Really good customer service by Uzair I think he was called at the Bradford Forster Square. Very good knowledge about all the products and gave us the right pillows for us to purchase. Will be going b... See more
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The customer service rep who assisted us with a sleep mobility bed were very knowlegdable and offered tea several times throughout our tome at the store. Russell and Mark who delivered the bed were ve... See more
Got a mattress from here we ended up with the Gb paralypic one sales lady was great she explained everything Great price got blagged into buying 2 pillows at £150 each 🫣 my hubby cant use his its... See more
Really don’t have much to fault here. Ordered a bed with no fuss, delivered within a week, great communications and efficient delivery service with friendly drivers. The bed itself is of good quality... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 16B Forster Square Retail Park, BD1 4AG, Bradford, United Kingdom
- 01274397985
4.7
Excellent
167 reviews
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Got a mattress from here we ended up…
Got a mattress from here we ended up with the Gb paralypic one sales lady was great she explained everything
Great price got blagged into buying 2 pillows at £150 each 🫣 my hubby cant use his its toi low and i had a better bamboo one before wasted £300 for nothing dont fall for it there really not worth the money
Delivery was good got to pick a saturday at extra cost
Lads were great a little cocky but nothing a sharp tongue cant handle
Time will tell we have had 3 week now sleeping better still getting used to it
February 5, 2026
Excellent communication from both the…
Excellent communication from both the store and the delivery team very pleased with the bed, looks lovely
February 1, 2026
Great service
I received great assistance from Belle in helping me choose a good bed mattress.
She provided excellent customer service, I was greeted on each visit, offered refreshments and expert advice on which mattress to get.i also tried sleep match which is something dreams do have to help determine which mattress and how firm you should go for.
All in all I’m happy with my purchase and the staff at dreams were really helpful along with the store manager.
I was given great advice and which pillows to go for too.
Great service all in all from dreams Bradford and I will be back to order in the future.
Thanks guys
January 11, 2026
Unprompted review
The team were in and out and after…
The team were in and out and after showing us how to lift the matress up gave us info on how to keep the matress good
December 12, 2025
Easy to order in store
Easy to order in store. Assistant told us about the difference in beds and prices. Bed arrived on date expected.
December 5, 2025
Remarkable Customer Service from Zain…
Remarkable Customer Service from Zain in the Dreams store in Bradford
November 29, 2025
Unprompted review
Excellent service at the store great…
Excellent service at the store great product excellent nights sleep
November 23, 2025
I was listened to and shown several…
I was listened to and shown several mattresses. She was not trying to sell me the most expensive mattress!
Hopefully I have found my dream mattress!
November 1, 2025
Unprompted review
On time polite no probs
October 5, 2025
Very pleased with the delivery
Very pleased with the delivery. Punctual. Explained everything.
August 30, 2025
What a brilliant company!
What a brilliant company the matress matching machine is a great idea, and I didn't realise you offer a choice of pillows, staff were really helpful and I love that you offer 0% finance to help spread the cost, we purchased a Tempur matress so cannot wait for it to come!
August 17, 2025
Unprompted review
Made to feel welcome without pressure.
Made to feel welcome by all staff,especially Rebecca who assisted us in our search for the correct mattress to suit our wishes and needs. We were never pressured or rushed being allowed to go back and forth trying out each one several times. Was given coffee and left to discuss between our selves and Rebecca made herself available when we had decided.
Rebecca then went though description discounts and available free pillows, before explaining delivery and recycling of old mattress.
August 11, 2025
Very professional team at the showroom
Very professional team at the showroom. Answered all questions, greeted us as favourite customers.
July 26, 2025
Excellent meeting the colleagues and…
Excellent meeting the colleagues and they provided high standard of customer satisfaction.
July 8, 2025
Unprompted review
Perfect experience from start to finish
The staff were extremely welcoming and helpful, we went in store not really knowing what we were looking for and left with the perfect mattress! Thank you Ysabelle!
June 21, 2025
Unprompted review
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