THE STAFF (JANE) AT DREAMS , CARISBROOKE, ISLE OF WIGHT, WAS ABSOLUTELY BRILLIANT. WHILST WE WERE LOOKING AT A MATTRESS, I BECAME BREATHLESS, WHICH I SOMETIMES SUFFER FROM, BUT JANE WAS SO HELPFUL,... See more
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Excellent service in store by Jade. We explained our needs and were recommended a tempur mattress that we subsequently bought. Got a good deal with new pillows, duvet and mattress protector. Had it f... See more
The in store experience and the delivery team experience were excellent. The products had some faults. The cloth on one bed base at one side had a scuff mark which nearly tore the cloth about... See more
Company replied
We had intended to buy a mattress from one of the new online companies. However we had had a bad experience and thought we'd pop in to Dreams to see what they had. I'm so glad we did, Jade was absolut... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gunville Trading Estate, PO30 5LG, Isle of Wight, United Kingdom
- 01983654323
4.9
Excellent
253 reviews
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Got one delivered on time
Delivery, spot on. Both geezers were polite, conscientious and respectful to the occupants.
May 25, 2024
Informative and friendly service
Informative and friendly service. Delivery and fitting very efficient.
June 1, 2024
Lovely mattresses, seamless delivery.
Lovely mattresses, helpful delivery staff. It was beneficial that they were able to also take our old mattresses away for recycling.
May 3, 2024
Dreams - Isle of Wight…
My wife and I visited the Newport Isle of Wight Store on recommendation of my physiotherapist and were attended to by Jade. She was friendly and helpful, and patient with us. Her product knowledge was excellent. She made suggestions based on our needs and we bought a new mattress and pillows. An enjoyable shopping experience.
May 4, 2024
Unprompted review
Delivered on time and easy to erect
April 27, 2024
It was straight forward
It was straight forward, professional, informative and interesting. The assistant was most helpful and got me the exact item that was right for me.
March 30, 2024
Very informative member of staff
Very informative member of staff, very friendly and with a sense of humour... once he had spoken he left us to choose and chat on our own which was nice. Once finished and made our choice it was signed and sealed within minutes.... Excellent job.
April 1, 2024
Unprompted review
Getting very good service and a good…
Getting very good service and a good bed at a fair price.
March 29, 2024
Easy to place order over the phone the…
Easy to place order over the phone the advisor was very helpful. Got my new bed delivered 7 days after ordering old bed taken away reasonable price to take the old bed away. The bed was also assembled for me again a good price to get it assembled I wouldn't know where to start as my DIY skills are not good. The delivery men were great friendly and helpful all in all a great experience will recommend highly recomended
March 29, 2024
Very speedy delivery
I hate buying beds as I never know what mattress to get but Dreams made it easy this time. Love the new bed and mattress. Very speedy delivery. Staff in store and the delivery team were very helpful. Would definitely use Dreams again.
March 16, 2024
Excellent service from buying to…
Excellent service from buying to delivery, staff very friendly and helpful, would highly recommend dreams.
March 7, 2024
The team in the shop was very helpful
March 2, 2024
Everybody very helpful.
Everybody very helpful.Bed very comfortable, Look out for reductions on line before taking delivery,and pursue any reduction ,delivery very efficient and courteous.over all a very good purchase.
February 24, 2024
It was so easy to buy our new mattress…
It was so easy to buy our new mattress from dreams online. I ordered the wrong one at first, so i phoned them up and the order was changed, it was as easy as that.
February 23, 2024
An excellent product
An excellent product, the lady who showed us the products had good information regarding each mattress we tried.
Thankyou to our sales person, great product
February 22, 2024
Recently purchased a tadley mattress…
Recently purchased a tadley mattress from store all staff helpful was assisted in store to choose mattress by Kate who was very friendly and helpful
February 2, 2024
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