Staff member Idil at Bracknell was excellent. She was equipped with great knowledge and recommendations. She made the whole process easy and was super friendly. Top marks for customer service.
Location
Switch locationUnit 2C, The Peel Centre,, Skimped Hill Lane, RG12 1EN Bracknell, GB
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See what reviewers are saying
I went into dreams just to have a look at beds. I wasn’t planning to purchase one but then I saw one I loved. And also had storage underneath. It will be perfect for me. The assistant Dominika w... See more
Was served by Shirley at dreams in Bracknell Fantastic knowledge and spoke clearly about what would benefit me and my partner, spoke about the deals and everything on top, would highly recommend
Shirley in the Bracknell branch made the purchase of our new bed a really positive transaction. She was welcoming, friendly and very knowledgeable. We were made to feel very welcome from the time we s... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2C, The Peel Centre,, Skimped Hill Lane, RG12 1EN, Bracknell, United Kingdom
- 01344 558186
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The lady we was dealing with us Shirley…
The lady we was dealing with us Shirley was amazing she helped with every need and question we had, helped work out that our child’s back problem is cause of the bed and pillows he has and showed us a mattress and pillows that will help after we done the test for the comfort of the mattress
Sales rep Lily took her time to explain…
Sales rep Lily took her time to explain what was on offer and listened to what I wanted to suit my needs.
Lovley staff
Lovley staff, was offered a cuppa,it was nice to have a good simple service!
Great service/experience
I went into dreams just to have a look at beds. I wasn’t planning to purchase one but then I saw one I loved. And also had storage underneath. It will be perfect for me.
The assistant Dominika was lovely.
She understood what I wanted and was not pushy at all. She was very friendly and efficient.
Also the bed was reduced in price and I wasn’t worried about paying extra for them to take my old bed away and assemble my new one. Good service overall.
Really pleased I went in to this store.
Sales assistant was attentive and…
Sales assistant was attentive and helpful without being pushy and pressuring us into buying.
Still awaiting delivery so cannot comment on that aspect of the business yet.
Idil is a star!
Staff member Idil at Bracknell was excellent. She was equipped with great knowledge and recommendations. She made the whole process easy and was super friendly. Top marks for customer service.
Bracknell branch
Sales assistance in Bracknell branch very helpful gave us plenty of time to decide on our choice mattress evaluation machine well worth checking most suitable one.
Excellent Experience from beginning to end
Shirley in the Bracknell branch made the purchase of our new bed a really positive transaction. She was welcoming, friendly and very knowledgeable. We were made to feel very welcome from the time we stepped through the door. I would give 6 stars for Shirley and Dreams if I could.
Dreams
Was served by Shirley at dreams in Bracknell
Fantastic knowledge and spoke clearly about what would benefit me and my partner, spoke about the deals and everything on top, would highly recommend
May use AI-assist with repliesRead more
if i could give a 0 star i would i…
if i could give a 0 star i would i ordered a mattress and was guaranteed a delivery date we waited in all day and heard nothing so rang the store and was told the delivery date had been pushed back , we needed the mattress delivered on time as we had guests arriving im so angry and nothing was solved for me

Reply from Dreams - Bracknell
Very helpful salesperson
Very helpful salesperson. Delivery was when I wanted it. The bed is so comfortable. Frame fitted quickly and efficiently.
Both the lady at the store when I…
Both the lady at the store when I ordered was extremely helpful and both the delivery men were also extremely helpful. All the staff I dealt with were helpful and very polite
No complaints
Helpful staff in the shop and very pleasant delivery guys. I used the test bed in the shop to help decide which mattress to have and the one I decided on has been great, very comfortable. No complaints.
Great experience
Great experience
Was updated regularly around order and delivery. Even installed and highly recommended.
good service by delivery man and…
good service by delivery man and instore sales adviser
Cheap and Disappointing
Cheap and inferior Products, Specially Dreams OWN brand, as for the staff, Not a good experience.
Most Certainly Would NOT go back to Dreams again.
SS
Ascot

Reply from Dreams - Bracknell
I was welcomed to the store
I was welcomed to the store. The advisor was very pleasant and very very knowledgeable. I was offered the sleep match experience and was highly impressed.
From there I tried the mattresses that were recommended for me and came back again to make a purchase. A highly satisfying experience. Would highly recommend! Did not feel pressured at any time to buy anything.
Great from start to finish.
Great company. Great staff in store. So helpful and knowledgeable.
Great delivery team taking care with my newly painted walls.
Great communication from delivery team.
So pleased to spend extra getting mattresses delivered to the bedrooms.
Very pleased with the goods. Thank you for such an easy process from start to finish.
Patrice was the absolute best
Patrice was the absolute best , he greeted us nicely and told us about the best mattresses. We spent about an hour there just chatting to him as he was so nice and welcoming , thanks Patrice.
Cassandra
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