Amit was helpful without being pushy. There was no hard sell. Amit did everything he possibly could to ensure a sale that both parties were happy with. He was knowledgeable and gave us time and space... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Emma took the time to listen to what sort of mattress we didn't want and didn't pressure us into making an immediate decision. We tried the mattress sleep test machine which confirmed what Emma had sa... See more
Amit and Emma were both exceptional, perfect manners, extremely polite and friendly but not pushy. We visited Furniture Land who were extremely rude and sent us back to Dreams as our budget wasn't hig... See more
Went to the Hull branch where a very helpful guy, Dave, talked us through our options for our purchase. We went back several weeks later and he remembered us and brought up our previous requirements.... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2A The Junction, HU3 4SA, Hull, United Kingdom
- 01482 427174
4.8
Excellent
344 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you very much for the lovely…
Thank you very much for the lovely service. The workers were very kind and polite. They arrived on time and completed the job quickly, even bringing spare slippers to wear in the house. The best service, and I definitely recommend them.
September 21, 2024
Great all round service and product
Good in store service, great delivery guys, and the product is superb!
September 20, 2024
Another Sale
The young lady was great, she greeted us explained were and what everything was and then left us too it. A nice touch was letting me use the toilet as the previous places we had been refused. Showed us the bed in more detail once we had picked which one we wanted. Good sales approach and bought a bed so all good.👍🏻
September 15, 2024
Great experience
We purchased a mattress and bed through Dreams. It was literally a dream and very easy to do. Great delivery, on time and kept up to date.
September 15, 2024
Staff very polite
Staff very polite. Took mattress upstairs placed on the bed and removed all packaging. Brilliant service
September 8, 2024
Great service instore and the delivery…
Great service instore and the delivery team were excellent.
September 8, 2024
Excellent service and the mattress is…
Excellent service and the mattress is so comfy
September 6, 2024
Good quality product with excellent…
Good quality product with excellent customer service.
August 31, 2024
Very smooth process and the delivery…
Very smooth process and the delivery guys were so professional. Shoes off, carried the bed up to the loft and installed it. Helpful tips and were so polite.
August 29, 2024
Excellent service. Helpful staff. Good value.
The staff were very helpful and friendly. The bed is excellent value and a good quality. Looks great in the bedroom.
August 31, 2024
From looking round the shop
From looking round the shop, choosing the right mattress, delivery arriving when stated, delivery men cheerful and helpful, a brilliant buying experience.
August 17, 2024
very good service,instore staff very…
very good service,instore staff very helpfull and a great nights sleep in my lovely new bed
August 17, 2024
Thanks for your help
Thanks for all your help and prompt delivery, we now have a wonderful comfy bed, delivered quickly and at a very reasonable price. Special mention for the two gentlemen in the store who couldn’t have done more for us . Highly recommend from a new customer
August 15, 2024
Mattress shopping made easy
Brilliant staff, the mattress machine, found the perfect one,
August 15, 2024
Friendly staff
Friendly staff. Excellent range of beds reasonably priced.
August 5, 2024
Unprompted review
Service
The staff were great. Starting with the sales rep and ending with the delivery staff. Could not fault them...friendly and professional. We also love the bed. Thanks.
July 28, 2024
Really helpful staff
Really helpful staff, took time to explain the range of products, delivery was on time very helpful delivery guys, well done
July 23, 2024
Both the buying and the delivery were…
Both the buying and the delivery were outstanding.The only downsides was the price the company wanted to charge for the removal and disposal of old mattresse which didn’t take up ,far to expensive when considering the price of items bought.The sales people and delivery team get a resounding 12/10
July 28, 2024
Reliable service from start to finish
Reliable service from start to finish. I don't think I would probably have made such a big investment if I had bought online but the whole experience was completely worth it and I've never slept so well!
July 26, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.