I had great service from the guys in Dreams Retail Mallard park. They were very informative, not pushy & a cuppa was on hand if wanted. Sorted my order with no problems.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
fantastic young man, very knowledgeable and patient, loved the sleep technology system which quickly helped narrow down the search, Cup of tea was welcome too, Thank you Kieran.
The staff in the Bournemouth store where warm and friendly without overwhelming and going for a quick sale. Information and advice was clear. Enough beds to narrow down what we wanted and where ha... See more
Excellent salesman. No high pressure salesmanship. Tried out their new bed gizmo which suggests best beds to look at. Very interesting. Warm welcome, offer of a free drink, allowed to repeatedly tr... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Mallard Retal Park, BH8 9PE, Bournemouth, United Kingdom
- 01202025499
4.8
Excellent
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good deals and friendly staff
Very friendly staff made us feel at ease with choices left feeling very satisfied with our purchase highly recommend the guys at mallard road bournemouth site
May 28, 2025
Unprompted review
Dreams at Mallard Park -Bournemouth
Dreams at Mallard Park -Bournemouth, where Sarah and James gave us the perfect retail experience. They showed both patience and expertise with customer care and the choice of mattress.
Both Sarah and James ensured that my wife and I got the perfect mattress using Sleepmatch the patented sensor that details what type of mattress your body needs.
At first I was a bit cynical but the Sleepmatch machine did exactly as assured and provided the perfect match for our sleep.
So thank you Dreams of Bournemouth and thank you Sarah and James.
Russ and Fran
May 5, 2025
Unprompted review
'A DREAM!!'
Everything from the "Welcome" in store, to the "Goodbye" after delivery, was great.
No-one is perfect and there's always room for improvement.
If there were 6 stars, you'd have got 5.
April 24, 2025
Very helpful staff
Very helpful staff. Delivered on time, assembled and is absolutely fine
April 18, 2025
Every one was helpful sale went ahead…
Every one was helpful sale went ahead and l am happy with mattress
April 11, 2025
Great experience in the Bournemouth…
Great experience in the Bournemouth store. Very helpful staff
April 7, 2025
Unprompted review
Great customer care
Easy to deal with, great customer care, not rushed into making a purchase. Would recommend this store
April 4, 2025
Product knowledge
The salesman, was very helpful, listened to all we asked for. He has a good product knowledge, and pointed us in the right direction. We are very pleased with our new bed. The men who brought and assembled it were very quick, no mess at all. So we would recommend Dreams with no hesitation.
March 8, 2025
Very helpful sales person
Very helpful sales person, he gave us good advice. Delivery team arrived on the day in question and within the advised timescale. Still not set up the bed as the new bedroom carpet is being fitted next Thursday.
I am sure it will be all good.
February 22, 2025
Recommend Dreams
We received a lot of help, advice & support when buying our new mattress.
Delivery was prompt, and the drivers were very helpful & professional. They respected our property & were courteous & friendly.
February 22, 2025
Excellent service in the store great…
Excellent service in the store great communication through our the delivery aswell
Would highly recommend
February 16, 2025
The staff in the shop at castle point…
The staff in the shop at castle point were extremely friendly and helpful
The bed was delivered but although the staff were polite I was extremely disappointed that they would only put the item inside the front door
February 12, 2025
Excellent service
Excellent service , Kieran Betts was very professional and helpful. Delivery & assembly was great. We chose our mattress after using Sleepmatch in store and it is perfect for us.
February 9, 2025
Very friendly helpful service
Very friendly helpful service. It was really helpful to have the sleep match to reassure us that we were purchasing the right mattress for our needs.
February 1, 2025
Kieran Bournemouth store.
Visited the Bournemouth store and was met by Kieran he was kind, professional and really friendly. He wasn’t pushy and helped us massively with finding the right mattress & bed for our room. 100% recommend him and the store!
Thanks Kieran x
January 27, 2025
Unprompted review
Fantastic news and a great service
January 18, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.