Fantastic services. We were attended by Rob at Cribbs Causeway outlet. He led us for analyse machine, test out each mattress and listen to us.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rod was welcoming and friendly. He listened and made recommendations helping us find the product we needed. He then went through the ordering process and it was all very quick.
Delivery on time & taken to room. We put the bed together which was easyEXCEPT for connecting the divan bases - the plastic u clips seemed flimsy (why not metal?) & the book illustration as to whe... See more
I met a lovely gentleman called Rod at Dream Cribs, Causeway, Bristol. He made me feel very welcome, offered me a drink, and took the time to show me around. He showed me a machines and different ma... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1B Centaurus Retail Park, BS34 5TS, Bristol, United Kingdom
- 01172447320
4.9
Excellent
327 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service in store and delivery was…
Great service in store and delivery was on time quick and efficient
November 24, 2024
Delivery on time & friendly
Delivery on time & friendly, helpful staff. Sofabed set up & information given on how to work it. Very comfy to sit or lie on. Looks really lovely in room.
Helpful staff in shop with details of various sofabeds.
November 22, 2024
Very informative .
November 17, 2024
Excellent service and product.
The assistant was very attentive and informative, ensuring all my queries were dealt with and helping me to make the right choice of mattress. The mattress is very comfortable - I'm very happy with it.
August 25, 2024
Excellent customer service
Excellent customer service, Danny was extremely informative and patient. Made the whole purchasing process stress free and pleasant .
November 2, 2024
Prompt and efficient
The delivery team were prompt, courteous and very efficient. I received a call letting me know when to expect them. They were on time. They removed the old mattresses and installed the new ones in record time. So helpful! Excellent. Still getting used to the beds but so far so good.
November 1, 2024
Friendly welcome
Friendly welcome, left to look & make decisions, information when needed. Helpful & respectful, couldn’t have asked for more thank you Gareth.
October 25, 2024
Great work!
Chad was great! Swift and they were really great setting up. In the shop the purchase was easy and straight forward and the staff gave excellent candid advice.
October 12, 2024
What's not to like??
They turned up when they said they would. They took everything upstairs like they said they would. They didn't leave scuff marks on the walls or ceilings. They were polite and used their overshoes. What's not to like??
October 4, 2024
We were very pleased with the customer…
We were very pleased with the customer service in shop, the bed itself, the delivery and delivery men. Would highly recommend.
October 13, 2024
New mattress was easy to order and…
New mattress was easy to order and delivery came on time and the new mattress was put in place in minutes and the the old one taken away, a great job all round
October 5, 2024
Paying out wasnt all bad!!
Fully covered in the questions previously answered.
October 6, 2024
Unprompted review
Really friendly staff, great bed purchased.
Really friendly staff that helped us towards a great purchase. The bed is exactly what we wanted, maximising storage and comfort.
October 5, 2024
Very helpful professional approach by…
Very helpful professional approach by Ron the salesman from the moment I walked into the store. He was knowledgeable, asked what I was looking for and directed me to the bed and mattress that matched my requirement. Delivery was very prompt and we now have a very comfortable bed.
October 4, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.