Very smooth process from mattress selection, ordering and delivery. Pauline in the shop and Brahmin in the van made it all very easy. We’re sleeping well!
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Meeting Pauline in Dreams Guildford shop who despite our late arrival (couldn’t be helped) attended to us with courtesy, patience, knowledge and helped me to choose the right bed and mattress. Her adv... See more
Pauline who assisted us in the store was great. No pressure, very well informed and made the shopping experience easy. The deluvery process was outstanding with emaiñs and phone calls confirming the d... See more
Initially went into Guildford store and sales guy there was fantastic in helping find what type of mattress we needed. Did the digital computer thingy and found right one in the sale. Ordered online... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
6 & 7 North Street, GU1 4AA, Guildford, United Kingdom
- 01483 562933
4.8
Excellent
112 reviews
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Helpful and friendly advice in store
Helpful and friendly advice in store. Bed we bought was good value, delivered on time and was easy to assemble.
February 17, 2023
The procc from purchase to receiving…
The process from purchase to receiving my appliances was very easy, I had to delay the delivery for certain reasons which was accepted and the delivery was good, Made easy by a good delivery service. Very pleased.
February 24, 2023
Ryan K.
I was looking to purchase 3 mattresses for our new home. Saw the Dreams TV ad. checked the Dreams website and was amazed by the 60% sales offer on Dreams' own mattress product line. Went to the showroom to see the mattresses in person and try them before purchasing. The showroom staff, and in particular Pauline, were very friendly and we did the test on the machine to get the recommendations based on my sleeping profile, etc. Pauline, based in the Guildford showroom was very friendly and took her time to explain everything. She went the extra mile offering me extra perks - mattress covers, etc. - to secure the deal. I purchased 3 mattresses, 3 bed covers, and 3 mattress protectors and I am really delighted with the price and the quality. I am waiting for my delivery in 2 weeks time and can not wait to have them delivered and I get a fantastic night of sleep on them. Also, I would recommend getting the bed cover to have ease of mind in case of spillage or deformity of the mattresses, just in case. One more thing is that I prefer mattresses that are not squished brand new into a box for delivery and it is great that Dreams mattresses are delivered as it is, rather than being rolled and squished into a box. I would highly recommend the Dreams mattresses, especially when they are on amazing offers. Many thanks :)
February 5, 2023
Unprompted review
Nice delivery
Good quality mattress, speedy delivery, the delivery guys were so friendly and helpful
February 1, 2023
Did exactly what you said you would
January 23, 2023
Very friendly and helpful
Very friendly, helpful and understanding of our requirements
November 26, 2022
Unprompted review
Th delivery guys who built the bed were…
Th delivery guys who built the bed were great. It’s comfortable and just what we expected. A great buying experience.
November 2, 2022
Unprompted review
Fantastic service from Tammy/Tamara at…
Fantastic service from Tammy/Tamara at the Guildford branch. Only went in to have a look and she offered us to try the sleep machine which was really cool. She then gave us a pillow and showed us a option of beds to try. Ended up buying an amazing mattress and pillows at a great price. Can’t wait to receive it and hopefully get a great nights sleep.
October 29, 2022
Unprompted review
Fantastic service at the Guildford…
Fantastic service at the Guildford showroom, very knowledgeable staff and great products to chose from. Really pleased with our purchase
October 1, 2022
Unprompted review
A very professional and welcoming…
A very professional and welcoming service, would recommend to friends and family
September 20, 2022
Unprompted review
Really great value for money
Really great value for money, the store was doing 60% off sale on most items. The staff at the Guildford branch were really great and knowledgeable. Definitely recommend.
September 10, 2022
Unprompted review
Best buy and superb service from Dreams…
Best buy and superb service from Dreams in every aspect and highly recommend Dreams.
August 31, 2022
Unprompted review
Great staff
Store staff were really helpful and efficient. Delivery guys were really nice.
Happy customer.
Would recommend.
July 28, 2022
Unprompted review
Our Super King is Super
We purchased our new super king mattress with our local (at the time) store in Guildford. We were served by Pauline who was very knowledgeable, helpful and attentive. As we were moving house and the completion dates were fluid Dreams was very flexible in supporting a number of revisions and were able to deliver shortly after moving in. Items were delivered on time by a careful crew and all items unpacked, placed with packaging removed.
June 16, 2022
Unprompted review
Very knowledgeable and thoughtful…
Very knowledgeable and thoughtful staff. They went above and beyond to make sure I chose the right mattress for me, a picky sleeper.
May 13, 2022
Unprompted review
Always a proffessional service and good…
Always a proffessional service and good quality products at Dreams of Guildford. A variety of different products at reasonable prices. My return visit, after a few years, to replace my mattress was up to the usual high standard. The staff are friendly, informative and very helpfull. I was kept up to date with confirmation of delivery date and time by email and text. Lovely delivery men who were hygienic with shoe covers and cheery smiles. The showroom was immaculate and well organised. The staff there were very helpfull and I was even given a lovely latte. I definately recommend Dreams!
March 10, 2022
Unprompted review
Great Guildford experience
Echo a lot of the other reviews from Dreams. Knowledgeable, professional and respectful staff who put your needs first. The in store sleep match feature makes it fun and gives you confidence you are getting what you need.
February 28, 2022
Unprompted review
100% Positive Experience
Professional, knowledgeable and helpful staff
January 27, 2022
Unprompted review
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