So far so good. Lovely ordering process. Initially helped by Danny who assisted with the sleep measuring device, offered copious cups of tea and provided lots of useful information. Went away, did... See more
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Friendly & helpful staff. Store had a rolled up single mattress that was available for me to take away on the day. Really pleased with the mattress, perfect for my child. Assistant even carried mattre... See more
Buying the mattress was a good experience as the sales staff left us to it. We were not offered that stupid machine, for which I’m grateful. They gave us what we asked for, so no complaints there. The... See more
One's experience couldn't been better from start to finish. Would like to thank Wendy in dreams for her lavable advice on bed & mattress choice . Can't believe on how much better quality of sle... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit C Northfield Retail Park, NN16 9TS, Kettering, United Kingdom
- 01536684354
4.8
Excellent
349 reviews
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Very helpful staff and very comfortable…
Very helpful staff and very comfortable mattress. It would have been better if we didn’t have to wait so long for delivery.
August 3, 2025
I was very happy with the support in…
I was very happy with the support in the store and also product i bought is pretty satisfying
July 26, 2025
They were very kind considerate they…
They were very kind considerate they also put over shoesbon to protect my carpets. Well done to the 2 guys that delivered my bed tgankyou
July 6, 2025
Dreams fulfilled
I was returning to the store following a previous visit and the price was even better than before without me even asking. Very knowledgeable member of staff
June 23, 2025
Unprompted review
Great product and service
June 14, 2025
Very friendly and approachable staff
Very friendly and approachable staff, bed is great
June 15, 2025
Sweet dreams was lovely and refreshing as the…
It was lovely and refreshing as the lady who dealt with the purchase was kind and extremely helpful and she found the perfect item even though it was not on show it was an ex display item and she knows her stuff.
It is lovely and I am enjoying it more than you know so again thank you
June 6, 2025
May use AI-assist with repliesRead more
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The mattress give back aches. Not giving me the form of support I need for my back.
Hi,
I ordered for a firm mattress and what I got seems not to be firm it is soft and it hurt my back. I waited this long before coming back maybe someone will change .
May 30, 2025
Reply from Dreams - Kettering
Good afternoon,
Thank you for your review.
I am sorry to hear you are not finding your mattress firm enough for you.
I appreciate you taking the time to speak to me earlier regarding this and I hope we have come to a suitable resolution for you.
I have sent an email following up what we discussed.
I look forward to hearing from you.
Many thanks,
Wayne
Mattress plus pillow's make this an…
Mattress plus pillow's make this an experience,all comfortable good night's sleep 10/10.
May 24, 2025
Staff, The staff in the store were very…
The staff in the store were very helpful, and the delivery team were excellent and competent
May 18, 2025
Staff: Welcoming - Friendly - Efficient - Patient
Dan was amazing. He was very welcoming, had a good knowledge of the products and he was very patient with us. He patiently went through each item we were interested in individually and in detail.
May 5, 2025
Unprompted review
Fantastic service staff knowledgeable…
Fantastic service staff knowledgeable and very friendly.
May 9, 2025
New Mattress
Very knowledgeable customer service. Prompt delivery and 2 very efficient gentlemen delivered and collected my mattresses. Overall very satisfied with the whole process.
May 2, 2025
Great service
Guys n Gals in the store were great, no pressure at all while we were looking.
Delivery bang on time and expertly and quickly assembled by Rob & his agency pal.
Got a good bed & mattress at a great price.
Would definitely use again.
April 15, 2025
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