I was greeted by Emma at your Gillingham branch. She was extremely informative and nothing was too much trouble for her. Emma explained everything and took me through my options once the technology b... See more
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Emma at Gillingham was excellent she showed us all the mattresses that were appropriate for our needs, after having tested us on the measuring bed in the store, she gave us pillows that we could test... See more
Had a very good experience at Dreams Gillingham business park. Our mattress is being delivered within two weeks. Staff were very helpful especially Howard. He was a very kind gentleman. He suggested... See more
Buy without feeling pressured. Only went to look came away having bought two mattresses. It was a good experience having gone into store found the mattress we wanted to try after it was also matched... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gillingham Retail park, ME8 0PU, Gillingham, United Kingdom
- 01634 239062
4.8
Excellent
246 reviews
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Brilliant experience from start to finish.
I would definitely recommend Dreams products and staff to anyone. The salesperson and delivery/assembly crew were so helpful.
My new bed is excellent. I am very happy. The mattress is so comfortable. I am getting a much better sleep.
June 13, 2025
From the moment my daughter got me to…
From the moment my daughter got me to the Gillingham Branch ..just had my 90th birthday...I was shown around with no 'rush' which was a change from previous visits to other outlets. Result I got what I was looking for...and so far so good. I'm happy!
June 1, 2025
Great communication- delivery on time…
Great communication- delivery on time and polite drivers- product great
May 31, 2025
Really exceptional experience from date…
Really exceptional experience from date of purchase to delivery. Bed is as advertised. Cosy, soft and sweet dreams.
May 23, 2025
The staff are very friendly and helpful…
The staff are very friendly and helpful a delight to do business with. The delivery team was pleasant and helpful
May 18, 2025
Bed frameVery quick and efficient making the bed…
Very quick and efficient making the bed frame
April 20, 2025
Great bed and great service.
Great service in store. Simple to order. Delivery was amazing, so glad the bed was set up on delivery. Bed is amazing.
April 3, 2025
Very friendly and helpful staff
April 12, 2025
Assistant Very helpful and solicitous
Assistant Very helpful and solicitous, Came over to help straight away but was not pushy .
Accepted our financial limits and was still interested in helping us
Found exactly what we needed and very quick delivery
April 4, 2025
Unprompted review
Very well received at your Gillingham…
Very well received at your Gillingham store, given time to look at the beds and mattresses, friendly sales person, who went through the process of finding the best mattress for me, delivery personnel were very friendly and helpful, installed my new bed where needed and took my old bed away, well happy and having a good night's sleep.
March 18, 2025
Excellent customer service in store and on delivery
The sales assistant Ian in the Gillingham store was brilliant. He helped us when we needed to change the delivery date and address on one of our beds. Also got us some discount on both beds!
The delivery guys for both beds were very efficient, professional and helpful.
March 12, 2025
Howard was very helpful with our…
Howard was very helpful with our purchase and knowledgeable in terms of product and size. Beds were delivered and assembled within the arranged time slot. Excellent customer service from the team. Highly recommend their services
March 13, 2025
Very comfy!
March 8, 2025
Fantastic mattress
Fantastic mattress, extremely comfortable. The delivery men were really friendly and respected my property. I am extremely happy with my purchase.
February 7, 2025
Emma was great and made it very easy…
Emma was great and made it very easy for us to choose
Delivery was perfect
February 5, 2025
The sleepmatch machine was a great way…
The sleepmatch machine was a great way to start my search for a mattress as it analysed what mattress would suit my body best. Howard provided excellent customer service with his friendly manner and great knowledge. I would highly recommend Dreams.
February 1, 2025
Unprompted review
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