THE STAFF (JANE) AT DREAMS , CARISBROOKE, ISLE OF WIGHT, WAS ABSOLUTELY BRILLIANT. WHILST WE WERE LOOKING AT A MATTRESS, I BECAME BREATHLESS, WHICH I SOMETIMES SUFFER FROM, BUT JANE WAS SO HELPFUL,... See more
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Excellent service in store by Jade. We explained our needs and were recommended a tempur mattress that we subsequently bought. Got a good deal with new pillows, duvet and mattress protector. Had it f... See more
The in store experience and the delivery team experience were excellent. The products had some faults. The cloth on one bed base at one side had a scuff mark which nearly tore the cloth about... See more
Company replied
We had intended to buy a mattress from one of the new online companies. However we had had a bad experience and thought we'd pop in to Dreams to see what they had. I'm so glad we did, Jade was absolut... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gunville Trading Estate, PO30 5LG, Isle of Wight, United Kingdom
- 01983654323
4.9
Excellent
253 reviews
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Great service, great bed
From the moment we walked in the door to the delivery has been an excellent experience which is rare these days. Thank you to Jennifer whose customer service was perfect and who recommended the perfect mattress to go with our bed base. We love our new bed, it’s the best one we have ever had.
October 14, 2023
Five stars
From purchase to delivery we couldn't have expected a better experience. Thank you.
October 2, 2023
Excellent customer service and…
Excellent customer service and attention to detail throughout
October 6, 2023
Helpful staff…
When I went into the shop the staff were very friendly and helpful.
Helped me with my choices.
October 2, 2023
Excellent service thank you
September 29, 2023
Sleeping on a cloud
First class customer relations helpful in every way no feeling of "being sold at"Happy experience from start to finish. Shown just what I asked for easy purchase and deliver by two conciderate men who took old mattress away Very Happy customer who is sleeping the dreem
September 9, 2023
Excellent care & attention
The care & attention paid by Matthew was excellent. Everything clearly explained & the testing of mattresses & pillow was brilliant. The mattress that tests your sleeping position was really good. The delivery day & time updates where spot on & the guys were brilliant
August 5, 2023
Dreams
The staff were very friendly and knowledgeable about their products, very professional
September 8, 2023
Good experience
Everything to do with the order ran like clockwork. Thank you. Very helpful delivery men .
September 3, 2023
Website order was quick and easy
Website order was quick and easy. My mattress arrived in a few days. Very pleased with the service. The rolled up mattress:
Dreams Robinson Rolled Mattress:
Comfort Grade: Medium
is very comfortable and I fully recommend it if you are thinking of buying.
August 27, 2023
From start to finish everything was…
From start to finish everything was perfect the service in the store the cup of tea was good the delivery was very good very efficient and all rubbish was taken away.
August 27, 2023
Excellent. Nothing was any trouble always…
Nothing was any trouble always attentive but not overly pushy like some but always on hand when needed
July 21, 2023
Everything good & efficient from In…
Everything good & efficient from In store & delivery personnel to actual Dreams Bed
July 4, 2023
Excellent customer service
Excellent customer service, the salesman guided me to all the different mattresses, allowing me to try them for as long as I needed to. After I chose the mattress that felt right for me the salesman talked me through the various purchase options. The delivery was on time with very helpful delivery men who removed my existing mattress, unpacked my new mattress and placed it on the bed.
June 15, 2023
Really pleased with experience from…
Really pleased with experience from sleep test through to delivery
June 22, 2023
Good customer service
Good customer service, delivered on time and got a call the day before to confirm delivery and on the day got a phone call with a time slot. The products are great.
June 13, 2023
Being kept advised on delivery time was…
Being kept advised on delivery time was most helpful. Staff were helpful.
June 9, 2023
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