A warm welcome and Andrea was knowledgeable and helpful with our needs. Showing us different models of beds and mattresses also made a cup of tea whilst we decided what to buy and no pressure at all.... See more
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From the moment me and my partner walked into dreams on Newport Road in Cardiff we were made welcome by Angela. We were shown around lots of beds that matched our body types that were matched by... See more
Soon as I walked in I felt welcomed by Tracy and showed me a few mattresses that were recommended. As we were looking I was offered a tea / coffee which was warming and needed haha. Found a lovely mat... See more
We enjoyed the sleep monitor experience to determine the correct mattress for us, and that we had 50% off our purchase. We didn’t like that when we were asked if we would like the mattress taken upsta... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Newport Road, CF23 9AD, Cardiff, United Kingdom
- 02920 498574
4.9
Excellent
300 reviews
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Dreams shopping experience
From the visit to the shop in Newport Road, Cardiff to the purchasing of the sofa bed, and then to delivery, everything was handled expertly. Jules, the assistant was friendly, polite and very knowledgeable. We were kept informed about our delivery which happened on the date we requested. We were informed by our delivery person, Richard, of an earlier deliver time and kept up to date on that too. We are very happy with our purchase too.
May 4, 2024
Mattress is perfect ' no adjustment…
Mattress is perfect ' no adjustment period- great sleep from first night
May 31, 2024
Super helpful staff
I suffer with anxiety and depression and the staff at this store were so helpful and understanding of my situation, especially Julie. She allowed me to try the sleep match bed, and guided me through a number of options of mattress and frame, before I settled on my new temper mattress. Thank you once again for making the experience a lot less stressful.
May 24, 2024
Excellent experience
The helpfulness of the staff,and the patience in helping me choose.
I am enjoying my new 🛌
May 3, 2024
Friendly staffs with good understanding of product
The staffs are very friendly and have good understanding of the product. They are always calm and patient with me while I make my decisions. They also help me with measurement to suit my space.
April 5, 2024
Great Experience, Even Better Sleep!
Wenhad a very simple, stress free experience when ordering our matress, we got a great deal, efficient and friendly delivery and all round top customer service from start to finish.
Best bit is we are getting much better sleep on our new matress and pillows
April 5, 2024
Great sales staff and delivery guys
March 30, 2024
Lovely new mattress.
From the day we went to the shop and tried our new mattress everything went smoothly. My bed has now arrived and is super comfortable and very good quality. Thank you to the Newport Road Cardiff team.
March 21, 2024
Very Helpful and Friendly Staff..
Very Helpful and Friendly Staff... made us feel comfortable and valued as customers...
The Whole Process in our selection was very professional.
So Happy we went to DREAMS .... it was Time Well Spent .
March 9, 2024
Unprompted review
Had my new mattress for just over a…
Had my new mattress for just over a week - really helpful friendly delivery men. Couldn't better their customer service. And to top it all I have had the best night's sleep every night since. Will definitely recommend Dreams and will use them again.
March 3, 2024
Professional helpful not rushed while…
Professional helpful not rushed while checking out different beds / mattresses . Everything explained in a friendly manner.
March 1, 2024
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Bit on the pricey side but we enjoyed the care and attention we got. Pam was great, happy with our purchase
March 1, 2024
Excellent service.
February 22, 2024
10/10
We were helped in finding the perfect bed, mattress and pillows combination by Jules, who guided us through the whole process, even with our very specific criteria
February 10, 2024
Unprompted review
Efficient and friendly…
Very efficient and friendly member of staff ( Jules ) she was there for all our needs ,guiding us to the best product for us .
January 6, 2024
Customer service really good
Customer service really good, everything on time and pleased with my new mattress
February 1, 2024
Experience was great top notch
February 1, 2024
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Good service
Great service and delivery but bed is a lot flimsier than it seemed in the shop
February 1, 2024
Reply from Dreams - Cardiff Newport Road
Dear Mrs Cruse
Thank you for your review. I am glad you are happy with the service and delivery experience, however I am sorry for the fact you are not totally satisfied with the quality of the bed base. We will pass this onto our bed factory to review.
I have sent you an email with some suggested resolutions which I hope you will deem as suitable. I look forward to hearing from you shortly.
Many thanks
Peter
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