I visited the Dreams Store in Filton recently hoping to find a new mattress. Eva welcomed me to the store and after setting me up on the SleepMatch machine, gave me a cup of coffee (with a biscuit) w... See more
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I was assisted by the brilliant Eva who gave great advice and worked to ensure that my budget was met. My sleep position was monitored and I was shown a selection of beds. Eva was enthusiastic, kno... See more
Excellent service, greeted at the door, offered refreshments Good advice given and patience shown with my elderly mother. Couldn’t ask for more
We visited Dreams at Shield Retail Centre at Filton Bristol today, we were serve by Sophie . Sophie greeted us with a smile and engagement manner and attitude which was lovely . Sophie product k... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Shield Retail Centre, BS347BR, Bristol, United Kingdom
- 01173137471
4.9
Excellent
167 reviews
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Choosing a new bed as suffered back and…
Choosing a new bed as suffered back and leg pain was so easy.The staff were very polite,informative about products and I am so happy with my purchase.After two weeks my health has improved so much with no back or leg pains. Delivery was on time and bed all set up fine and disposal of old bed and all packaging carried out. Thank you.
August 12, 2023
A caring company
I was treated as important from the minute I entered the store. I wasn't rushed or pressurised.
The delivery came on time and the men who delivered my mattress checked where it had to go and wore overshoes to protect my carpet. They also were friendly and polite.
July 15, 2023
Really great service
Really great service, tried the Sleepmatch which was brilliant, we have bought all our mattresses over the years from Dreams in Filton, wouldn’t go anywhere else.
July 14, 2023
Very helful service in shop
Very helful service in shop, pleased with the mattress, it is very comfortable to sleep in.
July 4, 2023
Staff where very friendly and helpful…
Staff where very friendly and helpful throughout sorting the right bed for us, and supporting us with the children as we made are decisions. Thank you
May 2, 2023
Great service
Great service, quick and easy (and very comfortable) to find the right bed. Didn't have to wait long for delivery and installation was quick and clean with two experienced fitters.
April 26, 2023
From in store (Filton) Sales personnel…
From in store (Filton) Sales personnel to delivery - great service and value! Thank you.
April 22, 2023
Staff quiet but attentive when…
Staff quiet but attentive when needed.staff knowledgeable and polite.
April 7, 2023
Unprompted review
Overall good experience
Overall good experience
The executive was very helpful
I went there again today to upgrade but they’re unable to provide the same delivery as before .
Of course they can’t be blamed but I’m disappointed that I have to go with the initial order.
March 11, 2023
Unprompted review
Excellent service
Excellent service - staff knowledgeable and made the whole process painless. Even the coffee was good !
February 18, 2023
Unprompted review
Absolutely thrilled - very satified customer
Absolutely thrilled. New bed so comfortable, sleeping so well. So good, I have trouble getting up each morning!!
Delivery exactly on time. Lovely delivery guys.
Over the years this is the fourth bed I have purchased from Dreams/Tempur
Thank you - Sweet Dreams
February 4, 2023
Purchase of a Balearic D Mattress
Purchased a Balearic mattress at the Filton, Bristol branch. The trained, experienced Staff were very helpful. Robin asked if we would lie on the computerised mattress to assess which would provide the best support and then showed us which mattresses would suit within our budget. With his knowledge and help we were able to make the right choice. It was delivered on time as promised by their experienced Drivers who were also very helpful and friendly. It was an excellent service from start to finish! Extremely happy with the Dreams service provided. We had a good night's sleep from the very first use. The 4 pack of Superspring Silent Night pillows made such a difference too; much more comfortable than pillows for sale in standard shops. A really good mattress with great support at an affordable price. Delighted!
January 15, 2023
Unprompted review
Experience was a ‘Dream’
Quick, knowledgeable, friendly service. Couldn’t ask for anything more!
December 30, 2022
Unprompted review
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