So far so good. Lovely ordering process. Initially helped by Danny who assisted with the sleep measuring device, offered copious cups of tea and provided lots of useful information. Went away, did... See more
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See what reviewers are saying
Friendly & helpful staff. Store had a rolled up single mattress that was available for me to take away on the day. Really pleased with the mattress, perfect for my child. Assistant even carried mattre... See more
Buying the mattress was a good experience as the sales staff left us to it. We were not offered that stupid machine, for which I’m grateful. They gave us what we asked for, so no complaints there. The... See more
One's experience couldn't been better from start to finish. Would like to thank Wendy in dreams for her lavable advice on bed & mattress choice . Can't believe on how much better quality of sle... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit C Northfield Retail Park, NN16 9TS, Kettering, United Kingdom
- 01536684354
4.8
Excellent
349 reviews
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Don't let it be you.
Our order was a showroom matress, base and headboard.
The matress is fine.
The bed base was delivered damaged, fitted damaged and the delivery crew then walked away.
During delivery one crew member rolled the two parts of the bed base end over end for 20 metres on tarmac and into our hallway. I did offer to help but was rebuffed. This amateur delivery method, I believe, smashed one of the four headboard fixings.
My wife inspected the bed in the showroom as satisfactory.
Within 5 minutes I complained to the Kettering showroom. It took 10 days to get their sales manager to get back to me. (Other customers, conference calls etc etc. I really did try to speak to him)
The poor office girl tried twice to help and said an offer of £100 was going to be made to me.
The 'sales manager' on day 10 offered me £75 compensation!!! He even had the audacity to suggest that my wife was expected to have pulled the bed from the showroom wall to inspect the head board fixings. She's only a sprightly 75 years old.
The delivery driver had bragged he could fit in all 15 + deliveries before1:00pm enabling both crew to finish early. (and the pay was good too) This was the final insult to this purchase debacle.
However the company did take the headboard back refunding the cost as it was useless to us. The man at head office who sorted out a poor result for us, was very helpful but mortified at how badly we had been treated.
Overall experiece.
Very distasteful. I'm not recommending this company to anyone.
December 8, 2023
Reply from Dreams - Kettering
Dear Mr Wakefield
Thank you for taking the time to speak to me today. I would once again like to offer my sincerest apologies for the distress that this whole situation has caused.
I can assure you that this matter will be fully investigated and we will look to learn from this and ensure that no other customer goes through what you have done.
I have sent you an email with a suggested resolution. I hope that this will go some way towards restoring your faith in Dreams.
Many thanks
Peter
Very helpful
Very helpful, knowledgeable,order a mattress and have been happy with it, my son as been now and order another mattress for himself
January 6, 2024
What a wonderful experience from start…
What a wonderful experience from start to finish. We love the new 'sleep match' to help you find your perfect mattress offering. Lisa at the Kettering branch was amazing and we purchased 2 mattresses with 60% off, what's not to like? Thank you Dreams...
January 7, 2024
Unprompted review
Kettering branch, Maria sales assistant
Very good service, if you use the Kettering branch ask for Maria, she is very knowledgeable and will go above and beyond to meet all your needs with reference to buying a new bed.
January 6, 2024
Unprompted review
Extremely helpful staff
Extremely helpful staff, sleep match was great and we have trusted it with our mattress choice even if we wouldn't have chosen it ourselves, very happy with the service received.
Finance options aren't as good as competitors though and pillow covers were a little dirty
January 5, 2024
Unprompted review
Kettering dreams- 10/10
We visited the kettering store, and as a young couple the customer service we received was amazing. The store manager and his colleague daniel were amazing. We went in browsing, and ended up leaving with a whole new bed and loads of extras from the team. Wonderful place to stay within budget and get a good mattress.
January 2, 2024
Unprompted review
Excellent service from dream's team
One's experience couldn't been better from start to finish. Would like to thank Wendy in dreams for her lavable advice on bed &
mattress choice . Can't believe on how much better quality of sleep I have also wake up feeling like I have more energy each morning. Excellent service and excellent quality from start to time my bed was delivered and installed thanks Dreams.
December 30, 2023
Customer service was excellent
Customer service was excellent, the product is super good I'm enjoying every bit of it. The delivery and the time i was promised was excellent
December 30, 2023
The testing device was excellent in helping us to assess the products
The testing device was excellent in helping us make our choice of mattress. The sales person was very professional and unhurried, explaining features and benefits of each mattress.
December 27, 2023
Unprompted review
Great service in store
Great service in store, helpful staff and delivery drivers were prompt and courteous
December 10, 2023
The lady that I spoke to just not pushy…
The lady that I spoke to just not pushy in any way
December 1, 2023
100 % happy
lovely, friendly and helpful staff member in store, and quick and efficient delivery, very polite and on time, all went well and I am very happy with my purchase, thank you
November 30, 2023
Great experience
Helpful staff at shop. Bed delivered on time & assembly team very good.
Bed comfortable - what more could you ask for!!
November 30, 2023
Everything was absolutely brilliant
November 30, 2023
The lady who served and assisted us was…
The lady who served and assisted us was fantastic she was very kind and helpful.
Was very quick and very easy!
She was knowledgable and answered all my questions
Love the bed! Thanks Dreams
November 26, 2023
Great staff very polite and…ottoman bed
Great staff very polite and knowledgeable, a slight problem which was sorted by a very lovely staff member
November 17, 2023
Unprompted review
100% satisfied
The whole process was easy and hassle free. From choosing a mattress and base online to delivery. I am very impressed all round.
November 4, 2023
Lovely welcoming
Lovely welcoming, very helpful staff.
Purchased my sons very first double bed which he absolutely loves and the bed is very stylish with plenty of storage and comfort :-)
November 12, 2023
Bright & clean with a well laid out display of products
Bright & clean with a well laid out display of bed,mattresses & bedroom accessories all backed up by a friendly, polite assistant (Dan) who had great knowledge of his products
November 2, 2023
Unprompted review
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