Lovely sales assistant Mackenzie Gave us water to drink and was very helpful showed me how to pull out sofa bed could try it and helped with all my questions would recommend dreams
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kaj was very helpful, informative and friendly. She gave me plenty of time to try various pillows. She explained some benefits of the pillows that I did not know about. I did not feel that she was se... See more
Excellent service from Sidi at Dreams Bromley. He took a real interest in our situation and provided sound advice and after sales service. He made it clear from the start that we had to come to the ri... See more
We went to the Dreams store (Bromley) initially and the staff were super helpful. The most suitable matress was found and then base and head board. However, we placed the order online. Very easy proc... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
44 High Street, BR1 1EA, Bromley, United Kingdom
- 02038904134
4.8
Excellent
219 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not happy with customer services.paying…
Not happy with customer services.paying for extra service to be delivery on a Saturday then came out of schedule.
Not happy at all.
March 13, 2025
Reply from Dreams - Bromley
Good afternoon Francis,
Thank you for taking the time to leave us your feedback.
I am sorry for the service issues you encountered.
I did try to call you today so we could discuss this further but as I could not reach you, I have sent you an email and do hope to hear from you soon.
Many thanks,
Kishan
The two man that delivered was brilliant, polite and hardworking.Thank you
Follow up till the day of delivery,
Bromley manager is very helpful and hardworking with his Job and thanks to the delivery man.
March 13, 2025
Great products and customer service
We went to the Dreams store (Bromley) initially and the staff were super helpful. The most suitable matress was found and then base and head board. However, we placed the order online. Very easy process, clear delivery details and everything went exactly to timings and plan. Really pleased with all the products. Matress is very comfortable and the ottoman bed was easy to put together. Dreams customer service was excellent. Will definitely use again.
March 8, 2025
So glad we visited Dreams in Bromley
So glad we visited Dreams in Bromley. Jason, the store manager was patient and so knowledgeable. I wouldn’t hesitate in recommending. Thank you Jason - you found the perfect matress for us. Customer care like that is a rare thing these days.
February 1, 2025
Unprompted review
Great Experience
Found the whole process of ordering a new mattress at Dreams very straight forward, the sales assistant was very friendly helpful and knowledgeable
January 14, 2025
New Bed & Base Unit
Very easy process from start to finish, and the sales assistant Meryem was extremely helpful and assisted in our choices with her experience.
February 14, 2025
Unprompted review
Very attentive service at Dreams in…
Very attentive service at Dreams in Bromley. So took time choosing the mattress. It has been the right choice for us.
Delivery very good. Careful with our house. Very glad we had the old mattress removal service.
February 15, 2025
Very helpful staff in store
Very helpful staff in store. Lots of choice.
My bed arrived on time with efficient delivery men.
The bed is very comfortable.
No complaints!
February 7, 2025
excellent quality and services
excellent quality and services, Very handy, easy to build and solid. Great staff and helpful.
February 4, 2025
We bought a bed and headboard from…
We bought a bed and headboard from Dreams and all I can say is that it has been a “dream” dealing with them. From making the order to delivery and installation it was a seamless process and a delightful experience.
I would order from them again.
February 2, 2025
In story staff were very helpful and I…
In story staff were very helpful and I was not rushed in making a decision . Delivery was well organised and on the day / time given
January 31, 2025
Helpful staff
Helpful staff, the machine that analysed me and suggested the best mattresses was very helpful also.
January 12, 2025
Great service from sales to delivery to…
Great service from sales to delivery to sleep
December 30, 2024
Great experience at Bromley branch
The staff at Dreams Bromley were very helpful and accommodating in adjusting delivery dates to suit our needs.
December 12, 2024
Happy Dreams
Dreams were very helpful in choosing a new mattress
To suit our needs.
My husband being housebound they asked the relevant
questions regarding how much he weighed to make the right choice.
December 15, 2024
Amazing bed and customer care
We recently purchased a double bed from Dreams in Bromley, and I couldn't be happier with the entire experience!
The bed itself is fantastic, and incredibly comfortable. The materials feel premium, and it fits perfectly in our bedroom.
What truly stood out, though, was the exceptional service. The staff (Elsa) was very kind and helped us choose the right bed for our needs. Delivery was prompt. lot
There was a minor hiccup with their system when we were paying the balance, which caused a bit of inconvenience. However, the staff resolved the issue promptly and professionally, ensuring everything was sorted out without any further hassle.
Overall, a flawless experience from start to finish. I highly recommend Dreams Bromley for anyone looking for high-quality bed and top-notch customer care!
November 30, 2024
Reply from Dreams - Bromley
Good Afternoon,
Thank you for contacting Dreams Customer Services. And for taking the time to speak to me over the phone just now. I am pleased that we were able to put a resolution in place that you were happy with.
Kind Regards,
Simon
Great service from the shops to the…
Great service from the shops to the delivery.
Bed is great.
December 14, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.