I wasn’t entirely sure what to buy at first, but the team gave me genuinely helpful advice and I ended up with a bed that properly supports my back. Delivery was excellent, the drivers were polite,... See more
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We had great experience from Dreams, from choosing bed & mattress with Carole at Lancaster, to payments over the phone, to delivery & building of bed by 2 nice guys. Lovely sleeps since then.
We received excellent help from Carole of Dreams Lancaster in choosing two new mattresses - giving us plenty of information to help us choose, without being pushy and allowed plenty of time to try dif... See more
Dreams provided a positively dreamy experience! All staff were attentive and informative without giving me a hard sell. I was immensely fortunate to have entered the store when I did and the staff did... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Kingsway retail park, LA1 1BS, Lancaster, United Kingdom
- 01524488754
4.8
Excellent
107 reviews
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Dreamy Dreams
I visited the Lancaster Dreams store just to see what type of Mattresses were available as I did need a replacement for my old one. Ian served me and was very knowledgeable about all the products and explained, showed me the difference in all the various sprung mattresses available, including the memory foam. I prefer a more natural sprung mattress and I found the ideal one in the Hudson range. Ian took the order and gave me all the info I needed.
His after sales service has also been very good as I rang the store due a couple of faults I found on unpacking the mattress. He connected me Customer Services and said I had issues or difficulties getting through to let him know. I booked a successful recall and delivery of new Hudson in a weeks time. 5 star service all round. Glad I chose Dreams.
September 19, 2021
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Dreams Beds.
Dreams Beds.
What a good experience, entered the store curious to see what was available and ended up placing an order. Delivery options were very acceptable, 8 days from ordering before delivery due
July 20, 2021
Unprompted review
Reply from Dreams - Lancaster
Good afternoon,
We're delighted to hear about your visit to our Dreams store, thank you for taking the time to share your experience with us.
We hope to welcome you back to the store soon!
Kind Regards,
Charlie
Lancaster store so friendly and…
Lancaster store so friendly and welcoming. Staff knowledgeable and very helpful. From order to delivery and installation, everything was faultless. Highly recommend Dreams.
June 21, 2021
Unprompted review
Really good customer service
Really good customer service, actually takes the time to explain things to you and shows you all the options
May 14, 2021
Unprompted review
Great service
Great service, great product, great company. I couldn’t be happier, we are delighted with our new ‘Hugo’ bed.
May 8, 2021
Unprompted review
Great experience.
Been pestering my OH for a new mattress for ages, he finally said we should go and get one. Went to Lancaster store which was very presentable, staff were busy when we arrived but were quick to come to our assistance.
Anita showed us to the sleep match machine which showed us the different mattresses which would be suitable. It was strange laying on the bed in the middle of a busy shop whilst it did it's thing!
We were then given pillows and paper towel and shown various types of mattresses. Anita was in no way pushing us into buying anything and we were left alone to try things.
We decided on a half and half mattress as it will suit us best. We paid a reasonable amount but the prices seemed fair compared to other places.
Anita also explained about delivery and guarantee. We will wait 4 weeks for delivery.
Overall a really pleasant experience will definitely recommend.
May 4, 2021
Unprompted review
Great service in Dreams Lancaster
My partner and I were looking for a king-size bed at the Lancaster store, and were pretty clueless about what kind of mattress what would be best for our needs (e.g. boyfriend has lower back problems). Lauren was ready to assist, and we learnt later that she was new to the team. We would never have guessed, as she was very knowledgeable about the products. The manager of the store also chatted to us (we didn’t catch her name, sorry!), and she was also very friendly and approachable. As a pair of mattress novices, we left feeling confident about our choice of bed and happy with our order. Thank you, Team Dreams Lancaster! :)
April 18, 2021
Unprompted review
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