Shopping experience was good with a well laid out shop and helpful staff. Delivery was very good too with lots of communication and efficient delivery people. A bit disappointed with the quality of th... See more
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I bought an Isabella ottoman bed from Dreams in the January sale this year. Booking a delivery day was simple, and I was told the delivery window a few days in advance so I could plan. The product w... See more
Exceptional service from James at the Burton upon Trent Branch. James was helpful, friendly, knowledgeable and approachable. We brought a mattress today and James proceeded to ask if we wanted any pi... See more
We had a great buying experience at Dreams, we was well looked after by Karl,he sorted us out with a selection of Mattresses using their fancy sleep technology, the third one on the list was the one w... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
2 Eighth Avenue, DE14 2WG, Burton-on-Trent, United Kingdom
- 01283241276
4.8
Excellent
153 reviews
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Very good service, would recommend
Very helpful, polite and patient when trying various mattresses, deciding on services required and then completing the deal. Mattress delivered on agreed date (03/04/2025) and texted day before with time slot and informed of actual slightly earlier time slot by driver on the day, and delivered promptly by him. Again helpful and polite going through mattress care, guarantee etc.
March 12, 2025
Great staff and service all round
April 4, 2025
Excellent
Excellent experience during our visit to choose our new mattress. Delivered with care and on time.
Really comfortable to sleep on
March 22, 2025
Happy with the mattress
Happy with the mattress. Lady assistant helped us get exactly what we were looking for. Polite, knowledgeable and not pushy.
February 4, 2025
The delivery men were really helpful…
The delivery men were really helpful service very good .
February 15, 2025
Sales staff very helpful and polite
Sales staff very helpful and polite. Delivery guys very thoughtful and put shoe covers on to enter house. Positioned new mattress and removed old one quickly and without drama.
February 16, 2025
My daughter stayed over 1 night the…
My daughter stayed over 1 night the mattress was for her old bed and she loved it verycomfy compared to her old 1.
February 9, 2025
Everything happened as predicted
Everything happened as predicted - very prompt and well informed delivery.
Added to that apparently it's very good to sleep on !!!!!
Job done.
February 7, 2025
Sleep easy knowing dreams have you covered
Perfect from the moment we walked into the stores, the process of choosing the right bed and correct mattress was made easy by the helpful and knowledgeable team, the delivery service was exceptional and 2 very helpful delivery men went above and beyond to make sure the bed was assembled correctly. A perfect service.
February 4, 2025
Great experience at Dreams
Great experience at Dreams. We were given plenty of options to suit our needs and helpful advice. The mattress was delivered at a time to suit and delivery was smooth. Great mattress. We are very pleased. No horrible packaging smell either
January 23, 2025
The staff were very friendly and…
The staff were very friendly and knowledgeable. Told us what we needed to know then left us alone making sure we knew where they were if we needed them.
Delivery was on time and the delivery staff were very efficient and frienfly
January 18, 2025
I am having g lovely nights sleep ot is…
I am having g lovely nights sleep ot is so comfortable.
December 15, 2024
I have had the mattress for a week and…
I have had the mattress for a week and found it very comfortable. no aches or pain, and slept all through the night. would recommend it to anyone.
November 29, 2024
The bed is amazing
The bed is amazing, I had very good deliverymen even though there was a little confusion on the ticket about taking a mattress topper also and not the headboard (already removed) they were excellent and speedy putting the bed together and getting the old one out. On a downside I did think 6 months to wait for a bed however expensive it is maybe a bit long.
November 22, 2024
No pressure in sales room
No pressure in sales room. Easy ordered. Delivered on agreed date. Delivery men polite and efficient.
November 16, 2024
A hassle free experience
The staff in store were really approachable and listened to the issues I was having with sleep and my mattress. They guided me to the mattresses which would suit me and did not rush me in making my choice whilst I was trying the mattresses. Delivery arrived on time and the delivery team were knowledgeable and friendly. I’m really really pleased with my new comfy mattress, it has improved my sleep noticeably and I love going to bed!
October 10, 2024
New Mattress Purchase
Chose a mattress in the store, staff very pleasant and helpful.
Product excellent quality, offered extra's quality and useful also.
Delivery professional and courteous.
Would highly recommend.
October 12, 2024
Good shop staff allowing us plenty of…
Good shop staff allowing us plenty of time to decide, delivery as promised on time and the mattress is very comfortable.
October 25, 2024
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