Visited the Carmarthen store. The store assistant advised us to try the Sleepmatch machine. It was really excellent as all the mattresses recommended for us by Sleepmatch were so comfortable and any o... See more
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Hoping sincerely my wife will sleep peacefully with as little pain as possible have greate assistance in sitting up when HAVEING coughing bouts every morning usually in early hrs withoute using muscle... See more
Visited the Carmarthen store last week, and were very ably assisted by Abi, who was able to answer all our questions, whilst giving us plenty of advice and enough time to test a number of mattresses.... See more
My son can't sleep on his new bed as it's so uncomfortable for him. Apparently we have to wait before we can getvit exchanged. It's unacceptable that the floor is more comfortable & we have to wai... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4 Stephens Way, SA31 2BG, Carmarthen, United Kingdom
- 01267 611606
4.8
Excellent
145 reviews
Asks customers to review
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The quality is second to none
The quality is second to none. What a night we both get now. we sleep so sound it 's really hard to get out of bed in the morning. It's the most comfortable bed we have ever had.
December 12, 2025
Phoned on the morning of delivery as…
Phoned on the morning of delivery as promised
November 23, 2025
The representative at the Dream store…
The representative at the Dream store in Carmarthen was fantastic and provided great assistance.
November 23, 2025
Exceptional Service
We were welcomed straight away and Leigh was especially helpful. He explained in detail about the mattresses and guided us to a great choice.
November 10, 2025
Unprompted review
I love my new mattress and pillows
I love my new mattress and pillows. When looking in to mattresses the tempura always has grate reviews and so far it is really good no pain in my hips, neck or back
November 1, 2025
Staff and knowledgeable about products…
Staff and knowledgeable about products also gave myself good advice, highly recommend Carmarthen store
November 1, 2025
Great in-store staff
The test bed, to make sure you get the best possible mattress is great and the staff in-store are brilliant
August 11, 2025
Great service from dreams
All the staff from the shop to the delivery guys were very good and helpful
August 1, 2025
Lee in the showroom was extremely…
Lee in the showroom was extremely helpful. He made the process very smooth and easy. Delivery was on time and accomplished with no fuss.
June 28, 2025
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Not Fit for purpose, Dreams don't care
The Mattress was misrepresented to us when we bought it. It's a Tempur. They didn't tell us the one you try in the shop is not what you get, the foam has to broken down to be soft, takes 30 days.Apparently staff walk on it in store to soften it. We were crippled after 3 nights. Can't wait 30 days to sleep. We told them we have bad back and shoulder and need soft. Dreams have ignored our email for a Refund, we are doing a charge back from our bank. We were totally misrepresented and the mattress is not fit for purpose.
June 20, 2025
Reply from Dreams - Carmarthen
Good morning Lin,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that you are not getting on with your mattress. I note that you purchased a soft mattress.
Through our 100-night comfort guarantee, you are able to exchange the mattress. The mattress you have can also be ordered in the medium, medium firm and firm tensions.
Unfortunately, we are not able to offer you a collection and refund unless a manufacturing fault is present. I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
Everything went smoothly from the…
Everything went smoothly from the showroom to delivery. We are really happy with the product.
May 27, 2025
Excellent service
Lovely, clean store with obviously happy staff as they all seemed to get on well together. Lots of smiles and laughter and the service was excellent. Helpful without being pushy and even offered me a drink!
Dan, Lee and Adam are all a credit to the Company….I was given as much time as I needed and was encouraged to test the item to ensure that it was right for my needs before committing to purchase.
I can thoroughly recommend them and sincerely hope that the delivery/assembly team is as good
June 9, 2025
Unprompted review
How to deliver goods properly.
Timing for delivery was perfect. Both gentlemen well presented and well mannered, delivered the mattress as instructed. Very pleased.
June 1, 2025
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