Was a good experience - used the analysis thing to assess our best mattress having done this before and it found us a good mattress. Hopefully as good this time too. Dealt with by Tina throughout who... See more
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We were assisted only when needed while browsing the store and received information from Lucy, who knew any details we enquired about, without any sales pressure. Once decided we were sat down com... See more
We had a good experience in buying our new bed . We were left to explore all beds & mattresses but had a good team nearby to ask questions . Our decision to buy was very easy & straightforward with Co... See more
We had a great experience with Tina in MK this morning. We were greeted with a friendly smile, great advice, service & knowledge & we were able to make our choice & process the order quickly, with fr... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit A Routeco Retail Park, MK6 1BN, Milton Keynes, United Kingdom
- 01908755604
4.8
Excellent
419 reviews
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Mattress very comfy good value for…
Mattress very comfy good value for money,disappointed it didnt sing to me!
March 21, 2025
Great Innovation at Dreams
Try out the sleep motion, it really helps with choices and the staff at Milton Keynes are so friendly, ask for Lucy she is the best.
March 14, 2025
Unprompted review
Friendly staff in store
Friendly staff in store. Quick delivery, was here before time slot. Took old bed no issues
March 16, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bed broke after three days
Really disappointed with the quality of the product. We paid for the installation and one of the pistons broke 3 days after our ottoman bed was built. We emailed last week (8 days ago) and are still yet to hear back. Horrendous service.
March 2, 2025
Reply from Dreams - Milton Keynes
Good Afternoon Georgia,
Thank you for taking the time to leave us your review.
I am very sorry to hear that you are having a problem with your bedframe, however I am glad that we were able to come to a suitable resolution over the phone today.
If you need any further assistance please do not hesitate to get back to me.
Kind Regards,
Faye
Wonderful Customer Service
Buying a new bed can be a daunting experience but from the moment we walked through the doors and were greeted by Tina, I knew we were in expert hands and would find our perfect match. I won’t lie, it took a few hours and then we went back the next day after processing everything overnight, but I never felt under pressure to make a decision and I was so grateful for that.
Once the decision was made, the rest was super easy in terms of arranging delivery, payment etc…, and I left feeling confident that if I had made the wrong choice, we would be able to exchange the mattress.
The delivery came on the day we agreed and the two guys who delivered were great and respectful of my house.
From beginning to end, this was a fantastic experience and I would highly recommend Dreams. The bed and mattress are amazing too and I’ve not slept so well in years!!
February 28, 2025
Very helpful staff and excellent advice…
Very helpful staff and excellent advice in helping us choose the right mattress for us.
December 29, 2024
Excellent service
Excellent service . Delivery time was perfect and delivery guys made sure everything was in place. Had the best nights sleep for ages.
February 15, 2025
Customer sales very helpful
Customer sales very helpful. Delivered on time. Very happy with my new Ottoman bed.
February 5, 2025
We are very pleased with our new bed…
We are very pleased with our new bed and up to now sleep well in it as before did not.
February 5, 2025
Dreams are very good from start of our…
Dreams are very good from start of our journey from great staff in shop who have a great knowledge of products
The ordering was easy and arrived on time the guys who brought bed were very careful and they built our bed for us they were polite and helpful and explained every thing to us great experience from start to finish recommend MK store
January 21, 2025
Very pleased with the bed and the guys…
Very pleased with the bed and the guys who put it all together, very happy
January 2, 2025
Excellent Service
Excellent Service. Delivery drivers so helpful and friendly. Highly recommended
December 22, 2024
Everything ran smoothly from ordering…
Everything ran smoothly from ordering the mattress to the delivery
December 15, 2024
Very impressed with every interaction across sales and delivery
The sales assistant was really helpful with no pressure selling at all. Happy to give me quotes for options with/without bed frame and gave me space and time to consider my decision.
The delivery people were fantastic. I ordered a Tempur mattress but as it was a cold day they couldn't manoeuvre it up the stairs without risking damaging it so they left it with me and the next day sent another crew to install it. I hope when my bed frame is delivered and built it will be just as excellent!
November 2, 2024
Happy customer Good service and a very comfortable…
Good service and a very comfortable mattress.
December 1, 2024
Brilliant from start to finish
Brilliant from start to finish. Sales staff went the extra mile a delivery was equal .
November 24, 2024
Great service in shop and Delivery…
Great service in shop and Delivery team.
Great service overall reason for knocking a star off is that I had to wait 4 weeks for my bed to be delivered.
Had to wait as that's the bed the wife wanted.
November 9, 2024
From in store purchase to delivery
From in store purchase to delivery, Exceptional service.
Thank you.
November 10, 2024
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