We were informed by the delivery drivers what time they would be here and they were on time. We moved our cars so they could unload our bed easier. They removed our old bed and mattress with minimal d... See more
Location
Switch locationUnit 2b, Lyme Green retail Park, Winnerton Way, SK11 0TB Macclesfield, GB
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See what reviewers are saying
Went instore to buy a new bed for the house. A great experience in the Macclesfield branch, the tempur soft is great. Problem is that we ended up buying a mattress that's too heavy for our ottoman. I... See more
I was helped with care, knowledge and information when selecting my new mattress. I was very pleased with the whole experience.
Stephen our perfect salesman. On last day of sale we decided to buy a new mattress. Stephen was always there to give information we needed but stepped back to give us time to decide on firmness of ma... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2b, Lyme Green retail Park, Winnerton Way, SK11 0TB, Macclesfield, United Kingdom
- 01625817797
4.8
Excellent
90 reviews
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Very suitable size of delivery vehicle.
December 28, 2024
Great service and got a really good…
Great service and got a really good price on my mattress, took the old one away too.
December 17, 2024
Unprompted review
Two new mattresses
Thé mattresses arrived on time. The delivery men were helpful. The old mattress was removed as requested.
The new mattress is comfortable.
December 17, 2024
Easy to deal with
Easy to deal with. In the show room Lewis was most helpful and informative. I ordered two beds and they were delivered and assembled by Kieth and Phil who were very quick and most helpful. Would highly recommend
December 21, 2024
Dreams Macclesfield were a pleasure to…
Dreams Macclesfield were a pleasure to deal with, from the very start of the process we received excellent advice. Although we had done a little research beforehand there are always details and options we hadn’t considered. The wait times were short (just 3 weeks from order to delivery) and the delivery guys were on time and professional. Great mattress and base.
December 20, 2024
In store experience was good and a as promised
In store experience was good and all products shown Delivery day arranged Delivery came on time and old mattress taken away I now have a comfortable bed
December 19, 2024
A dream of an experience
Great experience at the Macclesfield Store,
Professional approach by the sales person 'Elliott' very friendly, understanding and knowledgeable. No pressure to buy, just very simple sound advice and guidance.
His colleague Sarah made my wife an I a very nice cup of coffee and Tea. Really friendly team.
An overall very enjoyable and professional service from 2 exceptional members of the team..
Thank You
December 16, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unfortunately rather poor service and…
Unfortunately rather poor service and so many excuses. I know the store has just opened but more computer system training required for floor staff and costumer training for Stephen the manager.
December 11, 2024
Reply from Dreams - Macclesfield
Good afternoon Simon,
Thank you for taking the time to leave us your review. Your feedback is much appreciated and I will be sharing this with the stores Divisional Manager.
I am sorry to hear of the service issues you have encountered.
I did try to call you to gather some additional information but as I was unable to reach you, I have spoken with the team in store and have sent you an email. I do hope to hear from you soon.
Many thanks,
Kishan
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