Dreams - Lakeside Reviews 

335
TrustScore 4.5 out of 5

4.7

Lakeside Retail Park, RM20 1WN Lakeside, GB


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Rated 5 out of 5 stars

Vanessa helped us so much, very friendly and sofabed brilliant quality out of all the furniture store we visited by far the best.

Rated 5 out of 5 stars

My sister and I were served by Sophie and she made our experience easy, funny and very comprehensive. Between us we bought a bed settee, a bed and two mattresses. She did her utmost to give us the bes... See more

Rated 5 out of 5 stars

My wife and I chose the Dreams store at Lakeside in Thurrock. I am always filled with dread at the thought of purchasing, inanimate, if not important items. However, the colleague that helped us, Soph... See more

Rated 5 out of 5 stars

I ordered an electric ottoman divan which was delivered today by two very pleasant men. Very polite and respected my home. Wearing slippers on my new carpet. They built the bed, showed me how it worke... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Lakeside Retail Park, RM20 1WN, Lakeside, United Kingdom

  • 01708933932

4.7

Excellent

TrustScore 4.5 out of 5

335 reviews

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4.7

All reviews

(335)

14,190 reviews in the last 12 months

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Rated 5 out of 5 stars

We went in to the shop at lakeside

We went in to the shop at lakeside, And a salesman named Daniel , Was helping us , He was very Knowledgable, My husband and I , got on to the bed that works like a machine , Then it advised what mattresses would be suitable,We decided on a mattress and bed ,Daniel was not pushy at all , We are so pleased with our new bed and mattress , It was delivered on time and set up , The guys who delivered it and put it together we so professional and quick and tidy , We would definitely recommend Dreams Beds ,

August 11, 2025
Rated 5 out of 5 stars

My new bed in a new home.

I ordered my bed from Dreams from Lakeside, Essex well before our move. Very friendly staff helped me choose my ideal bed, one with four under mattress drawers as we were downsizing. I paid extra to have the old frame taken away and the new one assembled. Dreams men did a good job, no problems and all went smoothly. Three weeks later and no problems plus a good nights sleep every night.

July 12, 2025
Rated 5 out of 5 stars

Lakeside

Lakeside , we was apporach by a really nice woman dam forgot her name.sorry Blonde hair glasses. . She took her time , was really helpful she left myself and Partner to try.
No pushy sales just pure help we made a purchased of a mattress got delivered no issues. Excellent service. We did try other stores ,but Dreams was the best

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

From ordering instore to delivery...brilliant!

From ordering instore to delivery, every person we interacted with was lovely. They are all professional and personable and deliver outstanding customer service. Preety in store was knowledgeable and amazing. The delivery guys were so kind. Thank you Dreams

April 4, 2025
Rated 5 out of 5 stars

Great service

We had a fantastic experience at the shop! The staff were incredibly friendly and helpful, allowing us to try out several mattresses while patiently explaining everything we needed to know. A huge thank you to the delivery team for their hard work in assembling our bed and expertly maneuvering our super king-size mattress upstairs. We truly appreciate the excellent service!

March 30, 2025
Rated 5 out of 5 stars

Good experience

Great service from end to end with my mattress. I visited the store in Lakeside. I received no pressure from the sales staff to purchase a mattress. They were super helpful, very informative and allowed me to take my time. I visited twice before I purchased. Delivery was earlier than the predicted date (which was a bonus), the delivery guys did a great job, wearing shoe coverings before they entered my home and delivered my mattress and removed my old mattress quickly and efficiently.

March 14, 2025

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