Great experience. Very knowledgeable and all our requests were listened to. Great fun getting the tailor made recommendations on the ‘computer bed’. Thankyou. Great service.
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See what reviewers are saying
The gentleman was so welcoming and he is very kind and polite he offered us a cup of coffee. He offered a pillow to lay down and check the mattresses.
We had two young men Erikas and Majid, they were so professional, polite and nothing was too much trouble. We were shown all details with regard our new bed and were informed about the 30 days we had... See more
Dreams High Wycombe made the process of choosing a mattress incredibly easy and reassuring - it is the thing you're going to sleep on for years so the wrong choice can lead to disturbed nights and bac... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Knaves Beech Industrial Estate, HP10 9QY, Loudwater, United Kingdom
- 01628 520520
4.6
Excellent
456 reviews
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Wrong item ordered in store!
Today I expected a delivery of a king size mattress and king size base. On delivery, the base was the incorrect size and was in fact a double base.
After delivery I made a call to the store to be told I had to ring customer services as it was in transit and there was nothing they could do their end.
I rang customer services. After waiting 32 minutes, someone eventually answered my call. She could see it was incorrect and said she would amend the order. I was then put on hold for another 15 minutes, when the phone call got cut off.
I then rang back High Wycombe store to be told they could not ring customer services for me, as they have loads of work to do. They could see the amendment had been made online but could not confirm a delivery date and I would have to wait for a call back. Again they could not confirm if customer services would call back or someone from the store.
I also asked for a complaints email address and was told they do not have one.
I was told to go on their website and scroll down to the help centre.
When doing this, it gives me no option to complain. You have to select reasons and there is no option for wrong item delivered, so I would have to ring customer services again.
I then went on to the live chat, where someone told me the amendment hadn’t been made in store. Very mixed messages & also very unprofessional from a big known company!
The person on the live chat then said did I not check the order confirmation. Insinuating it was my fault.
I said I was asked to confirm all personal details. When looking at the order it says “Dream Team D Base 2 drw” no definition of size. I assumed the letter D stood for Divan Base. Not Double!
All in all, terrible service from Dreams today. I am now waiting on a new delivery date, with no bed.
October 3, 2025
Unprompted review
Reply from Dreams - High Wycombe
I’m sorry about this issue and the poor service you’ve experienced, that’s not the level of service we aim to provide. I’d like to get this sorted for you as soon as possible.
I’ve requested some more details from Trustpilot, and as soon as I receive them, I’ll be in touch to help resolve this matter.
Thank you for your patience,
Hassan
Good and efficient service
Good and efficient service , delivery personnel were curtious
September 14, 2025
Brilliant Service
The advice and service we received from Holly was the very epitome of what a good sales person looks like. Informative, courteous, non pushy. I would recommend the High Wycombe store and Holly unreservedly. Great job!
September 6, 2025
Unprompted review
Great experience
They were very helpful and were patient with us as we took our time,even changing the matress to a different base.The delivery drivers were great putting our Bed together and taking away all the packing
August 12, 2025
Welcoming
I was greeted almost immediately. I was told about all the different mattresses and explained what the difference was between them all. However at no point was I asked what my budget was. I was shown the most expensive mattresses first then I was shown the ones that were in my price range. I did however not feel pressured in to buying one or rushed at any point.
August 22, 2025
Unprompted review
Safa at the High Wycombe branch was…
Safa at the High Wycombe branch was amazing, she showed us the sleepmatch machine which was ideal and helped us find the mattress for myself and my wife :)
August 20, 2025
Unprompted review
Great service from the salesman and…Delivery was on time and the bed is fab.
Great service from the salesman and futher support from the sales manager to seal the deal.
August 12, 2025
Great service from knowledgable staff.
August 3, 2025
Great service
Great service! The whole process was very professional and done with great care. Thank you!
August 2, 2025
Great insights provided in every…
Great insights provided in every explanation to match the right product to our needs. Delivery team were excellent and very helpful and informative.
July 5, 2025
Value for money and great quality bed
Value for money and great quality bed . Fitting team knew their job and finished the job in no time
June 29, 2025
The personal service i received from…
The personal service i received from the moment i entered the store to the time i left. I was helped by a very pleasant young lady called Hollie. She helped me to choose a mattress that suited my special needs. She took the time to explain everything to me, delivery or collection, returns policy etc. even made me a lovely cup of coffee .. it was a very pleasant experience.
June 3, 2025
Unprompted review
Excellent
The staff in the shop and delivery were brilliant polite and really helpful I cannot fault the whole experience.Thank you
June 14, 2025
The staff were friendly
The staff were friendly, knowledgeable and efficient. The electronic pressure mattress was a great time saver, enabling us to look at the most suitable mattresses for us.
June 6, 2025
Unprompted review
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