This is our second mattress bought from Dreams in Chippenham, Wiltshire. We were helped by professional and informative staff who had full knowledge of the products they were selling. Our staff memb... See more
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From the moment we walked in to completing our order Kieran from the Chippenham store made it really easy. We’ve needed to buy a new mattress for a while now and have been putting it off as I have no... See more
Loved the sleep system in fact would have happily taken it home. Narrowed down our search based on our requirements and ultimately chose a medium memory foam mattress. Took a week or so for me to get... See more
Showroom staff were great. Delivery men were very picky about bringing the bed up to our bedroom (though they eventually did). My wife likes the comfort of the mattress, I am less enthusiastic. PS... See more
Company replied
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Hathaway Retail Park, SN15 1JG, Chippenham, United Kingdom
- 01249 655987
4.9
Excellent
153 reviews
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Our salesman Sam was very helpful…
Our salesman Sam was very helpful without being pushy and although we eventually selected a mattress above our budget it was the right one for us. Very happy with the mattress and the delivery service. Communication was good and delivery was on time as predicted. A little peeved being asked to pay extra for a guarantee considering the price of the item so we declined that offer.
August 12, 2025
Nice welcome as we entered the shop
Nice welcome as we entered the shop, no pressure selling, gave us some options that we could try once we had laid on the scanner bed.
Full explanation from very experienced staff and everything was spot on, with sales right through to delivery
Can’t ask for anything more
August 13, 2025
Best choice for your dream mattress
Fantastic advice and customer service at Dreams in Chippenham, highly satisfied with our choice. We had to return a medium firm Tempur mattress which was to firm and without any problems we received a soft Tempur. The best mattress ever and not to forget, the delivery team is brilliant as well.
Before we bought a mattress from Bensons with a fault but they didn’t take it back as sagging is considered as tolerance and we had to chuck it away after 6 month (1000£ worth).
July 18, 2025
Great mattress!From start to finish dealing with the…
From start to finish dealing with the dreams team in store I was made to feel the staff were very informed of the products and they made sure I got the mattress that was suitable and best for me .The team who delivered a few weeks later were also on time and very efficient.i can honestly say it's the best mattress I've ever had it's extremely comfortable,it was worth spending the money for me to get a good night sleep and knowing it will last for many years.
August 3, 2025
Great experience at the store had…
Great experience at the store had brilliant customer service
August 1, 2025
Unprompted review
Buying my new bed was a good experience…
Buying my new bed was a good experience from end to end. Very good service in the store with great help in the selection process. The delivery was good, on time, good communication on the day with very helpful delivery men. Full marks all round
July 21, 2025
Excellent
Excellent service in the store , quick delivery for bed mattress and headboard , it was here in less than 2 weeks ,delivery team were excellent and very helpful
June 22, 2025
Really informative and helpful sales…
Really informative and helpful sales assistant. Made me feel at ease.
Mattress perfect.
Friendly and helpful delivery men.
Can't fault even if I wanted too- which I don't.
June 5, 2025
Great service and delivery
Delivery made as originally stated, kept informed prior to delivery. The guys were very helpful and timely. Everything went as I hoped it would. My purchases were all good and shop staff also knowledgeable and helpful. Great service all round, thank you.
April 22, 2025
well attended to on initial visit in…
well attended to on initial visit in store, and team very helpful and assisting with information and requirements.
delivery team, prompt and friendly.
all round a very easy and pleasant experience
March 29, 2025
Sam made my experience great
Sam made my experience great. From support to finding the right mattress and bed to following up with how everything is after delivery.
April 4, 2025
Well communicated
Great communication from the delivery team and they were punctual and professional. Thank you 🙏🏻
February 14, 2025
Our Dreams experience
Great service and product. Delivery driver on time and very happy & helpful.
February 12, 2025
May use AI-assist with repliesRead more
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Showroom staff were great
Showroom staff were great. Delivery men were very picky about bringing the bed up to our bedroom (though they eventually did). My wife likes the comfort of the mattress, I am less enthusiastic.
PS pleasant follow-up phonecall which resolved the issues amicably.
January 31, 2025
Reply from Dreams - Chippenham
Good Morning Paul,
Thank you for taking the time to leave us review and for speaking with me today.
I do hope you are happy with what we have discussed and I have sent an email confirming this for you.
If there is anything else I can help you with, please let me know.
Kind Regards, Leanne
On entering a lovely smile and welcome…
On entering a lovely smile and welcome from Kieran & Sam
Listening to needs and giving appropriate information.
Given time to choose and not rushed.
Would definitely recommend to family and friends.
January 29, 2025
Unprompted review
It was a very easy and stressless way…
It was a very easy and stressless way of getting a new bed. The delivery guys led by Chad were very polite and proffessional.
January 15, 2025
Excellent bed
Excellent bed, price, short delivery time and the guys who delivered had the bed set up in less than 30 minutes.
Recommended 100%
January 17, 2025
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