Dreams - Eastleigh Reviews 

241
TrustScore 5 out of 5

4.9

Chestnut Ave. Retail Park, SO53 3TF Eastleigh, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We popped into Eastleigh branch today and was met by Sam, very welcoming and knowledgeable of the products. Very thorough in his details of purchase and what happens next. He is an asset to the compan... See more

Rated 5 out of 5 stars

Lovely sales staff, very helpful and knowledgeable. Helped us select the best purchase for 2 single mattresses we were looking for.

Rated 5 out of 5 stars

Staff listened carefully to our questions and were knowledgeable with their replies. The whole process was comfortable

Rated 4 out of 5 stars

Visited your store in Chandler's Ford/Eastleigh. A very helpful member of staff showed me various beds to suit my needs. This enabled me to make an informed decision after discussing everything wi... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Chestnut Ave. Retail Park, SO53 3TF, Eastleigh, United Kingdom

  • 02380 614040

4.9

Excellent

TrustScore 5 out of 5

241 reviews

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4.9

All reviews

(241)

14,501 reviews in the last 12 months

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Rated 5 out of 5 stars

A surprisingly fun and stress-free bed shopping experience – helpful, relaxed service at Dreams Eastleigh with no pressure at all. Thanks Sam 😊

We went into Dreams Eastleigh knowing we wanted a new bed, but having absolutely no idea which mattress or setup would actually suit us – and ended up leaving with a king-size bed and mattress thanks to Sam!

He was genuinely lovely – friendly, engaging and with a great sense of humour, which made the whole experience feel relaxed rather than salesy. He spent a lot of time with us, answered all our questions patiently and explained everything clearly and honestly.

The bed simulator was surprisingly helpful and really helped us understand what kind of mattress we actually needed, which made the whole process feel much more confident and personalised.

The staff, in our case Sam especially, were fantastic, but everyone we spoke to was friendly and knowledgeable. Also, my “posh” coffee was lovely 😊

Overall, a really positive experience and we’re so excited for our new bed to be delivered next week.

Thanks again! :-)

The only downside… I didn’t manage to convince my husband to let me get the leopard print bed frame!

May 2, 2026
Unprompted review
Rated 4 out of 5 stars

my relation suggested get a tempur…

my relation suggested get a tempur mattress this came on time but I wasn't ready for delivery but I took it and set it up myself .I find it comfortable but the quilt is to heavy and I still get a creek in my neck ,I know I fidget alot and im out of bed at least 4 times a night (medical needs due you diabetes) but on the whole im happy but could of done with advice on a base so if you can send some I be happy but I do need to know if I should change my base pillows etc please thank you Marie Frampton

February 21, 2026
Rated 5 out of 5 stars

Very good customer service all round.

Very good customer service from David and Robert at Eastleigh, right through to the logistics and delivery teams who both messaged and phoned with details of date and proposed timings. Many companies say they'd phone, but never do. Dreams actually did, and the delivery guys were very friendly and helpful.

March 17, 2026
Rated 5 out of 5 stars

Harrison Spinks Mattress

I was made very welcome by Samuel when I walked into the store . I knew exactly what I wanted to purchase and was shown over to the mattresses which I then tried them out . Although expensive it was the best money I spent on a mattress and the best nights sleep I’ve ever had

April 2, 2026
Rated 5 out of 5 stars

Lovely mattress and pleasant store experience.

We were greeted promptly at the store and talked through what we wanted . My daughter used their machine to see what would suit her best and then guided by one of the salespeople we tried some mattresses until we found one we liked. We sorted the paperwork and agreed a delivery date. It was all very quick and easy and my daughter says the mattress is extremely comfortable. Highly recommended.

January 27, 2026

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