Dreams Reviews 

5 star service from Andrea! Would highly recommend.

Our experience of shopping at Dreams was made simple and easy by Michele. From the mattress measuring machine, guidance about what mattress types they had, to taking us to the appropriate items that suited our requirements and budget. I highly recommend Dreams for highly informed service and wide range of options for all needs and budgets.

Staff were very helpful to show us exactly what we were looking for. Very friendly and not at all pushy. It made our experience easy to narrow down exactly what we needed.

Amazing staff, Mahek lovely costumer service and really helpful!
Thank you for all your help!!!

Nicolle from the East Sheen branch was so helpful and informative and I was able to buy the perfect bed without any stress at all!

Order of £3000. All went very well in store. That's where it ended. Delivery didn't turn up on Sat. Store were unable to help, customer service do not work at the weekend.
Come Monday it didn't get any better. On calling customer service being told I was 190 in the queue, I requested a call back, told approximately 90 minutes. 6 hours later I'm still waiting. Needless to say I have cancelled the order & even that wasn't easy. Store say they have emailed to cancel, but it's taking 5 days for a response..
The most dreadful company I've ever dealt with. Steer clear is my only advice.

Amazing service from Andrea! Helped me pick a lovely mattress after showing me so many appropriate options. Left the shop very happy with my purchases! Thank you Andrea

Today we bought our first mattress and bed in Dream Liverpool Edge Lane. We had a smart scan to choose the perfect bed for ourselves and tried over 8 beds. The team at the store were so helpful and special mention to John who was so insightful and answered our 100 questions amazingly, thank you so much!

Absolutely outstanding service in the Doncaster store today. We were served by Haydn who was amazing. Immediately offered to let us browse without being harassed but as soon as we did require assistance the service was top notch. Each given a coffee and was made to feel right at home. Could not fault the service offered by Haydn and would recommend the shop to anyone.

Diane the sales assistant was so warm and welcoming, as well as being patient and extremely knowledgeable.

Jayne from Stockton with great service showing me all kinds of options and finding the right one for my price range and comfort

Paul was very helpful and had all the info about the bed and mattress we wanted. A definite bonus to dreams.

Amanda served us exceptionally well at the Team Valley, Gateshead, such a lovely lady. She offered us a drink, and a pillow to check the mattresses. She was first class in her approach and very welcoming. Thankyou Amanda for being a dream! :-)

We were happy with Dreams right up until our mattress delivery was cancelled.
This was because of a ‘computer glitch’ which mistakenly told the staff member at the shop that our mattress was in stock when in fact it hadn’t even been made.
Customer service couldn’t tell us when our mattress would be delivered so we cancelled our order on August 6th.
So far our refund has not been processed and I am now on the phone to my credit card company to dispute the payment.
On a positive note, we did go to a local bed shop and received our order within the week. Should have gone there first.

I had a very positive experience at the Isle of Wight Dreams store. The staff were very friendly, and gave me great advice. They also made me feel very welcome in the store. I would be more than happy to return.

Shannon from Portsmouth was e trebly helpful in making our choices. Excellent service and nice cup of coffee

Dennis was really helpful and very knowledgeable

Karen (Blyth store) was lovely and very helpful. Did not follow us round the shop and badger us, which made us able to look properly and make decisions without the pressure

Mahek in the Bath showroom was very knowledgeable, helpful and patient showing me all options after the instore diagnostic suggestions of recommended types of bed.

My initial contact with the branch at Metro centre was first class.
The staff member spent a long time showing me the mattresses and showed me the cheapest one the machine had chose as suitable first but I decided to go for a more expensive one. There was no pressure to buy the more expensive one.
I completed the paperwork took out the finance and arranged delivery for today (Monday 17th) and was told I would receive 2 hour delivery slot on the Saturday .

From that point it went downhill.
I received a confirmation text on Thursday telling me I would get a 2 hour slot by text the day before delivery (not the Saturday).
I didn't receive the text so tried to contact them but customer services don't open till 10am on Monday.

Eventually I spoke to customer services after initially getting a recorded nessage saying that - due to a high volume of calls they weren't accepting calls and that somone would ring me back but the wait time was about 90 min because of this i had to cancel work for the day and as a self employed dog walker I had to cancel the clients booked in
The advisor said the mattress was not down for delivery today despite me having an order stating delivery date 17th August and told me there had been a technical issue because I had taken out finance and delivery was re-arranged for 27th.
I have just had an email contradicting what the advisor told me. The email apologised for cancelling delivery today but that their supplier was unable to gain access to the warehouse.
To be fair I have been given a goodwill payment of £150 but that doesn't help my clients who's dogs I had to cancel.
Because of the error over delivery it's made me wonder if the rest of the paperwork has been done correctly.
I purchased a £150;pillow and also got a free pillow/mattress protector. Because the new system was fully implemented it had to go through as a cash transaction and then be taken off the finance which i'm hoping has been done correctly.
This is my first time purchasing a mattress with Dreams and it will be my last.

UPDATE
The 27th has now been cancelled and has been rearranged for 10th September, the excuse is now the mattress is not available.
I have had 3 different excuses in 4 hours.
If anyone is thinking about using this company don't bother, they take orders for items not available and lie.