Hardeep was fantastic with us from the minute we walked through the door. We had a lye down on the bed too see what sort of mattress we needed after the results we was given a pillow for what we need... See more
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Hardeep at Brierley hill store was fantastic. Looks after us from start to finish. Great customer experience! Thanks!
Your staff are so lovely! We were directed to your Brierley Hill shop by most helpful staff in Kidderminster (James and colleague) and then had wonderful service from Hardeep at Brierley Hill. Every... See more
I would have given 5 stars as we had great customer service in store. Delivery was fine but bed installed in the wrong position even though it was quite clear where the old bed was fitted due to th... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Waterfront Way, DY5 1LL, Brierley Hill, United Kingdom
- 01384492130
4.8
Excellent
314 reviews
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The product a mattress is fit for…
The product a mattress is fit for purpose . Sales were good and attentive unlike our previous visit .
Delivery good .
November 8, 2024
Andy Bashford from the dreams merry…
Andy Bashford from the dreams merry hill store was a dream (pardon the pun) he assisted us so much with the purchase of our mattress nothing was too much trouble and the whole process was great!
October 11, 2024
It was an early delivery but I was…
It was an early delivery but I was ready. The delivery guys were great and the whole experience took only 10 minutes.
November 3, 2024
100% recommend
Excellent service from Andrew at the Brierley Hill store, he really understood the problems we were having with our previous mattress and after using the sleep match technology we were able to find our perfect mattress .The difference it's made to our sleep is incredible and I no longer suffer from dreadful pain in my back and hips .If only we had gone here 2 years ago !
October 26, 2024
Quality product and service
Mattress selection very good.
Purchasing process very good by assistant
Quality assured.
Delivery on time by pleasant helpful staff
October 26, 2024
Absolutely wonderful
Absolutely wonderful, excellent customer service and great product. Highly recommended
October 26, 2024
Very friendly helpful staff
Very friendly helpful staff. No pressure sales and git great deal on my new mattress. Highly recommend my local merryhill store
October 25, 2024
My first visit to dreams was like a dream
My first visit to dreams was satisfactory and friendly.The service provided was excellent.Will gladly recommend Dreams to others in future.
October 12, 2024
Expert knowledge from Andy helped us choose the right mattress for us
Andy at Dreams talked us through which mattress would be good for us and had expert knowledge of all the types of mattresses. We were able to test the various mattresses which were the most compatible for us and what we were looking for. The communication following the purchase was good and the guys who delivered the mattress were on time, friendly and efficient. Very good service from Dreams from start to end.
September 29, 2024
So comfortable
I bought a Brixham mattress in September. It is so comfortable if you like a firm mattress. Really pleased. The mattress was delivered in 3 days and old mattress removed
September 27, 2024
100% recommend dreams !
I am so pleased with my new bed from dreams. The service in the shop was so fantastic it is enough to make me recommend it 100% to anyone! The staff (Andrew) couldn’t be more helpful and were really kind helping me find the right bed for me at the right price. The delivery team were quick and efficient and the bed base and mattress is just fabulous it’s so comfortable I love it! I would definitely shop here again but I want to keep this bed forever now because it’s so comfortable!
October 6, 2024
Great communication right up to…
Great communication right up to delivery and very efficient helpful delivery men
September 21, 2024
The person who took my initial enquiry…
The person who took my initial enquiry at the store as I ordered on the phone was amazing and so helpful and listened to what I needed and made the experience throughout a good one and the men who delivered also helpful,respectful and this would make me order from yourselves again as quality of products also
September 22, 2024
Seamless from start to finish
Great experience from day went to store and was put at ease and helped to find right mattress for my needs. The advice and help without being pushy was great as there was so much choice I would have been lost on my own. Also once purchased mattress I was kept informed about the delivery and the mattress was delivered when said they would. They also took old mattress away. All combined the service was seamless and took the stress out of getting new a mattress.
September 21, 2024
Pleasing experience …
I found my experience when buying my mattress at your Merry Hill branch easier than I expected with your extremely knowledgeable and pleasant staff especially the young lady who seemed to know how to treat an older buyer. I believe that 5 stars would be appropriate.
September 15, 2024
great mattress
The salesperson in the store was nice, he spent a long time with me before we chose the right mattress.
The delivery was at the agreed time, they sent emails and called on time. There was a small problem with the removal of the old mattress and topper, but the delivery people spoke to the manager and it was resolved.
September 15, 2024
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Orader Number 086A026795 I have ordered…
Orader Number 086A026795 I have ordered the bed we spent £2700
(This my second bed ) delivered my lift down stairs delivery people says & not able fit the bed he was asking more money? I’m not happy with this delivery& service
We had first bed delivery five months ago they take to the Room & fit for for us
I spent fist bed £3700
September 9, 2024
Unprompted review
Reply from Dreams - Brierley Hill
Good afternoon Chandrakumar,
Thank you for taking the time to leave us your review and for speaking with me today.
I have managed to locate the two order you referenced in your review and note that the assembly service was on your previous order which is why the order was assembled in the room of choice for you. For your most recent order, the assembly service was not on the order, so the delivery crew were not allocated the time to assemble the bed.
I do appreciate the feedback you provided during our conversation and will share that with the relevant personnel within our business.
Many thanks,
Kishan
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