The amazing dreams machine assessed accurately the type of mattress I needed There were 5 to choose from and the one I bought has given me good night's sleep .Excellent service everything happened as... See more
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I felt comfortable walking around the store and didn’t feel pressured by the sales team. When I asked questions they were answered knowledgeably and was guided to exactly the right mattress for my req... See more
I was acknowledged on arrival but given time and space to have a look around. Help was offered after a few minutes of browsing and a good explanation given for why I was struggling to find what I had... See more
From Sam at the Middlebrook store, to the two delivery guys, the Dreams experience was a very good one. Although our order wasn't straightforward Sam was very helpful, sorting everything out for u... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Middlebrook Retail Park, BL6 6JA, Bolton, United Kingdom
- 01205332716
4.8
Excellent
452 reviews
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From entering the store at Bolton the…
From entering the store at Bolton the staff were very friendly, helpful and knowledgeable.
We chose a Harrison Spinks Bed and mattress which we are delighted with.
The bed was delivered at the agreed date and time, the delivery men were great and built the bed up for us.
Overall a fantastic service from start to finish.
December 13, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The bed is fantastic but the mattress…
The bed is fantastic but the mattress very poor out of shape and dirty on each corner
December 10, 2024
Reply from Dreams - Middlebrook
Good afternoon Edward,
Thank you for leaving us your feedback.
I am sorry to heat that your mattress is out of shape and dirty.
I have sent you an email requesting some images and will be happy to assist and bring this matter to resolution.
Many thanks,
Kishan
In store service excellent
In store service excellent, we were unable to take delivery for a considerable number of months, there was no problem with us constantly moving the goal post. The delivery drivers were so pleasant unpacked the bed set it up etc made sure it was operational and instructed us on how to use. The bed we chose was a Dreams adjustable two singles together, with Harrison Spinks mattresses one firm one medium and Harrison Spinks toppers. The bed is so comfortable, it's the best one we have every had and our last one was excellent it was a Vispring. Due to health (chest) issues I am now able comfortable to sleep sat up in bed, would definitely recommend
December 12, 2024
Great all round experience.
The store was well laid out and the assistant was extremely helpful without being pushy. The delivery notifications were efficient as was the delivery. Our new bed and topper mattress is very comfortable and we feel we made a good choice with the help of the assistant. Very happy.
December 10, 2024
The young gentleman who shown us around…
The young gentleman who shown us around your beautiful Shop did an absolute fantastic job. The mattress we picked is brilliant. Had a decent sleep every single night and the pillow are unbelievable.thank you so much
December 8, 2024
Great service
Great service! The team were very polite, efficient and provided a great run through of how to use/ operate the ottoman.
December 7, 2024
Great Service
The store was clean and we were greeted upon entry. Staff helped to find the perfect mattress after using the sleep match. Very friendly, knowledgeable and helpful staff. Would recommend
November 30, 2024
Unprompted review
Great Service from start to finish.from…
Great Service from start to finish.from choosing ordering through to delivery and installation.I have never slept better before I received this bed and mattress very happy customer Thank you
November 23, 2024
First class professional and friendly…
First class professional and friendly service from everyone, from making my purchase to the delivery. Thank you to all the team.
November 22, 2024
Bed harder than i ordered
Customer service was very good, However this mattress is definately harder than the one I lay on in the shop. I even checked the label just to be sure as I dont believe its actually the same one. I have given it 30 days to see if it softens but i'm still not sleeping and waking up in agony. If this is a soft mattress then I would hate to feel what a firm one is like. I'm so disappointed , as the one in the shop felt so soft. This is so expensive and feel more comfy on my daughters £200 Ikea mattress.
November 1, 2024
Reply from Dreams - Middlebrook
Good afternoon Mrs Bretherton,
Thank you for taking the time to leave us your review.
I am very sorry to hear that you are finding your mattress to be too firm and uncomfortable.
I did try to call you to discuss this matter in more detail but as I was unable to reach you, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
Love my new mattress!!!!!
Love my new mattress!!!!!! Great customer service throughout very happy
November 17, 2024
I was happy with my purchase the bed is…
I was happy with my purchase the bed is lovely.The delivery guy was good ,he wore overshoes ,he was patient with us because we were not at home ,he waited for us.
November 15, 2024
Everything and everyone were excellent
Everything and everyone were excellent. From the store staff to the delivery team.
November 9, 2024
I was very pleased with the service at…
I was very pleased with the service at Dreams the assistants were very helpful plus was offerred a coffee which was a nice touch.
The delivery men were all very efficient and friendly and made a fuss of my dogs which was nice. They also cleaned up and got rid of any plastic bags that were with the bed
November 9, 2024
From Michelle at Middlebrook to the two…
From Michelle at Middlebrook to the two delivery guys everything went really well. They were were really helpful - and the mattress is as promised, getting a much better nights sleep!
November 8, 2024
Very good service from start to finish…
Very good service from start to finish with helpful and friendly staff and my mattress came on the date and time I was given and the mattress is so comfortable
November 8, 2024
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