Dreams - Cardiff Penarth Road Reviews 

284
TrustScore 4.5 out of 5

4.7

242 Lyon Close Industrial Estate, CF11 8TU Cardiff, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The name of the young girl who served me was Laura who was very friendly and extremely helpful. Because of my really good experience at Dreams, I have recommended Dreams to my friends. Great

Rated 5 out of 5 stars

Excellent service from Andrea today who took time to run through options and work out the best deal for us. Very helpful and knowledgeable. 10/10. The place to go for all your bed needs

Rated 5 out of 5 stars

In my honest opinion Dreams are the best suppliers of beds and bedding in the UK. This is my second largest purchase from them and will come again.

Rated 3 out of 5 stars

I did not like the close proximity of other customers being served along side of me whilst I was giving and answering personal financial details. The stations should be much wider apart eg much more... See more

Company replied


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 242 Lyon Close Industrial Estate, CF11 8TU, Cardiff, United Kingdom

  • 02920 226050

4.7

Excellent

TrustScore 4.5 out of 5

284 reviews

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4.7

All reviews

(284)

13,732 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Andrea

Excellent service from Andrea today who took time to run through options and work out the best deal for us. Very helpful and knowledgeable. 10/10. The place to go for all your bed needs

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

Andrea was very helpful is helping us select a mattress which was best for us. Super kind to show us around the store and all the range.

August 29, 2026
Unprompted review
Rated 2 out of 5 stars

When I placed the order for the bed

When I placed the order for the bed, I was told by the advisor in stor that he would remove the £40 delivery to room as I was having the bed built, however he didn't add it. I had to pay for a handy man to put it together and my 3 year old was left with no bed for a further 3 nights. The chap that delivered the bed though was top class

July 5, 2026
Dreams - Cardiff Penarth Road logo

Reply from Dreams - Cardiff Penarth Road

Good afternoon,

Thank you for taking the time to leave your recent review.

I am sorry to hear that you did not receive the services you were expecting to receive.

Thank you for taking the time to speak to me earlier and I will ensure your feedback is passed on to the correct department.

Kind Regards,

Wayne

Rated 3 out of 5 stars

Tested a few beds at Dreams I asked for…

Tested a few beds at Dreams I asked for medium to firm mattress and told that the one that we last tried although firm would be after a month or so be medium to firm quality 🙄 this was not the case it’s still as firm as ever and after paying £800.00 pounds for it we are not getting value for money as aching more than ever, but we left it to late to change now, so my advice would be buy what you ask for and not a sales pitch for the salesperson to give you something different.

March 13, 2026
Dreams - Cardiff Penarth Road logo

Reply from Dreams - Cardiff Penarth Road

Good afternoon

Thank you for your recent review. I am very sorry to hear that you are not getting on with your mattress. 

I have sent you an email with a suggested resolution to the matter. I hope that you will deem this to be suitable and I look forward to speaking with you shortly.

Many thanks

Peter

Rated 5 out of 5 stars

Friendly staff as always !

Friendly staff as always !

We use Dreams on Penarth Road always so helpful and friendly .
Always offer us a drink to the extra kindness goes a long way.

June 6, 2026
Rated 3 out of 5 stars

Customer Security

I did not like the close proximity of other customers being served along side of me whilst I was giving and answering personal financial details.
The stations should be much wider apart eg much more private. For this reason I will Never shop at dreams again
Jim lacey

May 16, 2026
Dreams - Cardiff Penarth Road logo

Reply from Dreams - Cardiff Penarth Road

Good morning, Jim Lacey

Thank you for taking the time to leave us your review and for speaking with me today.

As discussed, I have passed your feedback across to the relevant person.

Kind Regards,
Faye

Rated 5 out of 5 stars

Happy bunny …

Staff very friendly and helpful and knowledgeable. Delivery excellent arrived on time and old mattress and packing material taken away. Very happy with my new mattress excellent night’s sleep.

May 24, 2026
Rated 2 out of 5 stars

Had bed delivered in March I paid a fee…

Had bed delivered in March I paid a fee to have it installed as I’m disabled. Very disappointed with the set up of the divan bed as it’s only two flimsy plastic hooks that hold it together. Came apart 1st night had to get my son to come down and put it together again.

March 28, 2026
Dreams - Cardiff Penarth Road logo

Reply from Dreams - Cardiff Penarth Road

Good afternoon,

Thank you for your recent review.

I am sorry to hear there was an issue with the assembly of your bed.

We have attempted to contact you to discuss this further and will await your response.

Kind Regards,

Wayne

Rated 5 out of 5 stars

Good all round service

It was straightforward to change the original delivery date and then the delivery and assembling of the bed was quick and efficient. The bed looks good, sturdy and comfortable.

April 18, 2026

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