We originally visited the Fareham store, where the two staff members were extremely helpful, patient, and honest. After getting all the information we needed, we placed our order online when we got ho... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Superb service from Brandon really new his stuff looking forward to taking delivery of our new bed
Took my 95 year old grandad in on Thursday. Met by a man who wasn’t very helpful and then left us to it and went upstairs when he realised it was a possible exchange rather than a sale. A lovely lady... See more
We visited Fareham Wallington store today, Ed dealt with our questions and indecision’s perfectly. He answered all our queries and totally put our minds at rest! We weren’t rushed or bothered at all b... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Broadcut Retail Park, PO16 8SU, Fareham, United Kingdom
- 01329 237377
4.8
Excellent
285 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Done on time.
Done on time.
Checked only base unit which was right.
Broke down old frame and reassembled new one.All done in 20 minutes.
Happy customer.
Well done 👦 guys.
December 12, 2024
Very happy with our buy but unused yet…
Very happy with our buy but unused yet due to date changing on our moving house.
November 22, 2024
Good from start to finish
Good from start to finish, warm welcome and guided with good information through the process. Delivery excellent that guys were friendly and respectful. Happy all round
November 10, 2024
Excellent service all round.
I couldn’t get to my local branch and didn’t just want to buy online without talking to someone. The sales person I spoke with was brilliant and was able to guide me to my final decision without giving me the hard sell. The delivery guys were excellent and came within the times they stated and took away my old mattress. The whole experience was hassle free. Would recommend.
November 8, 2024
The bed is brilliant we are really great bed…
The bed is brilliant we are really pleased with it.
November 9, 2024
new Bed!…
Bed arrived on schedule and as arranged the delivery men took old mattress away and all the packaging for new bed which they assembled.
October 5, 2024
Branch staff were knowledgeable which…
Branch staff were knowledgeable which helped me choose the right item and didn't pressure me to make a sale. Delivery went smoothly, despite my place not being easy to find, and the delivery guys were respectful and efficient. Very happy with my choice; so far appears to be of the standard promised but, of course, being a mattress, I can't comment yet on whether the quality is long term or just because it's new.
September 27, 2024
Very comfortable bed and the staff who…
Very comfortable bed and the staff who delivered and fitted it were very good.
September 27, 2024
From the moment we entered the store we…
From the moment we entered the store we were greeted by helpful pleasant staff.
Everything went to plan, no hitches. The mattress was for my 87 year old Mum and the experience for her was perfect.
September 21, 2024
Thank you so much to Edward for the…
Thank you so much to Edward for the amazing service and advice. The delivery men were also incredibly helpful and friendly. They even took their shoes off without being promoted to enter the home.
September 15, 2024
Great staff in store and no problems…great staff in store
Great staff in store and no problems with delivery
September 7, 2024
Buying a bed from dreams was so easy…
Buying a bed from dreams was so easy helpful friendly staff in the shop to the dream team that delivered it and built it 2of the nicest men polite respectful worked so well as a team I was so impressed I will always buy from the dream team and have made sure all my family and friends know how great they are
September 6, 2024
Sleeping like a 4 year old
The in store service was efficient without being pushy. The delivery service was excellent. Communication from the drivers was 10/10
September 6, 2024
Very nice atmosphere antaff polite…
Very nice atmosphere and staff polite and helpful and friendly. A very good selection. Delivery was good staff again very polite and friendly and helpful thank you.
August 24, 2024
Great experience very knowledgeable…
Great experience very knowledgeable staff polite and courteous at all times making a selection was a good experience from a qualified member of staff helpful in every way loads options to choose from very competitive prices
August 2, 2024
Excellent service from Kat at the…
Excellent service from Kat at the Fareham Store. Kat had printed of a list of matresses for me to try after i had been on the bed to test how i sleep etc. The delivery of my mattress was excellent and the two delivery drivers gave excellent service. I think they were contract 11. Thank you for excellent friendly service from when i walked into the showroom until my mattress was delivered.
August 2, 2024
Great service!
Helpful staff. Mattress is really comfortable. It’s such a big investment that it was good to get it right. Would recommend
July 26, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.