and feel much less tired and achy. My recommendation: do it! You’re worth it! X
October 6, 2024
Great customer service on the day
Great customer service on the day, quick response, easy process, delivery as promised - good contact in advance to arrange and overall good value for money
September 28, 2024
The delivery guys were great
September 20, 2024
Good service
September 14, 2024
Worth the price!
September 14, 2024
Would recommend
Very helpful staff in the showroom. Good delivery service and excellent product.
September 1, 2024
I recommend Dreams
The customer service was fantastic without being pushy. Very professional and knowledgeable. Can’t fault the service we received and the delivery drivers were also brilliant and very efficient.
Also very happy with our purchase.
August 25, 2024
The delivery and ordering
The delivery was completed early by helpful and friendly people. The divan was ordered on line and completed with pleasant efficiency
August 11, 2024
Excellent service- Basildon
Excellent service from sales staff to deliver/ assembly team.
Kept up to date with progress at regular intervals.
Highly recommended
July 16, 2024
Simple and straightforward from start…
Simple and straightforward from start to finish.
We needed two new mattresses and Eve worked out which ones suited us best.
We now get a decent night's sleep.
Just stick to the procedure that you have and I am sure most of your customers will be satisfied.
May 23, 2024
Stress free good service
Delivered as promised
Bed perfectly comfortable
Very good price
Overall stress free service
June 16, 2024
New mattress.
It's exactly what I expected from a quilty mattress quilty is excellent cannot fault this product.
June 14, 2024
I think his name was Joseph K/A Martin Martin
The staff member who helped me while I was looking for my bed was so helpful. He explained about all my options that would suit me. I found the bed and base I wanted. He then explained all the options with paying for my selection. I have to say I've slept so well on my new bed. I'm absolutely thrilled with it.
May 2, 2024
WHAT DREAMS ARE MADE OF
FIRST CLASS SERVICE FROM SHOP STAFF TO DELIVERY STAFF, PRICE AND PRODUCT ALL FIRST CLASS THANKYOU. i WILL CONTINUE TO USE DREAMS AND RECOMMEND THE COMPANY TO OTHERS.
May 24, 2024
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