It was my first time buying a mattress and frame but I shown through the steps to be able a purchase mattress that suited my needs rather than picked at random on how firm or soft it is
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See what reviewers are saying
In store experience was really good. Store was pleasant and staff were very friendly, knowledgeable and helpful. Did not feel rushed or pressured.
We called at the Dreams store and said we were looking to change our mattress for a similar firm one. We were offered Sleepmatch which we took up. The salesman took the results, which were not... See more
I needed an unusual size of single mattress, 200 cm long. The busy saleswoman found what I wanted and arranged delivery. This arrived at the time predicted by a cheerful man who took his shoes off a... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 10 Durham City Retail Park, DH1 2RP, Durham, United Kingdom
- 01919 337383
4.8
Excellent
215 reviews
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Durham Dreams Showroom footy pundits.
Run the gauntlet in the Dreams Showroom Durham. That is to say; we experienced, yet again, superb informed service which was tainted when I learned that Lian, the manageress was in-fact a ‘LEEDS SUPPORTER’?!?! Being a ManU man that lended to cracking banter emphasising warmth and inclusion whilst sorting business. First class!!!!
April 5, 2025
Great product and great delivery kept…
Great product and great delivery kept in touch very well delivery men very helpful
April 4, 2025
Helpful staff in the shop
Helpful staff in the shop, quick delivery, extra payment to take the old mattress away and the new one taken to your bedroom is very disappointing .
March 23, 2025
Good selection of beds and mattresses…
Good selection of beds and mattresses in store for us to select from extremely helpful staff.
March 15, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fantastic matress fantastic service
After an initial issue I had a great conversation with Kishan from Dreams who rectified it immediately I have to give 5 stars for fantastic customer service and a fantastic comfortable mattress thanks again Kishan
March 14, 2025
Reply from Dreams - Durham
Good afternoon Paul,
Thank you for taking the time to leave us your feedback.
I did try to call you today but as I was unable to reach you, I have sent you an email and I look forward to hearing from you soon.
Many thanks,
Kishan
Great service
Everything we were promised we received, great service from visiting the shop to having new bed delivered. Delivery team were very friendly and informed us of delivery time which were spot on,I would have no hesitation in recommending Dreams to anyone.
February 25, 2025
Excellent customer service which made…
Excellent customer service which made our decision and purchase alot more easier.
February 12, 2025
Above and beyond!
A difficult choice faced by me was made much easier by Marcus, the pleasant, personable and patient young man who served me.
Coupled with his product knowledge he provided very efficient and excellent customer service.
Thank you 👏
February 17, 2025
Unprompted review
Delivered on time and with useful…
Delivered on time and with useful advice both in store and from delivery driver plus product meets our comfort needs
January 24, 2025
Friendly staff in store and the guys…
Friendly staff in store and the guys that deliverd the mattress was very good too
January 24, 2025
Great product and great service
January 18, 2025
Thank you Leanne!
I visited Dreams Durham store this evening where Leanne provided excellent, patient and generous customer service while my wife and I juggled my two small children.
January 14, 2025
Unprompted review
Friendly
Friendly, experienced staff with a good communication. Good product.it’s worth visiting the store.
January 4, 2025
Unprompted review
The bed is a good Ottoman bed with lots…
The bed is a good Ottoman bed with lots of room. The staff in-store were helpful and friendly and the the two people who delivered it were careful and friendly and they took my old bed away
December 28, 2024
We weren't looking to buy one, but Clare found us the perfect one and we bought it.
I was welcomed by Clare, and she instantly helps us, she offered a drink and tested what type of mattress would be best for us. She offered us pillows and then took us to different mattresses so we could try them and explain the differences between them.
We weren't looking to buy one, but she found us the perfect one and we bought it. I can't wait to sleep on it.
December 27, 2024
Unprompted review
Customer service was great
December 20, 2024
Great service from the beginning from…
Great service from the beginning from the buying to the delivery of my bed.A big thank you.
December 20, 2024
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