Dreams - Edinburgh Straiton Reviews 

371
TrustScore 5 out of 5

4.8

Straiton Retail Park, EH20 9PW Edinburgh, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ben went above and beyond as a sales person. Came into the store and Ben greeted us with a good morning is there anything in particular your looking for.We explained everything and he let us browse fr... See more

Rated 5 out of 5 stars

The helpful member of staff who greeted us on arrival, listened to our wishes and showed us what we were looking for. He was particularly friendly as were the other staff members at the desk when we w... See more

Rated 5 out of 5 stars

I had a great experience shopping for my new bed and mattress. I was served by Ashley, who was welcoming and helpful from the moment I arrived. Ashley helped me use the Sleepmatch machine to fi... See more

Rated 5 out of 5 stars

Sara did an exceptional job. She was very patient with us and made us feel welcomed. Sara greeted us, took us to the sleep match machine offered pillow, and get us to try a number of beds which was... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Straiton Retail Park, EH20 9PW, Edinburgh, United Kingdom

  • 01314 481602

4.8

Excellent

TrustScore 5 out of 5

371 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(371)

14,895 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ben was great! Great service!

Ben was great! 5 Stars*

We went to purchase a mattress at Straiton Retail Park and Ben was very patient and attentive. replying to all of our questions. He also clearly knows what he is talking about.
We have the mattress now for 3 weeks and it is amazing! it really fits us... by back pain is a lot better now.

July 12, 2024
Rated 5 out of 5 stars

Happy with my new bed!

I am delighted with my new bed! The bed is incredibly comfortable and has improved my sleep quality and back pain. Also, it is beautiful!
I was attended by Brian, who was incredibly helpful and patient with my son while I was on the test (Sleep machine).
I couldn’t be happier with my purchase and highly recommend both the bed and the exceptional service!

July 1, 2024
Rated 2 out of 5 stars

Badly designed feet fell off

Badly designed feet on base, screwed in to plywood never going to work. 3 fell off before out of the box, a further one during assembly.
Couldn’t exactly return after dismantling my last bed and chucking out the mattress to allow instillation.
Hidden under the bed but takes the shine off your new purchase.

August 1, 2024
Dreams - Edinburgh Straiton logo

Reply from Dreams - Edinburgh Straiton

Good morning

Thank you for your review. I am sorry for the issues you have had with your bed base.

I have sent you an email with a suggested resolution to the matter, which I hope you will deem to be suitable.

Should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Rated 4 out of 5 stars

Dreams for Great Beds and Service …

Got a new ottoman bed from Dreams with a new Tempur mattress along with pillows and the service we received from start to finish was excellent! Can’t recommend the Company enough and won’t hesitate to give them a plus 10 for service!
Regards D & S McLaren

July 21, 2024
Rated 5 out of 5 stars

Amazing experience at Dreams in…

Amazing experience at Dreams in Edinburgh. The staff spent time with us going through all the options. I have a history of back issues and these were all taken into consideration. The team that dropped off the mattress were also excellent and went above and beyond.

July 21, 2024
Rated 2 out of 5 stars

The bed was delivered more than 10 days…

The bed was delivered more than 10 days late the gentleman that assembled the bed did not assemble it properly bolts and screws were missing from the bed, they were in an art after symboling the building less than 20 minutes they were more interested in leaving then actually ensuring that it was assembled correctly

May 10, 2024
Dreams - Edinburgh Straiton logo

Reply from Dreams - Edinburgh Straiton

Good morning Ms Taylor,

Thank you for taking the time to leave us your review.

I am terribly sorry to hear that you did not receive all of the fixings for your bed, and I am sorry that you were not happy with the delivery service.

In order to address both of these matters, I did try to call you, but I was unable to reach you. As such, I have sent you an email with some additional information. I do hope to hear from you soon.

Many thanks,

Kishan

Rated 5 out of 5 stars

Great service

Great service, communication and products.
The guys who delivered it were so funny and unpacked & built our bed within 10 minutes!

July 6, 2024
Rated 5 out of 5 stars

Amazing Salesman

I would like to commend Brian for his exceptional service. His friendly demeanor and non-pushy salesmanship style made my shopping experience incredibly pleasant. Brian demonstrated an impressive knowledge of the products, answering all my questions thoroughly and guiding me to make an informed decision without any pressure. His professionalism and customer-focused approach are truly commendable. Brian's assistance significantly contributed to my positive experience, and I appreciate his dedication to providing excellent service. I will be sure to return for more products, Brian is an Exceptional salesman and an asset to Dreams.

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

We found it!!

Enjoying lovely comfortable sleeps with our new mattress. A real discrepancy in our weights, we looking for a mattress that was neither too hard or too soft. And we found it!! Just the ticket.

June 14, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look