Great service at the store in Kirkcaldy. Staff very helpful and informative and loved the fact that our sleep position etc could be analysed and recommend the best mattress to suit our needs and body... See more
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Clare was so helpful and really listened to what we were looking for. She was persuasive without being pushy which we appreciated. We also liked the range of products available to try. Thank you Clare... See more
Whilst the delivery of our goods was faultless the comfort factor of the Matress has let us down. When we tried out various mattresses in store to get one which felt right, we thought we had. Howeve... See more
Company replied
The sales person was very friendly and helpful without being overbearing. We were shown mattresses (and tried them out) that were suitable for the way we slept, (we were tested for this in the shop).... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8a Fife Retail Park, KY2 6QL, Kirkcaldy, United Kingdom
- 01592348438
4.9
Excellent
208 reviews
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Great service and delivery service
March 28, 2026
My Husband & I went to Dreams to look…
My Husband & I went to Dreams to look for a new Mattress, the Sales Assistant went above & beyond to help us making our purchase so much easier. Highly recommended!
March 24, 2026
Unprompted review
Delivery very good
Delivery very good, arrived on time. Really pleased with the advice given to me about what type of mattress would be best for my needs. They were right, bed is so comfortable, look forward to going to bed every night. Thank you
March 20, 2026
Flawless experience buying my new bed…
Flawless experience buying my new bed from Dreams,from in store purchase,the guys were really helpful with recommendations and weren't pushy at all,online balance payment which was convenient for me and delivery where the guys were on time, courteous and well turned out.I was notified throughout with delivery time and what to expect on delivery day and provided with details if anything was unsatisfactory so all in all I'm a extremely happy customer, wouldn't hesitate to recommend Dreams to anyone.
March 1, 2026
We are very impressed with our king…
We are very impressed with our king mattress, requested a firm one, and I especially have been sleeping well , comfortable for our needs and the service was excellent
February 7, 2026
Great sales experience and good quality bed
I bought online but I'd been into the shop a few weeks before to browse. The salesperson was helpful and low-pressure, which encouraged me to later purchase online after exploring other options. Everything after that was super easy - user-friendly website, great communication about delivery, easy assembly instructions. Very happy with the quality of the bed and the whole sales experience.
February 4, 2026
The assistant was very helpful and…
The assistant was very helpful and knowledgeable and was very patience and nothing was a problem when asking questions . She explain all the differents mattress etc
February 2, 2026
Unprompted review
Friendly staff
Friendly staff, nice experience, fast delivery, top service, many thanks
December 30, 2025
Very conformable bed.
Very conformable bed.
I sleep well no more waking up with a sore back
Should have bought it ages ago
December 12, 2025
Excellent staff
Excellent staff. Great product knowledge. Friendly and effecient. Delivery exceptional with fantastic communication re times etc.
January 25, 2026
Lovely
Loved the easy experience of purchasing my new bed. It was delivered up my narrow stairs by competent delivery drivers.
My bed is medium to soft memory foam and it's really comfortable. I would recommend Kirkcaldy Dreams Store.
January 2, 2026
Exceptional Experience From the the showroom to being…
From entering the showroom to being served the experience at Dream was second to none.
Price discussions and organising the delivery, set up of new bed and removal of my old one was simple and flawless to organise, I knew what to expect and ensure that everything for me would be hassle free.
Communication with myself by the store was great, not to over whelming just enough to keep me in the loop with my delivery date.
Once we got about 4 days from delivery. The delivery guys started messaging me with the details of how they would deliver and confirmed that they would be removing my old bed, delivering it to the room of my choice and fully assembling it ready for us to put our sheets, duvet and pillows on ready for a good nights sleep.
I didn’t need to sign anything as all of this was taken care of at the shop. I received a call the next day from the shop ensuring I was happy with the delivery process and that I had a good nights sleep on my new bed.
This service from start to finish was first class and I would recommend Dream Kirkcaldy to all my family and friends which I have already been doing.
Thanks to Hamilton for this excellent service at the shop and to the two delivery drivers for their service also.
January 2, 2026
My guests who stayed over 3 days at…
My guests who stayed over 3 days at Christmas had a good and comfortable sleep
December 27, 2025
Great service from start to finish
December 21, 2025
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