We were placed in the care of one of your workforce who made us feel comfortable and under no pressure to buy. He listened to what we had to say and showed us varios mattresses at differing price ran... See more
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I went to Dreams to buy a mattress and ended up finding the right one. Sean was really helpful in helping us choose the right mattress and made the whole experience easy and enjoyable. Even though he... See more
Jasmine in the Bridgend store helped us find our perfect mattress today and was so kind and helpful, we really appreciated her advice and knowledge about the product and managed to find one that was s... See more
Staff were very helpful. We got shown various different mattresses - different ones covering on how you slept (usual position), whether you wanted hard or soft etc.. When we picked the one we wanted,... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Waterton Retail Park, CF31 3TN, Bridgend, United Kingdom
- 01656536846
4.8
Excellent
404 reviews
Asks customers to review
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Friendly professional and interested in…
Friendly professional and interested in what I was looking for
February 13, 2026
Great staff, good service and delivery.
Very welcoming staff, with no hard sell, but we were shown all the options. Once purchased we had to delay delivery twice, none of which was a problem and when it was delivered the bed was constructed and all packaging taken away. Great service.
October 24, 2025
Really easy to order
Really easy to order, helped in the shop to show me exactly what I asked for, great delivery service also.
January 9, 2026
Very professional put bed together left…
Very professional put bed together left no mess and respected our property very polite at all times
January 24, 2026
Dreams Bridgend
From the moment we entered Dreams, we felt welcomed and listened to. Nickeda went above and beyond to help find the perfect bed for us due to my disabilities. Very happy with our purchase.
January 22, 2026
Unprompted review
Great service
January 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Bridgend
Good morning, Thank you for taking the time to leave us this review. I am sorry to hear that the mattress you have purchased and recently had delivered isn't providing the comfort you deserve. I have sent an email to the address we have on the order to advise how we would like to get this issue resolved for you.
FromPurchase to delivery a dream !
The delivery was excellent. Kept us updated on timescales which makes life so lush easier knowing! And the bed delivered to the room which again was helpful. The bed is smashing so there is zero complaints. We are thrilled thank you 🙌
January 16, 2026
Excellent service
Sean at the Bridgend store was outstanding. My husband has several health issues and by using the sleepmatch system he was able to help and guide us to the mattress we needed. We were offered a friendly greeting and a warm drink as soon as we arrived, he fully explained how he could help and even provide us with comfortable pillows. We bought the extra insurance, the full package in fact and didn't feel the need to question his intentions. He even carried the pillows, mattress protector and mattress recycling bag to the car for us. Sean is a credit to the team, it was a quick, friendly and god experience. Well done Sean.
January 3, 2026
Unprompted review
Providing an efficient friendly and…
Providing an efficient friendly and knowledgeable buying experience without having to wait ages for delivery, so thank you Dreams
January 2, 2026
First class service.
Very friendly, helpful nd non pushy staff.
Purchased exactly what I needed and it was delivered bang on time, none of the "you need to buy this as well or you have to buy cover for this that and the other.
Well done Dreams.
November 23, 2025
The salesman was excellent
The salesman was excellent, the bed came when they said it would, the team delivering were also very efficient. What more do you want!
December 15, 2025
The complete experience
The whole experience from ordering to delivery was clear and simple, the delivery team were friendly and helpful
December 12, 2025
Difficult made easy.
Good range of products. Friendly professional and helpful service. Overall an excellent experience
November 23, 2025
Unprompted review
Great service in shop and delivery men…
Great service in shop and delivery men superb a big shout out for luke pleasant and super helpful .
November 23, 2025
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