The delivery team were fantastic, so polite and answered any questions we had. Very professional. Love the bed so comfortable.
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Friendly and helpful service in store with staff who had very good product knowledge. The lady who served me understood my requirements and did not try to sell me something over my budget but found e... See more
They have a wide range of mattresses, we tried many. We were offered to use the sleepmatch bed which analyses how to lie and takes into account any issues you might have (I have lower back pain). It t... See more
We received a fantastic level of service in the Hemel store, the staff were polite, super helpful, allowed us all the time we needed to make the right choice. The delivery/installation team. We’re pol... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3C Riverside Shopping Centre, HP1 1BT, Hemel Hempstead, United Kingdom
- 01442 251886
4.7
Excellent
112 reviews
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Racheal of Hemel Hempstead was Very…
Racheal of Hemel Hempstead was Very helpful friendly and approachable. She helped us so much even offering tea coffee and water. Very knowledgeable and cheerful, The manager Jack was also a delight to deal with friendly attitude. Thanks for your help guys
May 20, 2024
Unprompted review
It’s brilliant wonderful comfortable…
It’s brilliant wonderful comfortable and a dream come true. Thank you Dreams
May 11, 2024
Great team on time and Matress really…
Great team on time and Matress really comfortable,
March 16, 2024
I was very happy with my experience
I was very happy with my experience
The young lady,Rachel was so helpful, and polite.
February 24, 2024
Unprompted review
Bed ok delivery info good nice service…
Bed ok delivery info good nice service in Hemel Hempstead store
February 17, 2024
Effortless
Effortless, easy transaction, taken through the options
Highly recommended
February 4, 2024
Unprompted review
I am absolutely thrilled with my recent…
I am absolutely thrilled with my recent experience at your mattress shop! From the moment I walked in, the atmosphere was warm and inviting, and the staff was incredibly knowledgeable and attentive. They took the time to understand my specific needs and preferences, guiding me through the impressive array of mattresses available.
The variety and quality of mattresses in your store exceeded my expectations. I appreciated the transparent pricing and the absence of high-pressure sales tactics. The staff's genuine interest in helping me find the perfect mattress for a good night's sleep made the entire process enjoyable.
The delivery process was seamless and punctual. The delivery team was professional and handled everything with care, ensuring my new mattress was set up flawlessly. Since sleeping on my new mattress, I have experienced a significant improvement in my sleep quality and wake up feeling refreshed and energized.
Thank you for providing such a positive and stress-free shopping experience. I will undoubtedly recommend your mattress shop to friends and family looking for top-notch products and exceptional customer service. Keep up the fantastic work!
January 13, 2024
Unprompted review
The staff at Hemel Hempstead
The staff at Hemel hempstead were extremely helpful and the service was excellent.i would recommend this store to all
William ruxton
January 1, 2024
Help to find highest bedframe
Dylan spent a lot of time after greeting us to find the right bedframe for maximum height
November 26, 2023
The moment I walked into the shop the…
The moment I walked into the shop the staff were helpfully and reassuring.
The two delivery drivers quick clean and efficient with a friendly Manor.
Overall a good expirrience
November 24, 2023
Night night
Have used Dreams on several occasions and have always had a very good experience with staff and quality of their products.
November 13, 2023
Unprompted review
Dont Dream of others DREAM OF DREAMS BEDS.
Dreams Beds are the best for beds and service, very help staff who understand your needs. 100% do not go anywhere else other than DREAMS
Dont Dream of others DREAM OF DREAMS BEDS.
October 21, 2023
Unprompted review
Great product excellent delivery and…
Great product excellent delivery and construction.
October 12, 2023
Very good service
Very good advice from the representative in the store; prompt delivery from a professional team that was polite and helpful. Very good service
July 22, 2023
Dreams can come true
I brought a mattress from dreams recently and it is very comfortable. The team in the Hemel Hempstead branch were really helpful. I purchased a nice mattress and they gave me a good deal, got some pillows a duvet and some other bits and bobs all reasonably priced. Thank you for the excellent customer service. You are setting the standard on the high street.
July 5, 2023
Brilliant customer service the staff…
Brilliant customer service the staff were all very knowledgeable and helped to pick out the best mattress for my needs hopefully shouldn't need another mattress for years to come but when I do I shal definitely be going back to dreams
June 24, 2023
Very knowledgable and friendly staff. Thank you for all your help.
Very knowledgable and friendly staff.
June 16, 2023
Very good service and product
Rachel at Dreams in Hemel was outstandingly helpful snd the bed is very good
February 6, 2023
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