The staff were friendly but professional and efficient. Answered our questions and looked up specific queries that we had. There was no pressure when viewing the mattresses and bed frames. We dealt wi... See more
Location
Switch locationUnit 6c, Inverness Retail Park,, Eastfield Way, IV2 7GD Inverness, GB
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See what reviewers are saying
From entering the Dreams store, we received both discretion while we browsed vast selection of beds, then sampled the electronic tester bed to narrow down our needs, and then received professional an... See more
The assistant took time to let us try out several types of mattresses in the showroom before making our choice. The new mattress was delivered and the old one removed efficiently. Very comfortable - s... See more
Isabella was fantastic, such a lovely girl, funny and warm, she helped us choose the right bed without any pressure to buy. The manager (didn’t catch her name but very charismatic lady!) was fab too,... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6c, Inverness Retail Park,, Eastfield Way, IV2 7GD, Inverness, United Kingdom
- 01463 490545
4.7
Excellent
226 reviews
Asks customers to review
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Great dream mattress…
Since i got the mattress what a difference it's made? That and the new pillows. I'm getting great sleeps.
Many thanks.
December 14, 2024
Very good the men where so helpful I…
Very good the men where so helpful I was very happy with them
November 16, 2024
Communication with the company was…
Communication with the company was excellent. Being able to speak to someone was refreshing and the person I spoke to was so helpful
November 16, 2024
A VERY HAPPY CUSTOMER
I found being able to view the item - a divan base -which I wished to purchase was very helpful. It meant that although I had originally intended to buy a light grey base having seen the dark grey in store I changed my mind. The sales man whom I dealt with was extremely helpful and explained exactly how things would proceed and setup the delivery date for me.
The delivery service was also great with everything happening as advised and the delivery men being extremely helpful.
Best of all I absolutely love my new divan base. Many thanks Dreams for a smooth enjoyable experience.
September 15, 2024
Smooth delivery process
Smooth delivery process. Driver and mate who did delivery very professional.
September 13, 2024
Happy customers Staff were really helpful and friendly…
Staff were really helpful and friendly and could no have done more for us
Mattress is really comfortable and we get a great sleep
August 25, 2024
Excellent in store help
Excellent in store help in the Inverness branch. Found staff friendly and not pushy. Let us look and helped when we asked
August 17, 2024
Unprompted review
Excellent service
From the moment I purchased the bed no issues at all. Delivery guys took my bed straight to where I needed it and constructed it as I advised would happen. The guys were polite and efficient making sure I was happy with the service
August 17, 2024
Top marks for the Edinburgh showroom.
Very pleased with the showroom in Edinburgh. the staff were very helpful and there was no pressure to buy. My mattress is wonderful, so comfortable and the delivery went very smoothly. Happy to recommend Dreams.
July 20, 2024
Professional service
Communication was very good, quick delivery with product assembled by a professional team
August 6, 2024
Excellent delivery staff. Shame about the long wait
Excellent delivery staff.
Lead time from ordering was too long to give 5 stars - waited 6 weeks for delivery. Anything mire than 4 weeks seems unreasonable to me
August 2, 2024
Very easy process from purchase to…
Very easy process from purchase to delivery.
The instore staff were very friendly and helpful ensuring our purchase suited our needs. The delivery team was also very friendly and efficient removing the old bed and mattress and assembling the new bed.
August 2, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Disgrace
Horrible experience took my money for an ex display mattress said I could collect when I needed. 1 week later no I wasn’t allowed to take it as they had no replacement been 3 weeks now sleeping on the floor. Woukd not recommend or use ever again
July 18, 2024
Unprompted review
Reply from Dreams - Inverness
Hello Ryan,
Thank you for taking the time to leave us your review, I am sorry to hear that you are having a problem with your mattress order.
In order to look into this further, we have requested your order details via Trustpilot and hope to receive them soon.
Many thanks,
Faye
Fantastic service from the moment we…
Fantastic service from the moment we walked in the shop to the moment we had our first nights sleep in our lovely new bed.
I Highly recommend Dreams to others.
July 26, 2024
The bed is exactly what we wanted
The bed is exactly what we wanted, and I get a surprise every night, as my body still thinks of the old bed, and the new one makes me smile. So comfy but lovely and firm.
July 27, 2024
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