We were met by a lovely young lady called Lily who put us on the Sleepmatch machine and talked us through options of beds and mattresses. It was near closing time but we weren't hurried at all. Wen... See more
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We had an amazing experience with Nina, from helping us find our perfect mattress to suit our sleeping styles and pains to finding us the perfect bed frame. Super helpful and friendly throughout!
This was a textbook transaction. The store was nice, the selection was excellent and the assistant, Nina, was perfect, highly knowledgeable, unhurried and, most important, no hard sell. A lift was a... See more
Adam at the store at the meteor centre in Derby truly went above and beyond!! From the beginning to helping us with sleep match to coffee & helping us understand what's best for us was 10/10. Ordere... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4 Meteor Retail Park, DE21 4SY, Derby, United Kingdom
- 01332 341891
4.8
Excellent
473 reviews
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Good customer service and excellent…
Good customer service and excellent delivery service.
March 1, 2026
Would highly recommend
Would highly recommend. Very helpful. Knowledgeable but not pushy and didn't rush us . We got our dream bed and felt very happy with the service received
February 28, 2026
Unprompted review
Perfect service
Perfect service from the minute I walked into the showroom until the bed was delivered and assembled. Communication was excellent right up to delivery.
February 21, 2026
Ververy nice purchasing experience y professional service Lots of…
Very professional service Lots of options available Knowledgeable staff cheerful and extremely helpful.good options on delivery dates Helpful nice purchasing experience
Good delivery staff very polite and as we were told came within the time slot given
February 21, 2026
Dreams
Well organised in store when purchasing product, delivery was on time and fitters wore protective footwear which was much appreciated, efficient in assembling and polite and helpful.
February 15, 2026
Absolutely fantastic mattress
Absolutely fantastic mattress should have got one years ago , never slept so well . Back ache , knee and shoulder issues virtually gone and only had it 2 weeks . Well worth the extra money if you thinking about getting one,( don’t ) , just go and buy one can’t recommend enough, very very happy
February 17, 2026
Dream purchase
Purchasing a bed couldn't have been easier. Options available were clearly explained and no pressure was applied. Delivery was exactly as described and everything was delivered on time.
Instructions for assembly weren't as easy as I would have hoped and took a bit longer than the prescribed hour but everything fitted into place.
This was purchased for my son and he has slept soundly every night since
February 15, 2026
Great customer service and assistance…
Great customer service and assistance in choosing the right bed for my daughter. Very knowledgeable staff and not pushy.
Third bed from Dreams and always come up Trumps!
January 20, 2026
Friendly and knowledgeable staff and…
Friendly and knowledgeable staff and able to try all mattress options.
January 31, 2026
Unprompted review
Great, easy no pressure service
Adam was great and super helpful answering all our questions quickly. We got to the mattress which was right for us after using sleep match and a couple of tests on different types. Lets hope he's still around in 10-20 years when we need a replacement.
January 25, 2026
Excellent customer service
Excellent customer service from moment we walked into store to our new mattress being delivered. Everyone so friendly, polite, knowledgeable and helpful.
January 17, 2026
Dreams Derby
Excellent customer service from Dreams Derby especially from Nina. Very much looking forward to receiving our new bed and mattress very soon!
January 13, 2026
Unprompted review
Good quality. Good delivery
Delivery was flawless. Mattress and base are exactly as advertised. We are very happy with our purchase!
January 9, 2026
My dreams experience at derby meteor center
The lady in the shop was very helpful and knowledgeable, the delivery was on time and straight forward, also they were very polite and considerate, and respectful they wore shoe coverings as not to get any dirt on my carpets.
I am more than satisfied with the mattress and also my experience with dreams.
Keep up the good work.
December 15, 2025
Excellent purchase experience!
Really impressed with the purchasing experience.
Stanley was friendly, professional & knowledgeable & sorted us out our dream bed at a fair price.
January 1, 2026
Unprompted review
Great products and service
Very friendly, knowledgable and patient staff. Product range is great and lots of beds, mattresses and pillows to try in store. Great service and happy with our purchase.
December 26, 2025
Unprompted review
Amazing purchase experience. They made us feel like a good “Old Fashioned” customer.
We went to purchase a couple of TV beds along with mattresses from you Meteor Centre store in Derby and from the moment we entered the building John and his staff made us feel very welcome and did not hesitate when I asked “Cheekily” for a coffee but this was no trouble to the staff at all. In truth we felt like we were and would always be a very valuable customer.
Our experience was just second to none. Many thanks to John and all the staff at the Meteor Centre in Derby, we will definitely be back to purchase our next bed.
December 23, 2025
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