Holly and Brian were fab. Holly spent hours with us but wasn't pushy at all. She let us look around ourselves but was available to answer our questions and we had LOTS! All the staff were very friendl... See more
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The purchase of my new mattress was made easy by the member of staff who served me. She identified what type I was looking for and my preferences. The order was taken, delivery agreed and it worked... See more
We had great service from David in the Falkirk store. He was very friendly and knowledgeable and showed us several different mattresses and wasn’t pushy. After making a decision he sorted out the deli... See more
From our first visit to delivery of our purchase everything went so smoothly, your team in Falkirk are friendly, knowledgeable and committed to making absolutely sure their customers get exactly what... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
9 Calendar Road, Falkirk Central, FK1 1XS, Falkirk, United Kingdom
- 01324 323282
4.8
Excellent
81 reviews
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The sales person was very friendly s as…
The sales person was very friendly s as no knowledgeable, gave us loads of time to ourselves to try different beds etc.
Helped us to pick the right mattress for our needs
September 30, 2022
Fantastic 100% service
Fast friendly and on time with delivery..Mattress is 100%...no hassle or problems from point of purchase.
December 23, 2022
Bed buying made easy.
Went in to pick a bed with absolutely no idea what we wanted. Within half an hour it was ordered and arrived just 3 weeks later. Many thanks to John, extremely helpful and knowledgeable. Bed is great too.
October 19, 2022
Unprompted review
…Dream experience
From entering the shop to the delivery of the mattress the whole experience was a dream.
September 24, 2022
Unprompted review
Got my new Mattress delivered the day i…
Got my new Mattress delivered the day i was going on holiday ,so as yet ive not had the privilege of using my mattress.
October 7, 2022
Unprompted review
A great visit to Dreams in Falkirk
A great visit to Dreams in Falkirk. Staff were friendly and knowledgeable without making us feel pressured into making a purchase. When we did decide, the service at time of sale was also friendly, informative and efficient. Thank you
October 9, 2022
Unprompted review
Excellent service within the Falkirk…
Excellent service within the Falkirk store from James and his colleagues
September 18, 2022
Unprompted review
staff are excellent
staff are excellent - good advice and lots of products to choose from. Make you feel at home and are there to answer all questions. Dont rush you to make a decision.
July 25, 2022
Unprompted review
John and Imran in the Falkirk store…
John and Imran in the Falkirk store went over and above to get us the best deal on our chosen bed. Very professional and lovely to deal with.
May 15, 2022
Unprompted review
John at Falkirk- excellent customer service
John in the Falkirk store was great from the minute we walked in the door. He wasn’t a pushy salesman and introduced himself and let us have a walk around and then come to him when we were ready to chat about our requirements. He was very friendly and understanding and even recommended a product he thought we’d like that they didn’t have in store but had online which we ended up buying! Perfect customer service :) looking forward to getting our new bed!
April 20, 2022
Unprompted review
Great service from the team at Falkirk…
Great service from the team at Falkirk store. No hassle plenty of helpful advice. Purchased bed and delivered on time. Easy to assemble and bed is comfortable and well made. Thanks for everything.
April 12, 2022
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No one is getting back to me about my…
No one is getting back to me about my price match despite not having taken delivery of bed. I suspect this is so they can avoid refunding the difference with the price match promise as stated in other reviews. I hope not. The customer service has been terrible despite nearly 13 days since I emailed. I sent another email on contact page which has also been ignored.
Update - since my trust pilot review Peter from Dreams got in touch the following day and has sorted everything out for me. They have honoured price match which I am really pleased about. Thanks very much Peter.
January 23, 2022
Unprompted review
Reply from Dreams - Falkirk
Hello Miss Nixon
Thank you for your review, which we have discussed on the telephone. I confirm that the Price Match has already been applied to your order.
I will email you separately with full details for future reference. I you have any other queries, please do not hesitate to come to me direct.
Kind regards
Peter
From sales to delivery couldn’t fault…
From sales to delivery couldn’t fault Dreams In the shop you weren’t pressured into any thing the sales man listened to what we were wanting took time to help & explained the pros & cons before our decision. Before the delivery they gave us a time slot & on the morning of the delivery contacted us 20 minutes before they came .
January 20, 2022
Unprompted review
Brilliantly helpful team
Staff were very helpful and the delivery team were a dream.
January 14, 2022
Unprompted review
Dreams Falkirk, excellent service
We ordered both a mattress and a tv bed from Dreams Falkirk. Everything so far has went like clockwork. We found the staff very knowledgeable and friendly fromJohn who helped us choose the correct mattress and has kept us updated as we wait for our tv bed to the young guys who delivered the mattress who were professional and polite and very helpful. We then went into pay the balance on our tv bed and the girl was also lovely. Our mattress is honestly so comfortable, we highly recommend Dreams.
January 14, 2022
Unprompted review
Helping me choose a new mattress James…
Helping me choose a new mattress James the sales person was exceptionally knowledgeable and really helpful and patient while I had a go at all the different ones. I choose my mattress and it was delivered in the time frame and I absolutely love it. Would definitely use dreams again ☺️
January 10, 2022
Unprompted review
Staff member was very helpful and…
Staff member was very helpful and friendly and answered all my questions satisfactorily. Would definitely recommend dreams and intend using again for any future purchases.
January 7, 2022
Unprompted review
Great product and service
Staff in-store were very helpful and knowledgeable. There was a good range available in store. We are very happy with our purchase - we feel like we are sleeping in a hotel bed every night!
January 7, 2022
Unprompted review
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