Dreams - Bromley Reviews 

We have experienced an amazing demo on which mattress would be suitable for us. Marc helped us finding the best mattress which will be suitable for us. We were greeted nicely and served a drink.

Staff in store most helpful, delivery on time and delivered to bedroom as requested. Mattress yet to be used as is for a spare room, but have every confidence it will be good. I tried it in store.

Recently bought a bed from Dreams. Excellent service and great product. Very pleased with our purchase.

The mattress is simply perfect for us. The staff has been friendly and heard us well to give us the perfect deal on the mattress and to get it delivered hassle-free. Kudos

I enjoyed visiting the Bromley Dreams store, friendly helpful staff and a good range of products. A pleasant experience and happy to make purchase of Harrison Spinks natural matress with sprung divan base, looking forward to receiving delivery! 😃

Great deal from Dreams. Happy on all fronts. Everything went smoothly. Highly recommended.

Great range of products. Fun using sleep experience machine to help select best mattress for us. Extremely helpful, informative but not intrusive sales staff member.

Super customer service, how it should be, out to delight the customers not just to please them. I will definitely shop there again

It’s not everyday you come across someone that you feel is an absolute asset to their job.
Sid, our sales person in Bromley couldn’t have been any more helpful. He had the perfect balance of showing us what’s available & allowing us time alone to fully test and discuss each mattress, while popping back to us regularly in case we had any questions.
He’s one of those people that has a genuine warmth, smile and friendliness about him that makes you feel really comfortable with him & not time pressured, which always makes me want to leave a store.
I personally don’t think we could’ve had anyone better than Sid to help & offer us advice & also advise the pros n cons of each mattress we considered - give the boy a rise/promotion.
We now eagerly await our new mattress to arrive

Very efficient, reliable. Staff were polite and respectful and helped me to choose the best mattress explaining the pros and cons of my purchase.
Top marks.

I had a wonderful experience choosing my brand new mattress and bed base. Jason guided me through the process. I tried the sleep match machine to help choose the perfect mattress for me and my budget. Jason was extremely polite, helpful and very informative. He sure knows his stuff! One very happy customer.

I will recommend you to buy from the Dream. I am so happy to buy my bed, mattress, pellows.

We were very satisfied with all concerned with the order.

Really good bed shop (Bromley). We were helped by Jason, who was excellent. Had a huge knowledge and was NOT PUSHY (very important)!!

Dreams are great. I bought a king size sleigh bed in 2012 which I love, love, love. The interest free credit options drew me back when it was time for my daughter to get a big girl bed. The staff in store were so helpful and really took the time to talk through options with me.

I had a problem with the assembly of a bed bought from the Bromley Store, but the staff at the Bromley Store were amazing. They visited my house within 24 hours and rectified the problem perfectly. Comms was great and all sorted. Great after care does make a huge difference. I would use Dream again because of this. Thanks so much to Mel, Marc, Howard and Ian,

Professional service and excellent prices

Had mattress for little under 6 months before it started causing chronic back pain. Was sold the enhanced mattress cover, but this is useless and should never be purchased. 2 years in and we have even worse back pain and had 2 assessments on it where natural settling was noted but no replacement given. Worst experience for a bed and mattress by far. Never ever base your purchase on the in store mattress analysis gadget as it’s nothing like what you will end up sleeping on.

***DO NOT BUY SALE MATTRESSES FROM DREAMS. YOU WILL BE STUCK WITH IT IF NOT SUITED FOR PURPOSE***My mum who is registered disabled went into dreams to purchase a mattress and explained to the sales person she has a medium mattress which is now running out of warranty & she wishes to change it for a like for like firmness for her on going back issues she faces. She was told they have one mattress which she can take which is in the sale. She states she was never told that if she took the mattress and faced any issues she would not be covered with the 14 day try and if not satisfied you can return it. As she was told this is a medium Tempa Mattress and thinking she would receive a like for like to what she had before, she ordered the mattress, had it delivered and they took her old Tempa Mattress away i presume for disposal. First night she slept on the matterss it was very soft, she called the store 2 days after the mattress was delivered, they told her to test it out for another 1 - 2 weeks and if no change call them back, she did and stated she is unable to sleep on the bed as it is hurting her back, but then she was told she could not return it, and they would have to send out a technician to see if the bed was faulty. To cut a long very distressing story short, they are refusing to exchange the mattress or do anything about it. This is a sham and companies like dreams beds should not be allowed to have multiple sales advertised on the TV and not clearly state that if you purchase a mattress in the sale you are stuck with it if it is not suited for purpose. My disabled mum is very distressed, and unable to sleep and quite frankly can not afford to purchase another mattress while having to pay for a mattress she can not use. Something should be done about this as other people especially disabled people will find themself in simular situations and stuck with a mattress which they can not exchange or return. This is Aweful. Be very careful