We had been looking for a good mattress pillows and headboard for over a year but always overwhelmed by sales staff and choice with lack of real guidance in big stores. Dreams in Maidstone staf... See more
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The customer service was awful and they really explained the different types of mattresses that they had. Was asked to go on a sleep match to check the best mattress that suits my needs
I visited Dreams in Maidstone with a view to buying a new bed. The salesman was very helpful and knowledgeable. I purchased the items I wanted and was pleased with the finance option and speedy deliv... See more
From start to finish the service we received from your Maidstone branch has been excellent. When the beds were delivered the two men who put the beds together were very polite and left no mess and we... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 5 London Road Retail Park, ME16 0DT, Maidstone, United Kingdom
- 01622952920
4.9
Excellent
249 reviews
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We found the Sales team and the…
We found the Sales team and the delivery team very helpful, and understanding, which made it easier for us to decide , and make the right decisions , and Taking time to help us, also the delivery team were very helpful and thoughtful. Thank you.
August 13, 2025
Very knowledgeable young sales lady but…
Very knowledgeable young sales lady but not at all pushy. Listened and responded well to my required needs
August 10, 2025
Unprompted review
Realycumfy no aches and pains and a…
Realycumfy no aches and pains and a great service well.pleased so far
August 3, 2025
What a great sleep
What a. Great. Experience the bed was delivered on time the salesperson was great and helpful in every way.
July 26, 2025
Great beds took a while but not too…
Great beds took a while but not too difficult to assemble
July 19, 2025
today my wife and i visited Dreams at…
today my wife and i visited Dreams at maidstone. spending all most 2 hours looking at bed bases and mattresses. we were assisted by CLIFF. he was so helpfull in expaining about ths base units and the many types of mattresses, and the types of pillows that would compliment the bed. cliff invited us to use the simulator and from that discussed the type of bed we should have.
we then went through the paperwork over a drink, and completed the purchase.
we left the store feeling confident we had made the right decision.
July 16, 2025
Unprompted review
A good night's sleep Dreams has good qualified staff to help…
Dreams has good qualified staff to help make the right choice of mattress. Best of all I'm getting a good, comfortable night's sleep.
June 7, 2025
The shop staff were very knowledgeable…
The shop staff were very knowledgeable and helpful. The 2 people who installed the bed were efficient, arrived on time and installed the bed within 30 minutes.
May 23, 2025
Dreams Wonderful service
Wonderful service. Very knowledgeable, helpful and friendly staff.
May 17, 2025
Good communication and prompt delivery
Good communication and prompt delivery.
Turned up assembled bed , all very clean and tidy.
Gave me clear instructions on what I need to do if any concerns.
May 10, 2025
Great customer service
Me and my partner were greeted by a lady in the Maidstone store by the name of joanna ,she was such a great help, very friendly and gave great advice about the mattress we purchased for our daughter.
April 25, 2025
Staff are knowledgeable
Staff are knowledgeable. Price range is perfect, store is clean and tidy.
April 14, 2025
Unprompted review
Great service!!
April 13, 2025
Great service from Dreams Maidstone
A real pleasurable experience to acquire our new matress. It's not something that one does regularly, so it has to be done right. We received fiendly, polite and reassuring service from Natalie. She clearly understood the products in the store and provided great assistance in helping to reach our end decision. We were particularly impressed with the sleep match products.
April 10, 2025
Unprompted review
Indeed a dre well informed…
The sales lady was very well informed and helpful but not pushy
The delivery men were very polite and efficient
The bed is wonderful 🤩
April 11, 2025
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Poor service
Poor service, warranty not covered and mattress failed after 2 years.
Stay away from Tempur!!
April 7, 2025
Unprompted review
Reply from Dreams - Maidstone
Good Morning Chris,
Thank you for taking the time to leave us your review.
So we can assist you further, I have requested some further details from Trustpilot. I look forward to speaking with you soon.
Kind Regards,
Faye
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