Ben went above and beyond as a sales person. Came into the store and Ben greeted us with a good morning is there anything in particular your looking for.We explained everything and he let us browse fr... See more
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The helpful member of staff who greeted us on arrival, listened to our wishes and showed us what we were looking for. He was particularly friendly as were the other staff members at the desk when we w... See more
I had a great experience shopping for my new bed and mattress. I was served by Ashley, who was welcoming and helpful from the moment I arrived. Ashley helped me use the Sleepmatch machine to fi... See more
Sara did an exceptional job. She was very patient with us and made us feel welcomed. Sara greeted us, took us to the sleep match machine offered pillow, and get us to try a number of beds which was... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Straiton Retail Park, EH20 9PW, Edinburgh, United Kingdom
- 01314 481602
4.8
Excellent
371 reviews
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Fantastic Customer Service from Paula at Dreams, Straiton
Paula from Dreams gave us such a wonderful customer experience. She was very welcoming, took her time to explain everything well and gave us plenty of options for mattresses to meet our needs. Nothing was too much trouble for her and her product knowledge is fantastic. We are delighted with our new mattress. Paula deserves a special mention for her outstanding customer service.
June 21, 2025
Unprompted review
Knowledgeable staff without pressuring…
Knowledgeable staff without pressuring for a sale. Once the mattress arrives I’ll be able to say if the sleepmatch worked.
July 6, 2025
Unprompted review
Product is excellent
Product is excellent. Sales staff and delivery guys were first class.
June 28, 2025
Wow great product with good service.
Wow it was great recommend and best choice we loved it 😀 ❤️...
June 28, 2025
Everything from buying the beds to…
Everything from buying the beds to delivery was exceptional. Staff were all amazing and very helpful. I would totally recommend dreams and when I neeed to purchase another bed I will be going straight there
June 27, 2025
DREAMS
Excellent service from Ashley & a young colleague at Straiton, Edinburgh. I reckon they must have a degree on beds as they are both so knowledgeable! A very pleasant visit to the store - time will tell the quality of my purchase but I expect this to be excellent.
June 20, 2025
Unprompted review
The delivery men were extremely helpful…
The delivery men were extremely helpful in putting the delivery boxes in a convenient place for me
June 22, 2025
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No return policy!
I bought a mattress, the next day I knew it was not for me, called them to return it as I couldn't find something else that suited me in their showroom, they refused and gave me no option but to choose a replacement which I ended up helplessly doing, and now I'm stuck with another mattress that worth £1400 and not at all comfortable, simply because they don't allow returns even though I've had the mattress cover on, and used it for a couple of nights! Terrible T&Cs!
May 2, 2025
Reply from Dreams - Edinburgh Straiton
Good afternoon,
Thank you for taking the time to leave us your feedback and for speaking with me.
I am truly sorry that you are not getting on with your mattress. I have sent you an email and I do hope to hear from you soon.
Many thanks,
Hassan
They young guy was very nice and…
They young guy was very nice and knowledgeable vey courteous and took his time explaining the differences with the mattresses
May 31, 2025
Professional staff
The staff in the shop were really helpful but not in a pushy way. The person who served us was excellent and gave us privacy and time to decide what we wanted to buy. He then came up with different options and prices. It was a good experience and I would recommend the shop to friends and family. The staff are obviously trained very well to deal with customers.
May 25, 2025
The salesman was super
The salesman was super, he explained all about different types of beds, I lay on the the machine snd if told us which matress was good for me. I was impressed. I love my new purchase
May 25, 2025
Great Shopping Experience
After a bad experience with an online bedstore, my Daughter and I went shopping for mattresses and we were met at Dreams Straiton Store by a very welcoming lady called Paula.
I was looking to buy new mattresses for my adjustable bed but I had no real idea of the firmness that I needed.
Paula was so professional, explaining the different types of mattress which would suit my needs after asking very nicely for a few details.
Paula helped me with the Sleepmatch machine, an experience which I had never had before. It was really enlightening and helped me to see the type of mattress which would suit me. During this time Paula made us a hot chocolate, which was very enjoyable. Whilst trying different mattresses Paula demonstrated various pillows and, as a result, my Daughter and I now both have a Tempur Cloud Air SmartCool soft pillow to enjoy.
I not only await two beautiful mattresses but I have covers for them and a lovely pillow. She also explained the warranties and the cancellations and returns policy.
All in all great shopping experience and I can guarantee Paula is the perfect sales person. Thank you Paula.
May 23, 2025
Unprompted review
Excellent service from everyone in…
Excellent service from everyone in dreams the day we bought our bed 😁😁😁 ashley was especially helpful 👍
April 27, 2025
Excellent knowledge correct level of…
Excellent knowledge correct level of friendliness and listened to our requirements to make suggestions
May 20, 2025
Unprompted review
Brilliant service from Ash and couldn’t…
Brilliant service from Ash and couldn’t recommend our experience highly enough.
April 19, 2025
Unprompted review
Great beds at competitive prices.
Great beds at competitive prices.
Ben quickly realised what I needed. His helpful advice gave me a great deal for two single beds with mattresses. Everything was explained to me clearly. It was made easy for me.
April 18, 2025
Very good service from start to finish
Very good service from start to finish.
Assistant in Straiton store, Paula, very helpful in helping us to choose a suitable mattress. Store held mattress until we were ready to take delivery altho this was several weeks. Delivery very efficient. Excellent work all round
April 18, 2025
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