Fran was very helpful without being pushy. She was patient and explained how the Sleepmatch assessed what type of mattress was best for me. She helped me choose the perfect mattress and organise... See more
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Great customer service from the Canterbury branch and a big thank you to Frances whose patience and good humour helped us choose the right mattress with the help of the Sleepmatch machine. She was ver... See more
Izzy was our salesperson at the Canterbury store. She basically worked out what was available to be delivered before Christmas in the size mattress we needed straight away. Then we tried the sleep mac... See more
Staff were approachable and didn’t feel pushed or hassled. They were helpful and knowledgeable making our experience pleasurable. The lady explained things and took her time and made us a lovely cuppa... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 The Former Pumping Station, CT1 3TT, Canterbury, United Kingdom
- 01227 379459
4.9
Excellent
197 reviews
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Very comfortable mattress
Knowledgeable staff, who were able to give recommendations following our 'sleep analysis'. The mattress we purchased, while expensive, is extremely comfortable and we are happy with our buy. We were able to choose our delivery time also, which was very useful.
May 9, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Canterbury
Good Morning Nina Hall,
Thank you for taking the time to leave us your review. I am sorry to hear that you would like to exchange your mattress.
I had tried to call you but was unable to get through and so I have sent you an email with more information relating to our comfort exchange guarantee.
I look forward to speaking with you soon.
Kind Regards,
Faye
Absolutely incredible!!
Absolutely incredible!!! So comfortable from the word go, so impressed!
April 11, 2025
Love the bed
Excellent product, perfect choice. Very helpful people, both in the store and on the delivery truck. Can't fault Dreams.
April 4, 2025
Comfortable and easy shut and open
That great help who work staff fran are fabulous to me and comfortable bed no problem and great delivery help fix and when I went bed sleep feel great relax.
April 6, 2025
Fantastic service and products
Fantastic service and products. A big thank you to John in the Canterbury store for his advice and service (and patience).
April 5, 2025
Unprompted review
Found the bed and mattress are good and…
Found the bed and mattress are good and the staff very helpful it was delivered on time and where on time were quick and respectful to our home
March 29, 2025
Bought a firm and comfortable mattress
Bought a firm and comfortable mattress. Expensive but a good purchase.
March 21, 2025
find mattress is to firm
March 7, 2025
Reply from Dreams - Canterbury
Good Morning Jenifer,
Thank you for taking the time to leave us your review.
I am very sorry to hear that you are not finding your mattress comfortable. As discussed over the phone we do offer an exchange under the 100night comfort guarantee.
I have sent you an email with some further details and I look forward to your response.
Many thanks,
Faye
Couldn’t fault dreams service from…
Couldn’t fault dreams service from ordering to delivery and set up of our sofabed.
March 21, 2025
Product as good as buying experience!
The experience in the shop, the ordering process and the delivery were all great. But it obviously all revolves around the product in the end and we are more that happy. Inexpensive? No! But value for money? Yes!
February 28, 2025
The staff were polite
The staff were polite, helpful, friendly. And when through everything with me including the machine to work out which mattress is best for me. The mattress I bought is perfect for my back and I can now sleep all night. It's so comfortable, I'm so pleased. And I will and have recommended people to buy from Dreams.
March 2, 2025
Great customer service as had to change…
Great customer service as had to change delivery date 6 times due to delayed house completion. Very helpful and generous when purchasing bed for my elderly mother. Thank you Canterbury branch and customer service.
February 21, 2025
Great sales team
Great sales team , friendly , no pressure , also you are invited to use their bespoke machine which gauges your mattress requirements spent £800 on a bargain bed in the sale , will go back later this year for our main luxury bed
February 21, 2025
Good experience from start to finish.
Having visited the store 2 days previously we then returned to place an order for the items we’d seen.
The staff were pleasant and knowledgeable. Once ordered, a relatively quick delivery was offered to us. Delivery time slot was advised by text and adhered to. A really good experience all round.
February 4, 2025
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