I was very pleased with how your staff heip in deciding the best options for my needs to get within my budget. I felt very comfortable,and the banter I shared with Anne and your manager and would be... See more
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It was a fantastic service from start to finish. James knew everything about all of the beds and that made it easy to decide which one was for us. Delivery was arranged for a day of our choic... See more
We felt comfortable when we went into Dreams in Braintree Village. We did not feel pressured to buy but were shown the different options available. It was a safe environment and all hygiene measures... See more
I been in Braintree store. Always i buy linen and mattress there. February 14 i boughs a Mattress Master guild 5400. Mattress topper. We received the delivery yesterday. Excellent service arrived on... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Freeport Retail Park, CM77 8YH, Braintree, United Kingdom
- 01376748178
4.8
Excellent
239 reviews
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Staff were very friendly and helpful
Staff were very friendly and helpful. The delivery was on time and when it should be. Our bed is lovely thank you.
December 14, 2023
5 star all round
So pleased we invested in a new mattress and pillows. Excellent quality products, great customer service and now enjoying superbly comfortable sleep. Highly recommend.
December 8, 2023
Excellent customer service in the…
Excellent customer service in the showroom & excellent customer service from the delivery team.
November 27, 2023
Shopping a pleasure
Excellent lovely showroom staff really knowledgeable on products and very helpful a pleasure to visit this store situated in Braintree village.
Freda Tarbun
November 30, 2023
We went into the Braintree store before…
We went into the Braintree store before ordering online and the staff in there were very helpful, our mattress and pillows are extremely comfortable and we are both very happy
November 17, 2023
Great service from first visit in shop…Braintree Essex
Great service from first visit in shop through to delivery regular updates via text.my granddaughter really loves her new mattress.
November 10, 2023
No more backache perfect mattress …
No more backache perfect mattress Thanks to the staff at Braintree Dreams
November 10, 2023
Very satisfied
Very satisfied, good delivery, delivery guys very polite and helpful.
November 10, 2023
100% you get what you pay for.
100% in all you do, and the best quality one can buy for the money.
November 4, 2023
New bed 2
it was the helpful and knowledgeable staff. No pressure and we were able to be relaxed. we bought a new mattress and it was one of several suggested and after just a week we are pleased with it
November 3, 2023
Great Customer Service
Customer service was great and the relation price quality is good too.
October 13, 2023
the help at the shop with no pressure…
the help at the shop with no pressure to buy and great delivery
October 6, 2023
Great service
Went into dreams beds Braintree today .wonderful service we received.Kyle was only too pleased to go the extra mile for us .he will go far .has a lovely manner with customers .Kerry came over with tea & coffee for us both .all I can say is thank you both very much .I’d certainly recommend anyone To go into the Braintree branch of dreams .you won’t be disappointed
October 2, 2023
Unprompted review
May use AI-assist with repliesRead more
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Single bed quality of manufacture
I have had a single bed base and mattress which was damaged by the delivery team. This was exchanged promptly however the replacement base was also damaged. This was also replaced promptly but again, the base is damaged. I have now been told that this model is no longer available and I need to go to the store to find out what the replacement model is (which I have been told, does not come in the original colour selected, which also now means i need to change the headboard too. While customer services have been helpful so far, I am having serious doubts over the quality of product and Dreams quality control processes.
September 30, 2023
Reply from Dreams - Braintree
Hi Melvyn
Thank you for your review. I am sorry for the issues you have had.
I can see that you have now reselected to an alternative base and headboard, and delivery is booked for later this month.
I will do my utmost to ensure that this delivery goes to plan, and you finally have a bed you are happy with.
I look forward to hearing from you shortly.
Many thanks
Peter
Very good service very polite and…
Very good service very polite and wanting to please there customers
September 22, 2023
Excellent service
From the moment of entering the store the staff were very helpful and nothing was too much trouble. Time was taken to find a mattress that fitted our needs. Delivery was very prompt and they arrived on time and placed the mattress on the bed.
September 8, 2023
Ann made everything so easy from…
Ann made everything so easy from ordering to delivery
September 7, 2023
All very efficient
September 7, 2023
The salesman and the delivery men could…
The salesman and the delivery men could not have been more helpful and accommodating. Excellent service thank you
August 26, 2023
Great service would use again.
September 2, 2023
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